PoolWarehouse.com Avis 

I paid $169 for a case of 12 tubes of glue, and they only shipped me ONE SINGLE TUBE. When I called to get the missing 11 tubes shipped or get a refund, the manager was incredibly rude, refused to take accountability, and offered no immediate solution. Because of their inability to count inventory or fix their mistake, my build project has been significantly delayed. Do not trust this company with high-value orders or time-sensitive materials. If they mess up your order, they will keep your money and refuse to help

Dustin was great. He was patient, honest and went out of his way to double check something that ended up saving me a big headache. Will definitely use pool warehouse again.

The selection and ordering process was great, Brittany was super helpful and knowledgeable. During the ordering/shipping phase we had questions that were answered very quickly by Amrit in Customer Service which helped us continue planning our installation timeline.

False and misleading shipping promises, terrible customer service, wrote several emails amd never received a response. Worst pool company I ever dealt with. Do not use them, go elesewhere.

After careful research for the perfect pool for our family, we chose the Dubai.Love the pool, neutral color, matches perfect with our home. Was skeptical on the Aqua genie sand filter but it works great. Dustin was great in assisting with the options available.
Super happy customer here 😊

Since customer pay for the shipping, there is no incentive for the company to cancel the purchase. Got an email notice shortly after I placed the order, I notified the company to cancel the purchase. I even notified the assigned correspondent right away. Called the company first thing in the morning to cancel the purchase. The sales person told me if I don't want to purchase product from a fast shipping company, I should not buy from Poolwarehouse. I sure remember this advice and would not buy anything from Poolwarehouse any more.
BTW, I got an email for review from Poolwarehouse. Since I rated the service with ONE star, the review would not go through.......

Terrible experience all around. ordered a product that said shipping in 1-2 days. It took 2 weeks and me calling countless times and getting terrible customer support to get it finally delivered. The product didn't work, but at no fault of Pool Warehouse, but returning it was awful. They said they would send another one out and in the meantime work on sending back the defective unit. I had to dig through broken down boxes to get the box back and sent it in, then was told the replacement hadn't been sent yet, and it took 2 weeks for it to ship out again even though they said it would be expedited. Customer service was awful and no one seemed to want to take any extra effort or time to help remedy the situation. Terrible Terrible Terrible.

I recently ordered an 8'x8' pad to put under a hot tub. The picture on the site showed 6 panels. When I received the order I only had 3 panels. I read closer and noticed that to make an 8x8 I would need to purchase 2 sets. So I began the process to return the item. Katelyn W. began assisting me. Once the return was approved I was told where to ship the product and that I would be charged a 20-30% restocking fee.

Total Paid: $314.91
Return label: $120
Restocking fee @ 30%: $89
Sales Tax I cannot recoup: $19.91
Total Spent to return: $228.91

Katelyn and I began going back and forth to which she dodged my questions and concerns stating that the return is good for only 30 days. Yet she wouldnt tell me which magic date she showed. Very unhelpful and unprofessional.

So, buyer beware! If you might need to return the product, please don't buy from this company. I'll only be able to recoup a fraction of what I spent doing business with a company behind on times. Never again...

Dustin was courteous and knowledgeable. He took the time to answer all off my questions. Also took time to find out an answer to one of the questions he was unsure off.
Dustin made this purchase easy. If the product provides as good of service as Dustin did, my wife and I will be extremely happy. Thank you Dustin.

I purchased 4 pulse rotator jets for my pool. We opened the package to examine the part to see if it would work and we determined the job was bigger than what we could do. I immediately called customer service. They sent me an email with questions and I needed to take pictures of the jets. I had the original shipping box and the parts were in their original packages. They were not used - the plastic bag was open. If their return policy is so stringent they should notify the customer upon purchasing. A person can buy, try on and return a bathing suit as long as the sticker is in the bathing suit bottom. I would never buy from this company again.

I recently purchased several parts, and unfortunately one arrived damaged during transit. However, the process to resolve the issue was incredibly simple and stress-free. Jacinia Candelaria provided outstanding customer service—she was kind, responsive, and genuinely helpful throughout the entire process.

Everything was handled quickly and made right in the end, which I truly appreciate. Because of this positive experience, I will absolutely continue shopping with PoolWarehouse.com and highly recommend them to others.

Dustin walked us through the entire process, he was very helpful. But more importantly, he was patient and kind.

This was the worst customer service department I have ever dealt with. Their web site and the sales rep said the order would ship within 1-2 days of placing the order.

I followed up numerous times and was then told it would ship 1-2 days after they place the order with the warehouse. I continued to follow up daily and they were not able to tell me if the order shipped or when it will ship..they said the warehouse hadn’t responded to their e mail, they left early one day because they weren’t feeling well, they had a weekly meeting this morning and they were working on 72 other orders

I initially placed the order on 4/15 and received it on 4/30. Numerous times I told the customer service rep who had an attitude that they should change their website which states orders ship out within 1-2 days of placing the order. Clearly this is not even close to reality

Going forward, I will NEVER purchase anything from pool warehouse

Katelyn provided prompt customer service and was so helpful and kind. I will definitely shop here for pool supplies whenever I can.

Dustin was great to work with. Our pool table came without any glitches when it was supposed to. We are excited about the quality of the table.

Jacinia has helped care for an issue with a product not to the fault of Pool Warehouse. Appreciate her very much.

The customer service is quick to give you an answer when you send them an email. So far no complains. However, my pool hasn't arrived as I type this but am expecting it tomorrow.

Sales rep was great — professional and nice. But he sold me the wrong product.

When I called to fix it, customer service was a disaster. Rude, obnoxious, and the woman I spoke to (apparently the manager) was downright horrible.

Unacceptable attitude. This kind of behavior will cost you customers. You seriously need to look into who you have handling your clients.

Renee B was fantastic. She was prompt to respond and was very helpful.

At first the customer service was great. THEN came the delay in shipping. Advertises as ships in 1-2 business days. WRONG. Then came a leak in the liner. Had to lose my installer, pay for a new liner AND another installer to come. Customer support was lacking. Was even told "I have 38 emails in front of you and will have to work overtime to catch up"! AS WATER IS LEAKING UNDER MY DECK AND HOUSE!! 5 days later and no resolution other than I need to order another liner, pay the installer to uninstall the bad liner and reinstall a new one. Of course I am being shown all the fine print of things they do not pay for in case this happens. OK my bad for thinking they would actually help in this situation. NEVER AGAIN will I do business with POOL WAREHOUSE. Not to mention the pool is subpar. I wanted a pool similar to the one I'd had for 20 years. This is very cheaply made even though I called to make sure it was good quality. Didn't even get a cheap one that they offer because I need it to last a few years.