PoolStore UK LtdAvis 

216
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent after sales service when I needed help setting up my Navigator pool cleaner. As always, very prompt delivery. I highly recommend this company.

Noté 5 sur 5 étoiles

We were a bit nervous about buying a pool liner on-line but we are very pleased with the product and especially with the measuring and fitting service provided by Wayne and Loz. We recommend having th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered a replacement dehumidifier which arrived promptly. However, there had been some changes at the manufacturers end so whilst it was the same product it was branded differently and did not come... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great Service - Winter Chemicals Needed a bit of a reminder on winterising my pool which they were able to provide over the telephone. Placed order for recommended chemicals that arrived next day, us... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Piscine extérieure
  2. Fournisseur d'équipements de chauffage
  3. Piscine couverte
  4. Service de commande de repas en ligne
  5. Fournisseur d'enceintes de terrasse
  6. Fournisseur de pompe à eau

Écrit par l'entreprise

PoolStore, UK online store for all your swimming Pool Products. Swimming pool chemicals, Intex above ground pools, pool covers, heaters, pool cleaning products and much more....


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

216 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,7

Tous les avis

(216)

45 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

‘Perfectly Clear Natural Clarifier’…

‘Perfectly Clear Natural Clarifier’ Bought . Delivery within a few days. Using it to clean up pool after winter, after applying shock doses to clear algae. Seems to work quite well, needs quite a lot of cycles to get pool clear. I’m sticking with it. Quite pricey stuff so marked down one star.

29 avril 2024
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Réponse de PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Noté 5 sur 5 étoiles

Can’t fault them

Can’t fault them. Super quick delivery. Just the sort of supplier you need!

26 avril 2024
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Réponse de PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Noté 5 sur 5 étoiles

On time

On time, fair price.

29 avril 2024
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Réponse de PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Noté 1 sur 5 étoiles

Goods not received

25 mars 2024
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Réponse de PoolStore UK Ltd

Dear Tom, we are sorry that our carrier did not deliver your goods on time. You first made us aware of the issue after our closing hours for the Easter weekend break. As soon as we saw your email on Tuesday morning when we returned to work we contacted our carrier via your tracking information to find out why your delivery was delayed. The carrier had noted 2 issues for the delay, one being the vehicle breakdown and the other being a slightly damaged box. We relayed this information to you immediately and confirmed that your goods were out for delivery again that day. We tracked your delivery and as soon as we could see it had been delivered we contacted you again to confirm this. As always we appreciate your custom.

Noté 5 sur 5 étoiles

Chlorine order

Excellent service

6 mars 2024
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Réponse de PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Noté 5 sur 5 étoiles

Pool cover

Very helpful

15 février 2024
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Réponse de PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Noté 5 sur 5 étoiles

Good service

Responsive. Good service on the telephone.

18 février 2024
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Réponse de PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Noté 5 sur 5 étoiles

Excellent service as always

Excellent service as always, used this company over last 20 years

15 janvier 2024
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Réponse de PoolStore UK Ltd

We appreciate your loyal custom over the years and appreciate you taking the time to leave us your feedback.

Noté 5 sur 5 étoiles

Easy transaction

Straightforward and easy transaction for 1.5 5HP circulation pump, was exactly as described and delivered earlier than estimated.

28 décembre 2023
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Réponse de PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Noté 5 sur 5 étoiles

Quality product

Quality product, quick service and delivered on time

17 décembre 2023
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Réponse de PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Noté 5 sur 5 étoiles

Product arrived on time as promised

Product arrived on time as promised, great service. Thx

19 décembre 2023
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Réponse de PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Noté 5 sur 5 étoiles

Great service

Great service as always

1 décembre 2023
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Réponse de PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Noté 5 sur 5 étoiles

Great Service

29 novembre 2023
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Réponse de PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Noté 5 sur 5 étoiles

Excellent company

Excellent company. Goods are always received the following day when ordered before 12 midday. Superb packaging - boxed and surrounded with fillers

7 décembre 2023
Avis spontané
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Réponse de PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Noté 5 sur 5 étoiles

Reliable

Reliable, efficient service

21 novembre 2023
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Réponse de PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Noté 2 sur 5 étoiles

It’s not their fault but

It’s not their fault but the chlorine packaging was very poor. I ended up with chlorine spillage which was not good and took a lot of time to clear up and make safe. I’m not sure that I got it all. I did get a small refund but only after escalating. Hopefully this issue is being resolved. Previously I had many years of good service.

8 novembre 2023
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Réponse de PoolStore UK Ltd

Thank you for taking the time to leave a review. As previously discussed we sealed the container with tape around the lid, then sealed the bucket within a bag and shipped it in a box full of loosefill. Despite all this packaging, the carrier has managed to handle the package in such a way that some of the chlorine granules have spilled into the sealed bag. Once you informed us of this issue we did apologise and requested some photographic evidence of how the goods arrived with you. You told us that you didn't take any photos and that the spillage was now cleaned up. Without the photographic evidence, we couldn't take up this matter with our carrier, but despite this we did make you a goodwill offer for your inconvenience.

L’expérience Trustpilot

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