Porcelain Advertising LLC Avis 

I ordered a neon sign in July 2025 which I never received. For the first 3 months the company was communicative, apologetic and remained confident I would receive my sign ‘soon’.
However, after 3 additional months passed (6mo. total) the company’s responses became vague and delayed so after 6 months I decided to formally request a refund to which the company never replied. Unfortunately, my experience was quite unsatisfactory and I would use caution before placing an order.

Order was placed on December fifth and I just received it today, March twentieth.
The item was exactly as described and in great condition. They also sent an additional porcelain sign, which was unexpected and in great condition as well.
I would rate the porcelain sign 5 stars, the second one I received was an offering for the delay in shipping.
The reason for the low score was due to the length in time from order to receipt

The order never shipped. After repeated inquiries I requested and was given a refund.

I was a little worried about where my order was as I did place in December but after speaking with Jessica she assured me it was out for delivery and even followed up to make sure I received the order and I received it and can’t wait to do more business with them here in the near future!

I still have not received the porcelain sign I ordered in December; almost 3 months ago. Porcelain Ad had not reached out to update me; I have had to send inquiries via emails at least twice. The only reason I gave them a second star is because they have answered my inquiries promptly and have promised my sign will arrive soon. Fingers crossed.

My order never shipped and also never received a refund back, your company sucks ass!!!

It took 2 1/2 MONTHS to receive my order. I contacted them on numerous occasions and was told the problem was with the USPS pick up and they couldn’t do anything about it. No apologies, just excuses. When I asked why they couldn’t just bring the item to the Post Office themselves and asked for a refund suddenly the item was delivered. They need to work on their operations and customer service.

That said, I will say the sign I ordered is good quality as advertised.

I was very optimistic about my order.
Company presented very nice seemingly high-quality products.
I made a pretty significant order.
The company isn’t far from me, geographically, so I expected fairly quick receipt of my order.
Several weeks after the order was placed and paid for, I reached out for status. And was shockingly told that everything is custom produced per order.
I was amazed, since it looked like an extensive catalog of product, nor did any verbiage that I saw say that the order would be produced, rather than out of inventory.
When I asked about that, I received what I perceived a rather smug response.
And was promised a 2 to 3 month delivery.
To which I was very disappointed about.
Yet my disappointment continued, when that timeline came and went, and still no product. And, very little in the way of Updates.
To which I had to initiate the inquiry’s.
I asked for a refund, and ultimately had to protest on my credit card the charge.

Then I went on Amazon and ordered three products and received them all within 10 to 14 days.
The Amazon order may have been lesser quality, but certainly not a frustrating process.
I’d be very hesitant about ordering from these folks.

STAY AWAY FROM THIS COMPANY!
I ordered a sign June of 2025 and still have yet to receive it! It is now march of 26! I have attempted emailing and phone calls with very sporadic responses and excuses as to why my sign has not shipped. I have been patient and understanding. Now it looks like im out 700 dollars. Save yourself the headache and DO NOT use them for ANYTHING! i should have done my research before i spent my money with them.

Well where do I start I have sent lots of emails .and no one answers. Right along with phone calls. No one will give me an update on my order and I’ve ordered it four months ago.

Took 3 weeks. Communication was allful. My wife ordered a sign and never got it. After 4 weeks finally got her money back. Will not buy again.

I ordered a sign over 6 months ago and have received nothing but excuses. Do Not do business with this company. They are a scam!!!!! The stole $607 from me!!!!!

8 months, no sign, no response from company on a 1000 dollar purchase. Scam. Will take to small claims court

Owner said he would refund my money back if I wanted it. He did not. It became apparent that this was at best just a big mess run by someone who had no management skills, or something much worse!
Apple Pay has given me a conditional refund.The owner has x number of days to resolve.
I did not research this ____ bag before I sent him over $800.00 dollars.
DON'T MAKE THE SAME MISTAKE!
LOOK AT THE REVIEWS!

I placed my first order and was very happy with the items. Placed a second order at the end of December 2025 and as of 2/18/2026 still have not received my signs. I know they are having growing pains so I'm trying to be patient but I really want my items!!

Easy to purchase. Great quality . I have a couple of your pieces .

After months and months never got my signs. But after getting the bank involved I did get my money.

Received signs never ordered and ordered sign never received,
Using them for huge sign Auction we have coming up.

I ordered 3 signs in October, repeatedly tried to contact them both via the phone, via email and via their website and not once did anyone get back to me. In the time I made my order, I received 113 emails trying to get me to buy more, general ads. They sent two emails, not personalized to my order but saying they had ordering issues and phone issues. And then one saying they are 'catching up'. Yet still blasting emails out for more orders when they can't fulfill the existing one.

I'd give them zero stars if that were a choice. I placed two orders, neither of which were ever received. Fortunately, one they forgot to even charge for and the other I reversed the charge by a dispute with Visa. Terrible (almost non-existent) communication. Apparently, their communications are handled by a third party, who knows nothing about this company or its status.