Presto Coffee Roasters Avis 

270
•
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

This is the perfect instant coffee available for online orders. It tastes absolutely amazing, smooth but full of flavour, both decaf and house blend, we can't fault it at all. The 500gr tins are the p... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

My search for a strong coffee tasting coffee continues. I have tried numerous and thought I’d splash out on Presto Intenso from Waitrose. Lovely packaging and I always love the smell when coffee is fi... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Great tasting, well priced and environmentally responsible coffee bags. Only drawback is that once they're out of the box you can't tell from the sachets which coffee is in it as the sachets all loo... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Avoid as partner ordered coffee Oct 2023, they took payment and never delivered. Sent emails to support and no response. Just got a marketing email from them today and Facebook shows them skiing wit... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Torréfacteurs

Écrit par l'entreprise

Presto is an independent UK coffee company on a mission to make great coffee simple. We believe quality coffee should fit into real everyday life, whether that means a quick premium instant coffee before the school run, freshly brewed ground coffee at the weekend, whole beans for your machine, or convenient coffee bags for work, travel and busy mornings. Best known for our barista-grade instant coffee, Presto also offers whole bean coffee, ground coffee and individually wrapped coffee bags, giving customers an easy way to enjoy better coffee however they like to brew. Our range includes smooth, bold, decaf and half-caf options, all designed to deliver proper flavour without unnecessary fuss, equipment or coffee snobbery. We are proudly B Corp certified and use coffee sourced from Rainforest Alliance certified farms. Sustainability has always been central to Presto, from responsible sourcing to our recyclable and plastic-free packaging. We believe good coffee should taste great, be easy to enjoy, and be made with care for people and the planet. Presto is stocked online and in leading retailers including Waitrose, Co-op, Ocado, Booths and other selected partners. Customers can also buy directly through our website, on Amazon, and through our coffee subscriptions. Whether you are ordering instant coffee, coffee beans, ground coffee or coffee bags, our team is here to help with product questions, deliveries, subscriptions and anything that is not quite right. We keep things friendly, practical and refreshingly fuss-free. Presto exists to upgrade everyday coffee: better taste, better convenience and better packaging, one simple cup at a time.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

270 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,7

Tous les avis

(270)

20 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Easy website

Easy website, reasonable prices, good coffee, delivery always on time

17 décembre 2022
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Réponse de Presto Coffee Roasters

Hi Guy, thanks for the review! Great to hear our website is easy to use, prices are reasonable, the coffee hits the spot and deliveries arrive on time. Really appreciate your support – James

Noté 5 sur 5 étoiles

Always great quality coffee

Always great quality coffee - I wouldn’t buy from anywhere else. I have a monthly subscription which is useful in that I don’t forget to order

16 janvier 2023
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Réponse de Presto Coffee Roasters

Thank you for the lovely review, Jan! We're thrilled you're enjoying the coffee and that your subscription makes life easy. Your support means a lot to us.

Noté 3 sur 5 étoiles

Not bad coffee

Not bad coffee, but I ordered two bags and both were about a month past the roast date. Was hoping for something within about a week of roast date for a delivery service.

14 janvier 2023
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Réponse de Presto Coffee Roasters

Hi Greg, thanks for your honest feedback and for giving us a try. I'm sorry the roast date didn't meet your expectations. We aim to send freshly roasted coffee but sometimes there can be a lag. Please reach out via our website with your order number and we'll sort out a fresh replacement. Thanks again for your support.

Noté 5 sur 5 étoiles

As always - great coffee arrived quickly

As always, great coffee, easy to order and quickly delivered.

28 décembre 2022
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Réponse de Presto Coffee Roasters

Thanks for taking the time to leave a review. We’re delighted you love the coffee and that dispatch and delivery were quick and easy.
James

Noté 4 sur 5 étoiles

Happy with coffee, but NOT with EVRI!

The coffee, I knew to be excellent as I bought it previously from another source, but decided to go direct to the company. Excellent customer support, but severely let down by EVRI - my order, placed on 7th December was finally delivered on Christmas Eve afternoon!! The website says that they use DPD or Royal Mail - I just wish they had!!

24 décembre 2022
Avis spontané
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Réponse de Presto Coffee Roasters

Hi, thanks for taking the time to leave a review and for your kind words about the coffee and our support. We’re sorry the delivery fell short due to the courier; we’ll share this feedback as we work to improve. Thank you for your patience.
James

Noté 5 sur 5 étoiles

Very helpful chat with Francesca in…

Very helpful chat with Francesca in customer service

27 décembre 2022
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Réponse de Presto Coffee Roasters

Thank you for the lovely feedback. We’re so pleased Francesca was able to help you and that you had a positive experience with our customer service. Your support is much appreciated.
James

Noté 5 sur 5 étoiles

Cheaper than famous online retailer!

Love this gentle, tasty decaf coffee and just found out it’s cheaper buying direct than on a famous online retailer’s subscribe and (don’t) save 👏🏻 . Really speedy & cheap delivery too. I’m very happy 😊

20 décembre 2022
Noté 5 sur 5 étoiles

I thought twice about ordering any…

I thought twice about ordering any coffee during the post strike but we were in need of some. I am glad I did make an order as the coffee was delivered the next day.

20 décembre 2022
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Réponse de Presto Coffee Roasters

Thanks for taking the plunge and ordering during the strike! We’re delighted the coffee arrived the next day and that you’re happy with it. Your support means a lot.
James

Noté 1 sur 5 étoiles
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Réponse de Presto Coffee Roasters

Hi, I’m really sorry to hear your order hasn’t arrived yet. Please message us via the website with your order details so we can look into this and make it right, including sending a replacement if needed. Thanks for your patience.
James

Noté 4 sur 5 étoiles

Repeat customer

Repeat customer, great coffee. Not 5 stars because of courier Evri. I placed an order with another business on the same day who used Royal Mail. Despite Royal Mail being on strike last week I received both deliveries on the same day. Previously Evri couriers have damaged my front door.

17 décembre 2022
Noté 3 sur 5 étoiles

Standards dropped

Usually the best beans I have had so far, this is the fourth bag I have had, normally 5 stars but for some reason this bag is not up to usual standard.

18 décembre 2022
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Réponse de Presto Coffee Roasters

Hi Gerard, I’m sorry to hear this bag wasn’t up to our usual high standard. Please message us via the website with your order details and we’ll happily send out a replacement or make it right. Thanks for letting us know.
James

Noté 5 sur 5 étoiles

Great coffee

Fast delivery. Delicious de caff coffee beans. Great price. Love this company.

14 décembre 2022
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Réponse de Presto Coffee Roasters

Thanks for the review! We're so pleased you enjoy our coffee, find it good value and appreciate the swift delivery.

Noté 5 sur 5 étoiles

Great service

Great service - rapid reliable delivery & excellent coffee!

10 décembre 2022
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Réponse de Presto Coffee Roasters

Thanks so much for the great feedback! We're glad you find our service prompt and reliable, and that you enjoy the coffee. We appreciate your support.

Noté 5 sur 5 étoiles

Great coffee but be prepared to wait…

Great coffee but be prepared to wait for your order due to strikes!

20 novembre 2022
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Réponse de Presto Coffee Roasters

Hi Jay, thanks for the review! We're glad you love the coffee but we're sorry for the wait due to courier strikes. We appreciate your patience and support.

Noté 1 sur 5 étoiles

Extremely Poor Customer service

Ordered Coffee Friday 2 Dec. Parcel received by EVRI Sunday 4th. Parcel delayed at EVRI.
Asked Presto to chase this Wednesday 7th, and was told there was nothing they could do and asking me to contact them again Tuesday 13 if still not received.

As of Friday 9th December NO Delivery

9 décembre 2022
Noté 5 sur 5 étoiles

Excellent well priced coffee

Excellent well priced coffee with exceptional deliveries.

5 décembre 2022
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Réponse de Presto Coffee Roasters

Hi Stuart, thanks for the positive review. We're delighted you find our coffee well priced and our deliveries exceptional. Appreciate your support!

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