Excellent after sales service when I needed help setting up my Navigator pool cleaner. As always, very prompt delivery. I highly recommend this company.
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Lisez les avis des autres
We were a bit nervous about buying a pool liner on-line but we are very pleased with the product and especially with the measuring and fitting service provided by Wayne and Loz. We recommend having th... Voir plus
L'entreprise a répondu
I ordered a replacement dehumidifier which arrived promptly. However, there had been some changes at the manufacturers end so whilst it was the same product it was branded differently and did not come... Voir plus
L'entreprise a répondu
Great Service - Winter Chemicals Needed a bit of a reminder on winterising my pool which they were able to provide over the telephone. Placed order for recommended chemicals that arrived next day, us... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Piscine extérieure
- Fournisseur d'équipements de chauffage
- Piscine couverte
- Service de commande de repas en ligne
- Fournisseur d'enceintes de terrasse
- Fournisseur de pompe à eau
Écrit par l'entreprise
PoolStore, UK online store for all your swimming Pool Products. Swimming pool chemicals, Intex above ground pools, pool covers, heaters, pool cleaning products and much more....
Coordonnées de contact
Nutburn Road, SO52 9BG, North Baddesley, Royaume-Uni
- 02380734922
- Sales@poolstore.co.uk
- poolstore.co.uk
4,7
Excellent
216 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
You always give good service and the…
You always give good service and the pricing is good as well!
26 mai 2024
Réponse de PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Excellent service and delivery rhankyou
25 mai 2024
Réponse de PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
‘Perfectly Clear Natural Clarifier’…
‘Perfectly Clear Natural Clarifier’ Bought . Delivery within a few days. Using it to clean up pool after winter, after applying shock doses to clear algae. Seems to work quite well, needs quite a lot of cycles to get pool clear. I’m sticking with it. Quite pricey stuff so marked down one star.
29 avril 2024
Réponse de PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Can’t fault them
Can’t fault them. Super quick delivery. Just the sort of supplier you need!
26 avril 2024
Réponse de PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Réponse de PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Goods not received
25 mars 2024
Réponse de PoolStore UK Ltd
Dear Tom, we are sorry that our carrier did not deliver your goods on time. You first made us aware of the issue after our closing hours for the Easter weekend break. As soon as we saw your email on Tuesday morning when we returned to work we contacted our carrier via your tracking information to find out why your delivery was delayed. The carrier had noted 2 issues for the delay, one being the vehicle breakdown and the other being a slightly damaged box. We relayed this information to you immediately and confirmed that your goods were out for delivery again that day. We tracked your delivery and as soon as we could see it had been delivered we contacted you again to confirm this. As always we appreciate your custom.
Réponse de PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Réponse de PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Réponse de PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Réponse de PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Excellent service as always
Excellent service as always, used this company over last 20 years
15 janvier 2024
Réponse de PoolStore UK Ltd
We appreciate your loyal custom over the years and appreciate you taking the time to leave us your feedback.
Easy transaction
Straightforward and easy transaction for 1.5 5HP circulation pump, was exactly as described and delivered earlier than estimated.
28 décembre 2023
Réponse de PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Réponse de PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Product arrived on time as promised
Product arrived on time as promised, great service. Thx
19 décembre 2023
Réponse de PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Réponse de PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Great Service
29 novembre 2023
Réponse de PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Excellent company
Excellent company. Goods are always received the following day when ordered before 12 midday. Superb packaging - boxed and surrounded with fillers
7 décembre 2023
Avis spontané
Réponse de PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Easy ordering and prompt delivery
22 novembre 2023
Réponse de PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Réponse de PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
It’s not their fault but
It’s not their fault but the chlorine packaging was very poor. I ended up with chlorine spillage which was not good and took a lot of time to clear up and make safe. I’m not sure that I got it all. I did get a small refund but only after escalating. Hopefully this issue is being resolved. Previously I had many years of good service.
8 novembre 2023
Réponse de PoolStore UK Ltd
Thank you for taking the time to leave a review. As previously discussed we sealed the container with tape around the lid, then sealed the bucket within a bag and shipped it in a box full of loosefill. Despite all this packaging, the carrier has managed to handle the package in such a way that some of the chlorine granules have spilled into the sealed bag. Once you informed us of this issue we did apologise and requested some photographic evidence of how the goods arrived with you. You told us that you didn't take any photos and that the spillage was now cleaned up. Without the photographic evidence, we couldn't take up this matter with our carrier, but despite this we did make you a goodwill offer for your inconvenience.
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