This is the perfect instant coffee available for online orders. It tastes absolutely amazing, smooth but full of flavour, both decaf and house blend, we can't fault it at all. The 500gr tins are the p... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My search for a strong coffee tasting coffee continues. I have tried numerous and thought I’d splash out on Presto Intenso from Waitrose. Lovely packaging and I always love the smell when coffee is fi... Voir plus
L'entreprise a répondu
Great tasting, well priced and environmentally responsible coffee bags. Only drawback is that once they're out of the box you can't tell from the sachets which coffee is in it as the sachets all loo... Voir plus
L'entreprise a répondu
Avoid as partner ordered coffee Oct 2023, they took payment and never delivered. Sent emails to support and no response. Just got a marketing email from them today and Facebook shows them skiing wit... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Presto is an independent UK coffee company on a mission to make great coffee simple. We believe quality coffee should fit into real everyday life, whether that means a quick premium instant coffee before the school run, freshly brewed ground coffee at the weekend, whole beans for your machine, or convenient coffee bags for work, travel and busy mornings. Best known for our barista-grade instant coffee, Presto also offers whole bean coffee, ground coffee and individually wrapped coffee bags, giving customers an easy way to enjoy better coffee however they like to brew. Our range includes smooth, bold, decaf and half-caf options, all designed to deliver proper flavour without unnecessary fuss, equipment or coffee snobbery. We are proudly B Corp certified and use coffee sourced from Rainforest Alliance certified farms. Sustainability has always been central to Presto, from responsible sourcing to our recyclable and plastic-free packaging. We believe good coffee should taste great, be easy to enjoy, and be made with care for people and the planet. Presto is stocked online and in leading retailers including Waitrose, Co-op, Ocado, Booths and other selected partners. Customers can also buy directly through our website, on Amazon, and through our coffee subscriptions. Whether you are ordering instant coffee, coffee beans, ground coffee or coffee bags, our team is here to help with product questions, deliveries, subscriptions and anything that is not quite right. We keep things friendly, practical and refreshingly fuss-free. Presto exists to upgrade everyday coffee: better taste, better convenience and better packaging, one simple cup at a time.
Coordonnées de contact
4 King's Bench Walk, Temple, EC4Y 7DL, London, Royaume-Uni
- support@prestocoffeeroasters.com
- presto-coffee.com
3,7
Moyen
270 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Presto Coffee Roasters
Thanks so much for your review, Diane! We're delighted you enjoyed the taste and found our service up to scratch. We really appreciate your support.
Réponse de Presto Coffee Roasters
Thanks so much for taking the time to leave a review. We're pleased to hear you enjoyed the freshly roasted coffee and quick delivery! We really appreciate your support.
Réponse de Presto Coffee Roasters
Hi, thanks for the great review. We're pleased you enjoy the fresh coffee and find our service amazing. Much appreciated. James
Brilliant coffee, excellent Customer service.
I was looking for an instant coffee with a difference & came across Presto.
Rather pricey, but (almost!) worth the price tag for its smooth texture and 'authentic' taste. I said 'almost' worth the cost, simply because, if you're an avid coffee drinker, regular Instant Presto drinking makes a bit of a dent in a carefully managed budget!
Running out of my 1st 100gr tin of Instant Presto, I ordered my next one, only to find out that they were all sold out! I was informed that they had 2 left in the Warehouse so, without taking a closer look, I ordered one.... and discovered that I had, in fact, placed an order for an industrial tin of Instant!!! Luckily, Customer Service was very pleasant, and efficient, and the order was cancelled.
I expected to have months long of waiting for the new supplies to arrive, but within a week they had, and a few days later, I was able to have my 'Presto fix'!
So, Thumbs-up to the Presto Team and their least 'instant-tasting' Instant Columbian Coffee! Count me in as a regular Presto Customer from now on!
16 avril 2023
Réponse de Presto Coffee Roasters
Hi Deana, thanks for the kind review. We're delighted the flavour and service met your expectations. Appreciate your support. James
Making it easy for me to have a decent…
Making it easy for me to have a decent quick cup of instant ☕ coffee
1 avril 2023
Réponse de Presto Coffee Roasters
Hi, thanks for your review! We're glad our instant coffee makes it easy to enjoy a quick decent cup. We appreciate your support. James
Réponse de Presto Coffee Roasters
Hi Ethan, thank you for the fantastic review! We're thrilled to hear you think our instant coffee is the best and that you'd recommend it to others. Your support really means a lot to us. Enjoy your cups! James
Great coffee
17 mars 2023
Réponse de Presto Coffee Roasters
Hi Adam, thanks for taking the time to leave such a positive review. We're delighted you're enjoying the coffee and really appreciate your support. Enjoy! James
Great coffee at a great price
Really enjoyable coffee from a B corp (which is important to us) at a good sustainable price. Prompt delivery. Our go to daily espresso and pour over.
26 mars 2023
Réponse de Presto Coffee Roasters
Hi there, thank you for the great review! We're so pleased you enjoy our coffee at a fair, sustainable price and appreciate that we're a B Corp. It's fantastic to hear deliveries are prompt and that we're your go-to for daily espresso and pour-overs. Thanks for your support! James
Réponse de Presto Coffee Roasters
Hi Sergei, thanks for taking the time to leave a 5-star review! We're delighted you had a flawless experience with great coffee, good prices and quick delivery. We appreciate your support – enjoy! James
Réponse de Presto Coffee Roasters
Hi George, thank you for the feedback! We're glad you found our packaging minimal yet sufficient and that dispatch was okay. Keeping waste down while ensuring your coffee arrives safely is important to us. Thanks for your support – enjoy your brews! James
Excellent service
Excellent service from Francesca and the team as always! Love their instant - it’s one of the best I’ve ever had!
9 mars 2023
Réponse de Presto Coffee Roasters
Hi Amir, thank you so much for the lovely feedback! We're delighted you rate our instant coffee so highly and that Francesca and the team consistently provide excellent service. Hearing it's one of the best you've ever had means a lot. Thanks for your support! James
They use Evri (Hermes) as their…
They use Evri (Hermes) as their courier.
Initially delivery was allegedly delivered, then they provided several erroneous updates and ultimately I had to have Presto send another bag of coffee 1 week later.
The customer service team were friendly, but given that my very first order was a disaster then I'll stick with a competetor as at least I have faith in their courier.
UPDATE - I've just had a response after 3 years! Extremely poor, won't be using again.
9 mars 2023
Réponse de Presto Coffee Roasters
Hi Jordan, I'm really sorry to read about the delivery issues you had with our courier – that's absolutely not the experience we want anyone to have. I'm glad the team were friendly, but it's disappointing that your first order went so wrong. Please message us through the Presto website with your order details so we can look into this properly and put it right, whether that's resending your coffee or arranging a refund. Thank you for the feedback, and apologies again for the trouble. James
Let me know if my order has failed through a card rejection
When my card expires / won’t pay , please send me a Text reminder. Or email …. But this is my GO- To Coffee !
20 décembre 2022
Réponse de Presto Coffee Roasters
Hi there, thanks for letting us know and for making Presto your go‑to coffee. I'm sorry your order ran into a card issue without any notice – that's frustrating. We'll look at improving our reminder system so you get a text or email when a payment fails. In the meantime, if you ever have trouble with a subscription renewal, please message us via the website and we'll get it sorted. Thank you for the feedback, and for sticking with us. James
Very good coffee fast delivery although…
Very good coffee fast delivery although post Office didn’t deliver within time slot provided
17 mars 2023
Réponse de Presto Coffee Roasters
Hi Robert, thanks for the review and for the nice words about the coffee and delivery. I'm sorry the Post Office didn't deliver within the time slot you were given – that's frustrating when you're looking forward to your coffee. While we rely on delivery partners for the final mile, we're always working with them to improve the experience. Thanks again for choosing Presto, and we hope you continue to enjoy the coffee. James
Réponse de Presto Coffee Roasters
Hi Max, thank you so much for taking the time to leave a review. We’re really pleased you’re enjoying the quick delivery, great value and, most importantly, the coffee itself! Your support means a lot to us – here’s to many more cups. James
Great coffee
16 mars 2023
Réponse de Presto Coffee Roasters
Hi Paul, thanks for the quick review and for the kind words! We’re delighted you think our coffee is great – that’s music to our ears. Appreciate you taking the time to share. James
Such a great company to deal with
I just love when a company goes above and beyond. Presto Coffee are such a great company to do business with. The staff are so helpful and knowledgable and it's obvious that they want your custom. With that service, it's no wonder I keep going back.
14 mars 2023
Réponse de Presto Coffee Roasters
Hi Malcolm, thanks for taking the time to write such a kind review. We're really happy to hear our team have been helpful and that our service keeps you coming back. We appreciate your continued support. James
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.