Thank you for taking the time to share your feedback. We understand how frustrating it can be when a legal matter takes longer than expected or when progress isn’t always visible from the client’s perspective.
Our team begins moving a case forward as soon as we receive the documentation needed from the client. Depending on the case, this can include preparing and sending a demand, allowing the required response period, pursuing settlement discussions, and filing arbitration when appropriate. Once arbitration begins, some aspects of the timeline depend on opposing parties, arbitrators, and arbitration administrators, which can unfortunately result in delays outside of our firm’s control.
We also recognize that communication is especially important during these periods. We provide updates as cases progress and maintain a 24–48 hour response standard for our case management team. While certain settlement discussions must remain confidential, we strive to give our clients as much clarity as we can about where their case stands and what comes next.
We encourage any client who feels they need additional information or clarity to reach out to us directly. Our goal is not only to advocate for our clients, but to make sure they feel informed and supported throughout what can sometimes be a lengthy legal process.