popsandcoco.com Avis 

81
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Love all my items received from pops & coco. They are the best. The girls are very helpful and their items are incredible. Highly recommended. Great quality and super fast delivery.

Noté 5 sur 5 étoiles

I bought a few items while the girls were on a TikTok live. They really helped get me the right size for my baby Jasmine a Boston Terrier and I picked up some treats for my cat Harry. Am loving the di... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Really lovely little jacket for my rescue Pomeranian. She has alopecia so needs to keep warm outside during winter months and the puffer jacket does just that. Love the metal hoops on the top for atta... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered a harness for my dog which was delivered very quickly. It was beautifully made in quality fabric, was a tiny bit too small but Victoria was so helpful. I posted it back and as soon as she... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'articles pour animaux
  2. aussi dans
  3. Animalerie

Écrit par l'entreprise

Pops & Coco are a female led, small dog brand based in Kent. We offer everything you could need for the perfect dog walk including harnesses, collars, leads, coats and jumpers. We also stock our sell-out dog walking bags, snack pouches and Pawfect Pick 'N Mix! We even have a cat-zone for all you cat owners too!


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

81 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,8

Tous les avis

(81)

21 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great product

Great product, easy to order and arrived quickly.

5 janvier 2025
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Réponse de popsandcoco.com

Thanks so much, so glad your order arrived quickly!

Noté 1 sur 5 étoiles

Poor customer service

Ordered a jumper for my daughter’s dog in size large and when it arrived it was significantly smaller than the dimensions on the size guide. Tried to contact popsandcoco but their online chat service didn’t seem to work properly. I requested that they email me but they didn’t respond. Disappointing as myself and my daughters regularly buy from this company but probably won’t anymore because of the poor customer service and difficulties in getting the order sorted.
Following response received over a month after posting this review, I would like to raise two points . Firstly, how would you be able to determine if my daughter has purchased from yourselves as you don’t know her name or address. Secondly, the jumper size did not match the sizing given in the guide as already stated but incorrectly read by yourselves. I would imagine from your response that you have limited business acumen and professionalism. A significant part of running a business is dealing with customers when things go wrong and in my opinion you are very poor at this!

2 janvier 2025
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Réponse de popsandcoco.com

Hi Melanie, we've had many conversations about this - we aren't available on our online chat at 11pm unfortunately but responded to you during office hours. We have no record of your daughter ever purchasing from us so we are almost certain she purchased somewhere else. Our sizes differ from other stores both online and brick and mortar like Pets at Home for example which is why we provide size charts in several places for you to check measurements. We of course offered you to return the item for a refund which you didn't do. We're sorry the jumper didn't fit your dog but we do provide lots of size information for you to make an informed decision, you sent us an image of the jumper you received which was the correct size too. Emma x

Noté 5 sur 5 étoiles

Friendly service

Friendly service, always goes above & beyond to help. Ordering was easy & delivery quick.

2 janvier 2025
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Réponse de popsandcoco.com

Thanks so much Emma!

Noté 5 sur 5 étoiles

Order arrived quickly

Order arrived quickly, lovely product, very pleased with it.

2 janvier 2025
Avis spontané
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Réponse de popsandcoco.com

So glad it arrived quickly and you're pleased with it, thanks so much for writing a review for us!

Noté 1 sur 5 étoiles

Returns Policy is not fit for purpose

Refusing to refund for an item that arrived damaged - awful customer service - where's the loyalty I have ordered twice before but will never agin!!

2 décembre 2024
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Réponse de popsandcoco.com

Hi Alethea, we are disappointed to read this review since we paid for a pre paid label for you to return the coat to us for a full refund. Part of the mailing bag had become stuck to the coat during transit which peeled off when we received it back. However, we emailed you a pre paid Royal Mail label to send it back to us at no cost to you. This is how we have to deal with 'faulty' items as if they are damaged in transit we need the items to make a claim with Royal Mail. Many small businesses require faulty items back, we can't unfortunately just tell customers to keep every item like bigger businesses like Amazon do.

We hope you will consider shopping with us again in the future.

Emma x

Noté 5 sur 5 étoiles

Fabulous small business

Easy to use website, size guides really helpful and lots of lovely items to choose from. This is my second order and both times have been really happy with the service, product quality and choice for my pooch! Would definitely recommend.

2 décembre 2024
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Réponse de popsandcoco.com

Thanks so much for this review Gemma it means a lot!

Noté 5 sur 5 étoiles

Perfect, easy to put on and warm

Really lovely little jacket for my rescue Pomeranian. She has alopecia so needs to keep warm outside during winter months and the puffer jacket does just that. Love the metal hoops on the top for attaching her lead too. It’s simple to get in and off which is a huge bonus as she’s very aggressive when being handled so this simple step in and zip up design makes it so much easier. I bought this to replace her last one which I got from Etsy so when I couldn’t find the seller on Etsy this year I was disappointed but happy to find that they have their own website now and I can buy direct.

7 décembre 2024
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Réponse de popsandcoco.com

Thanks so much Jackie for this review, we are glad the coat is working well for you! It's a shame we are no longer on Etsy however we hope you will continue to shop with us on our website!

Noté 5 sur 5 étoiles

Amazing service with the local delivery and great products …

Amazing service with the local delivery but also the jumpers I got for my dogs are lovely! Very warm and easy to get on and off without any stress. Would recommend definitely!

30 novembre 2024
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Réponse de popsandcoco.com

Thanks Ross for this review we are glad you're happy with the jumpers, and we do try to do as many local deliveries in person as we can! We hope you'll order again soon!

Noté 5 sur 5 étoiles

Great customer service

Great customer service, fast delivery and the dogs absolutely love them.

29 novembre 2024
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Réponse de popsandcoco.com

Hi Risa thanks so much for this review it's much appreciated!

Noté 5 sur 5 étoiles

Highly recommend

I have ordered from them more than once and highly recommend them to anyone who has dog. Quick delivery and always well packed and my dog has no arguments either, she loves the treats and her toy bag.

17 novembre 2024
Avis spontané
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Réponse de popsandcoco.com

Hi Amanda thanks so much for this, so glad your dog is enjoying the treats and her toy basket!!

Noté 5 sur 5 étoiles

Emma is always so helpful

Emma is always so helpful . I ordered the wrong size she suggested I go a size up as the jumper I chose came up small .

3 novembre 2024
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Réponse de popsandcoco.com

Hi Joely thanks so much for this review!! Much appreciated! Emma x

Noté 5 sur 5 étoiles

I brought tme pro

I brought two bags they came promptly are light weight I can keep all I need for my dog walk and training group, they are easy to keep clean thank you will shop with you again

7 octobre 2024
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Réponse de popsandcoco.com

Hi Lynn thanks so much for this review. We love our dog walking bags too, they're so handy! Glad you're enjoying them!

Noté 5 sur 5 étoiles

We can fit lots in!

The toy bag is nice quality and it was easy to get personalised. We can fit lots of the kittens toys into it. It was delivered quickly and efficiently.

28 août 2024
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Réponse de popsandcoco.com

Hi Sarah thanks so much for this, we love our toy baskets they're very handy aren't they! Glad your kitten is enjoying it!

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