Potico.ph Avis 11

Super happy with my experience sa pag order here! Nag place ako nang order a day before the planned date and dumating siya on time. Cute nung plush and cake kaya nagustuhan ng partner ko. Thank you kasi hindi nasira 'yung surprise ko! Will surely order again hehe

Super smooth talaga yung experience ko dito. From ordering hanggang delivery, wala akong naging problema. Madali kausap yung customer support, very responsive sila and accommodating sa questions ko.

Na-deliver din on time, which I really appreciate kasi importante yung timing for me. And honestly, mas maganda pa in person yung item compared sa pictures. Worth it talaga!

Overall, happy ako sa service and sa product. Will definitely order again. Solid 👌

On time delivery which is very important and what's on display is what was delivered.. that's a great plus for online shopping

Potico delivers great service, their customer care representatives Kimmy and Jennie take care of your order and respond in a timely manner with any delivery concern, their delivery riders are very good and their merchant partners deliver on time.
Thank you very much to the Potico team.

It came on time and my wife likes the gift

Potico is my go to talaga. Thank you for making my anniversary extra special and memorable 💗 The gift was perfect. I’m so grateful!!

The bouquet was in good shape and quality. But store could use more delivery riders during peak seasons like Valentine's. City traffic causes delivery time-frames be irrelevant.

⭐️☆☆☆☆ Disappointed and honestly embarrassed

I rarely leave reviews, but this experience with Potico.ph was extremely disappointing from start to finish.

First, my order was not processed within the stated 2–10 days. I only found out it wasn’t processed because I followed up. The reason given to me was that they were “busy.” If you’re too busy to fulfill orders, then you really shouldn’t accept new ones. What’s worse is that no one proactively informed me that the order wasn’t moving. If I didn’t follow up, I honestly wonder if anyone would’ve told me at all.

Second, a couple of items in the original gift basket were out of stock and replaced. To be fair, they did confirm the substitutions with me and I told them to proceed since I had already waited long enough. At that point, I just wanted the order delivered.

Unfortunately, the delivery itself was the final nail in the coffin. The gift basket arrived stuffed in a box, not properly presented like the product photo. Some items were crumpled, and the canned goods were dented. This was meant to be a gift, and it looked like it was packaged carelessly. I felt genuinely embarrassed for the recipient to receive something that looked like it had been thrown together at the last minute.

Overall: delayed, poorly communicated, and badly presented. How do you expect repeat customers if the service is this terrible? I definitely won’t be ordering again unless major improvements are made.

Good products. Good customer service, delivery can be a little slow.

They followed my instructions on the customised mug and the recipient loved it. Thank you!

Super fast delivery and reliable service! The sme-day delivery of personalized gifts are always a life saver!