prestoncm.co.uk Avis 8

Mark Shaw Sales Manager from Preston caravans promised us our deposit back of £2.000. if we came from Glasgow to Preston to see a motor home and it wasn’t what we wanted (his exact words). We went down and didn’t want the motor home. Mark Shaw also said when we were down in Preston that we would get our refund back. After cancelling the sale he has went back on his word and told us we’re not getting our £2,000. back. Phoned to speak to the sale director but can’t as he got Mark Shaw to phone us back. Please don’t pay any deposit to Preston Caravans because they don’t want to give you it back if u cancel.

After looking at a few awnings Gill showed us the seasonal Isabella Nordic, its quite an expense but so well worth it and glad of Gills expertise, she really is so pleasant and knowledgeable. From buying our caravan and awning from Prestons any of our teething problems have been dealt with. Our awning is up now and furnished to how we want it, a real comfortable home from home. Massive thank you to everyone involved especially Gill we would have been lost without her. Always made welcome whenever we visit.

After being fobbed off by Glossop caravans I'd like to thank yourselves for a professional service in supplying me a new internal wall panel it's nice to know you can buy elddis parts without having a gun put to your head for them to fit it or you won't supply 10 out of 10 for your help today thank you

The sales experience was OK - no real issues and delivered a new 'van without a problem but the aftersales Hab check at £299 was poor. Apart from the extremely inappropriate attitude of the youngish male onsite admin the 'van actually gained faults! They left the gas only loosely connected, they left the roof vent open, the table wasn't stowed correctly and mysteriously when I come to use the grey water drain tap a month or so later it has seized up. You might get a fair price but aftersales is not recommended.

Highly recommend......Well what can I say but nothing other than 1st class service from start to finish. We purchased our very first caravan, our beautiful Swift Elegance Grande 835 and was was given every bit of advice and help, nothing was too much trouble. We would like to mention Chris, Ryan, Katy, Gill, Lisa and Dan thank you all so much you all went above and beyond. Looking forward to seeing you all again in the near future
Mr & Mrs Parker

Second motorhome bought, Excellent salesmen and vehicles honestly described. Would highly recommend.

Deal with this company at your peril. They’re quite happy to take your money as long as there are no problems but get a problem and they will deny there is a problem which they did with me even though I had shown them evidence of a leak on my fresh water tank by video and also a solar panel they fitted had a fault .I dared to complain and was banned from going there again and they refused to take on the repair under warranty after telling me my warranty was with them providing I paid for hab checks with them .I duly had 2 consecutive hab checks but they won’t do the work and told me to go elsewhere .Avoid like the plague . PS the vehicle was purchased from them . Their customer service is the worst I have ever experienced .

I have a new swift challenger from this company and it’s sited on holiday park not far from there depot last Friday we went to the holiday park for a few days on arriving we noticed that the heating wasn’t working it was very cold I contacted the dealer and spoke to a technician he was of little help and we still couldn’t get the heating working I contacted them again Saturday again speaking to a technician he said he couldn’t help and would ask his manager to get in touch with me and he would sort everything out,no one called and I was left to sort out the problem myself at a cost 💲 the problem was with the Aldi heating system the drain bung was leaking and most of the antifreeze had leaked out hence no heating,very shameful service totally let down,definitely would not recommend Preston caravans !!!