PPL PRS Ltd Avis 

Exceptional customer service. Josh was the one one answered and he was brilliant in terms of meeting my needs as a customer.

Shocking company. We don't play music. We've explained this many, many, many times. We've emailed many, many, many times. We've been assured it's been dealt with many, many, many times. Apparently our 'debt' has now been passed to a debt management company. Should be ashamed of themselves. This level of ineptitude is frankly unbelievable.

Great customer service, always really lovely people looking after a struggling industry, and supporting both sides

The service we received was very good when applying for a discounted RSL licence at short notice (however I did have to chase the application).
As a Hospital Radio Station I do think that music licences relating to ALL Hospital locations and situations should be exempt from licences

I am currently being subjected to what I can only describe as harassment from Vinecia, who is like a dog with a bone. Relentless, doesn’t listen, accept the situation, or evidently have anything better to do than take my staff away from fee paying clients causing harm to my business. I can only imagine what sort of mental health issues these people can cause. I’m sure they are pleasant enough when getting what they want, but if you don’t want a licence I believe they will harass you until the easy option is to give them an overinflated pile of money for something you don’t want or need, purely to get them off your back. Dreadful, and actually needs some type of government enquiry. Never dealt with anything like it and it’s time they realised times are changing and businesses will make choices based on cost and need.

This 5 star review is solely for one person - Antoinette Williams, who after 2 calls where I met with unhelpful agents (the last one was particularly awful and unprofessional) and being put on hold for 10 minutes, was extremely pleasant and unbelievably helpful. She sorted my problem out very quickly and efficiently and was extremely reassuring. If all the staff were like her there would be 5 stars across the board.

There have never been any issues with our multiple licences across the country. Kieran always keeps us right, is informative and provides wonderful customer service. Its a hard account to manage due to the volume of locations, mixture of media and size but Kieran always helps out on getting the correct licence for our sites. Thank you so much!

I have had the pleasure of working with PPL PRS over the years and have consistently found their service to be of an excellent standard. Their professionalism, reliability, and attention to detail have made a significant difference to the way we manage our processes.

Niall O'Connor has been outstanding throughout this time. He is highly efficient, proactive, and always willing to go the extra mile to ensure matters are handled promptly and accurately. His communication is excellent, and he consistently delivers a high level of service with professionalism and care.

Overall, PPL PRS provides a dependable and high-quality service, and Niall O'Connor in particular has been a real asset and would highly recommend.

My business was situated inside of a private shopping mall the general manager stated we did not require this not everyone in the market was approached by this mystery company then i was invoiced wild amounts which i didnt understand were for they then sent imvoices to the wring address and added surcharges on top
They need investigating by watch dog as i honestly felt scammed.
After advising and providing eveidence of my business closure last year they continue to invoice me Ive had enough!!!

I have just had an enforcement officer turn up at my personal address as for a debt for limited company. For some reason ppl and prs have had my personal details instead of the company, not only that I had spoken this companies Solicitors earlier this year and given them the updated details, who also. explained that was all the information they would need. I hadn't heard back so I assumed it was all sorted, it clearly wasn't. I will now be raising this further and would like a call from a manager as I find this behaviour threatening and abusive especially given the current climate. It has severly affected my mental health, I can't believe the music industry is represented by such a horrendous company. What makes this worse my company has not even been trading for several months.

I don't actually understand why im paying £170 a year by direct debit to this "Company", they provide no service to me as a company! I am only paying due to ongoing threats that its a legal requirement that i pay them for services they provide. Business rates, energy costs, tv licences, - profit margins are at approx 15% (in a good year), yet im paying some random company money for something i don't even understand!. Am i being scammed yet again??

I am extremely disappointed by my experience. My company has been subjected to County Court proceedings for an alleged debt relating to a business we have never owned, operated or traded as. Basic checks should have been carried out before such serious legal action was taken. As a result, my family and I have endured enormous stress, anxiety, sleepless nights and many hours dealing with a claim that should never have been brought against us. I sincerely hope PPL PRS reviews its procedures to ensure no other innocent business owner has to go through the same ordeal.

After reading heavy handed communication from this outfit and reading the 1 star (zero not an option) reviews I can only draw parallels to a mafia style set up who threaten to send in debt collectors to lean on poor business owners already squeezed to breaking point. PPL are an operation which do not accept liability and therefore have no legitimate claims.

Only 1 star as no option for zero. Harassing calls from this number threatening all sorts of punitive action and continued calls as he couldn't speak to a decision maker. Refused to take the word of an admin person answering the phone that we don't play music. What a horrible bunch these are.

We have been harassed by the sales team at PPL PRS for several months, stating that we need a licence or they will escalate. Despite responding each time THAT WE ALREADY HAVE THE LICENCE, the pestering emails keep coming.

Despite contacting their customer support team, who reassured me that the emails would stop, they keep on coming. I am now raising a formal complaint.

This is an appalling way to treat your existing clients who are fully compliant with the licensing requirements. You need to sort out your sales team, as this reflects incredibly poorly on your business.

One star is too good for these cowboys. Warning do not use these people they don't contact you when you try to cancel and then they add in surcharges. I am now homeless and I don't use the licence for fitness classes. The worst people ever, how will they get money of me if I'm homeless and my mental health is really bad and these people are just making it worse. 4 times I have emailed and they don't reply apart from we are gone add surcharges if you don't pay us. They are like criminal gangster loan sharks charging 100% interest.

I fully appreciate the need for a music licence and wholeheartedly agree with the principle, unfortunately I can't say the same for the business tactics of PRS PPL.

As many others have mentioned, this company harass and bully small businesses into paying for an automatically renewed (!) 12 month music licence, with limited and inflexible payment options.

After explaining that we won't require a licence for 12 months and that we would be happy to pay for the specific period of use, I was repeatedly told that it's not an option to pay for anything less than 12 months.

The representative I spoke to, although friendly, repeatedly asked me to verbally commit to a contract and invoice being issued despite me explaining I did not have the authority to do so.

Not a company I would recommend but unfortunately seems to have the monopoly on issuing licences therefore giving them the autonomy to operate using pressuring and threatening business practices. If we all ran our businesses in the same manner we wouldn't have any customers, yet PRS PPL seemingly don't have that worry.

Bloody awful. They don't reply to online/website messages or emails. It's taken three months and I've still not had the correct invoice, even though it has been agreed. Then they send me a threatening letter with a late payment surcharge! No doubt they will reply to this with meaningless platitudes and excuses though, but won't compensate me for the time I've wasted trying to get someone to do a simple task. They are at best incompetent and at worst dishonestly trying to get me to pay an invoice they know is overcharging.

Charlotte was absolutely amazing! She was so kind and so helpful, she really took the time to help me in a complicated situation and was so understanding!

They've got a debt collection agency contacting us for an outstanding balance which has been paid via direct debit. Don't even have the correct address on file. We alerted them of our move to a smaller unit months ago and they still trying to charge us this random amount for a place which is no longer ours. Strange behaviour