Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Fast delivery service is always a crucial and critical factor for consumers when it comes to online purchases and I am proud to say that PrepSingapore.com has done very well in this aspect.

Noté 5 sur 5 étoiles

Authentic product without much side effect (only slight diarrhoea on the first day). Delivery update is prompt but wish self-collection without additional delivery fee is an available option.

Noté 5 sur 5 étoiles

Order was processed timely. Even though there was a duplicate order, I was contacted by customer service to check. Only small suggestion is to make the website less wordy and a bit easier to navigat... Voir plus

Noté 5 sur 5 étoiles

good medical for prepare the prevent the high risk of exposeure of MSM. and the costs is cheap and it also able to effort that everybody to have it.

À propos de l'entreprise

  1. Prescription de médicaments en ligne

Écrit par l'entreprise

ONLY government authorised Generic PrEP Provider for Asia with business registration in Singapore, audited by Governments in Asia with over 25 partner hospitals and clinic network throughout Asia, including key HIV Organisations in operating countries. VENSURE MEDICAL PTE. LTD. (201807474W) Certificate of Good Standing for over 4 years and ZERO chargeback/dispute complaints from client payments. HIV Prevention is a reality!


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

38 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Good service.

Fast delivery. Easy to use platform. Thanks for providing this affordable alternative to getting the prep.

4 août 2025
Noté 5 sur 5 étoiles

Fast, Painless and Systematic

Process to purchase Prep was straightforward, Submission, payment to update of Shipping was a relatively painless process. Appreciate the efforts of the team.

6 juin 2025
Noté 5 sur 5 étoiles

Order was processed timely

Order was processed timely. Even though there was a duplicate order, I was contacted by customer service to check.
Only small suggestion is to make the website less wordy and a bit easier to navigate.

17 mars 2025
Noté 5 sur 5 étoiles

Nice service

Nice service always when i refill my medication every 3 months.

9 décembre 2024
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Réponse de prepsingapore.com

Thank you for being our valued client for the past years. Your positive feedback is important to us and encourages us to carry on despite lean manpower and rising costs.

Noté 1 sur 5 étoiles

My order was not process until I need…

My order was not process until I need to send few times emails then your company start to realised n process. It took around 3 weeks to receive my goods. Moreover I paid for extra for express service. Very bad experience.

8 avril 2024
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Réponse de prepsingapore.com

Dear CH,

Thank you, for bringing your concerns to our attention. Feedback from clients like you is crucial to identifying areas where we can improve, and ensuring we uphold the promises we make to you and other clients.

Upon reviewing your order placed on March 20th for 3 bottles of Truvada, it’s clear that we did not meet the 14-day priority shipping commitment. Despite our response to your inquiries on April 2nd and 3rd confirming dispatch status, you regrettably received your order on April 9th—outside the promised window on April 4th.

We recognize that this delay was unsatisfactory, a result of a challenging transition period involving our newly appointed logistics assistant who joined us on April 1st. This changeover contributed to a backlog that unfortunately cause a lapse in the timeliness of your delivery.

As a social enterprise, we want to provide affordability and consistency without escalating costs to allow us to maintain the same prices for the past 7 years. It's a delicate balance between being cost-effective and delivering efficient service and hence we focus resources only making sure parcels are receiving within promised timeline.


As part of our commitment to this standard, we acknowledged the delay of your package on April 7th and proactively refunded your priority shipping fees along with an apology. This gesture is indicative of our policy to not only address service lapses but to also offer due compensation, ensuring that valued clients like you are not shortchanged.

Your experience is not reflective of what we expect for our clients , and it is disappointing to know that your first interaction was less than satisfactory, We hope to have future opportunities for you to experience what most of our clients know us for, and our dedication that has kept thousands and more coming back for the last 6 years, the same kind of commitment is why we refunded you even when the parcel had already arrived Singapore on our on accord.

Thank you once again for sharing, and lookinf forward to a better experience together in the future.

Noté 1 sur 5 étoiles
Logo de prepsingapore.com

Réponse de prepsingapore.com

Dear Mr Tan, we are sorry to hear that you had difficulty finding the order page. If you are currently an unregistered user, you need to register for an account to access order menu due to regulatory requirements, as mentioned on our website homepage and when you are unable to access order pages.

Registered users can click on "Order PrEP" in the main menu items at the top of every page to see an entire menu of order items.

To better service your needs, we invite you contact us on whatsapp at +6596840224 or email us at service@prepsingapore.com for us to help you locate the PrEP order pages and also any other feedback on how we can make our site better to assist other clients who had difficulty like yourself.

We look forward to hearing from you.
Kai
Client care
PrEPSingapore.com

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