Precisionperformances Avis 

BUYER BEWARE–SELLER IS ECOMMERCE BUSINESS ACCORDING TO BBB. Had I known this in advance, I would not have purchased the chair with this seller.

BEST ADVICE: Great Product BUY FROM A KNOWN COMPANY

The chair is wonderful but the purchasing experience was the worst one of my entire life. I will never buy online again from an unknown merchant!
I am a 64 year old woman who’s husband broke his back and was in desperate need for a lift chair recliner quickly to help ease his pain of screaming out every 10 minutes. I was told by Asad that there would be a rush on the order and I should receive the lift chair recliner in about 2 to 3 weeks. I purchased a $3,500 lift chair recliner from Precision Performances

Asad Ali (Precision Performances) Seller
According to Google Maps address from website is a residential home
Better Business Bureau Information about 1 year Ecommerce Business
RED FLAGS:
Seller directed me to actual manufacturer’s website when ordering on the phone with him because his own website was not complete with information about merchandise

I asked the seller if he had this chair in stock and he said “yes, we do.” Later when I received the tracking information, I saw it was shipped from PA not Texas. When I asked him about it, he said he was allowed to say that because he was an authorized dealer.

Seller told me he was giving me his personal cell phone number and was very helpful in the beginning of which I very much appreciated. Later when the shipping process broke down, he asked me not to use his number again to contact him.

Tracking info stopped once the chair had been delivered to White Glove Agent (3rd party) Ryder in DFW.

When I asked the seller where the chair had been delivered to he told me “I don’t know, unfortunately.” I literally had to Google the company to find out exactly where the chair had been shipped to. This was based on an automated phone message that I received from an unknown place. I took a chance and called the number from the message where I was directed to an automated delivery time.

Aside: When I told him I was worried because I didn’t know where the chair had been delivered, he laughed it off and said I was making a “bigger deal of it than it had to be.” When I realized I was not working with a brick and mortar business and questioned him about him not being upfront with me in the beginning, he became upset and asked me not to contact him at his cell phone number again.

The seller knew my husband was in severe pain and led me to believe he would expedite the shipping process so I could get it quickly. He told me that after the White Glove facility received the chair it typically takes about 5-8 days to get it after then. It stayed at the facility for nearly 4 weeks long before actually being delivered. Seller had no shipping info at all and had to contact manufacturer for information who in turn contacted Ryder.

White Glove Agent (3rd party) Ryder
I contacted Ryder and associate was very rude to me and after I repeatedly asked who I was talking to he finally gave me his name. He told me that I was scheduled to get the chair on November 20, 2025 and that was the only time they had available for delivery to me.

Bottom Line: Seller did not have any control or was not in possession of this chair. He was not upfront with me in the beginning and led me to believe he had the chair and would expedite the shipping process for me. In reality he was just an online storefront for the manufacturer.

Fees after purchase.
Awful communication
Long time to refund when services weren't provided.

Outstanding customer service by Precision Performances to process my e-bike order of a new Bandit Xtrail Pro e-bike.

Very warm & welcoming and respectful customer service. Asad was very accommodating, answering all my questions and welcomed me to call with any future questions.

I called late at night and they answered the phone, very knowledgeable of the lift I was inquiring about, gave me an unexpected discount,free shipping, no tax, sold!
I'll be back to purchase my second lift from them in the future! Thanks Don.

My sales rep did everything he and he would do. I will buy from you again.

After the order that said free shipping and no hidden fees we were emailed an invoice for $280 for shipping….. hmmm

Late shipping

Well established company with good communication. Received my item in a professional manner. Reasonable working time of processing.

Great price, great shipping, excellent customer service when I called and inquire about the item I wanted to order (Titan One pickleball machine).

Received a phone call to clarify my order. Couldn’t ask for much more. Received within a week.

I bought a MotoTec Alien 50cc dirt bike for my son’s birthday. It took me several days to get shipping confirmation from Precision Performances. I had to reach out through their chat several days after offing it to get this information. Once I got it the order had already shipped. After it got shipped there was a delay in delivery date due to a damaged label on the box it was shipped in. I did get the deliver a day after expected delivery date due to this. Once I received it, the box it came in was severely damaged. When I opened the box the screw to hold the front fender in place was broken off at the threads inside the hole which means I couldn’t attach the front fender anymore.i went ahead and tried starting it to see if anything else was damaged and I could not get it to start. I emailed the company to get start instructions to ensure I was doing it correctly and I was. The instructions it came with had no start guide and the fuel ratio it said to use was 25:1 and when I emailed them they said to use 32:1 so now I’m unsure of what gas to oil ratio to use. Still trying to work all this out with the company but I keep being passed between precision performances and mototecusa. All of this was suppose to be for me son’s birthday but that fell flat because of this.

I was incredibly impressed by the efficiency with which the team was able to get multiple quotes sent out with our exact needs. We wanted to get multiple machines before the end of our fiscal year, and the team made it happen! After purchasing, communications with the staff from Precision Performances were timely, and I was kept in the loop on the status of my order. Shipping was fast and all three machines that were ordered showed up in prime condition! Loved working with the team for this purchase, and I would highly recommend them to anyone.

Great pricing! At checkout it showed free shipping and even though it came truck freight, I still got the free shipping. Only issue was the website couldn't find my order when I searched for it so I wasn't sure the basketball hoop was going to arrive until several days later when it finally shipped.

I had ordered a model that wasn't in stock, with no expected in stock date. They called, found a good replacement model and got it out to me within the week. I had an amputation and needed the chair, so getting it within the first week was necessary. Thank you for that.

Lowest price on the Titan One! Great costumer service and fast shipping!

Good price, responsive customer service and fast shipping as advertised.

Had an issue with shipping, out of control with the company. Worked to resolve issue and cares about customer satisfaction. Will use again.