I was really impressed how fast and efficient their representative Rebecca was. I needed to cancel my prescription, but was not able to find out how to do it. I sent a message to the company Help op... Voir plus
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Delivery time was way too long (2 mos), but customer service was excellent. They quickly followed up when I emailed them, and reached out to the delivery company regarding the delay.
L'entreprise a répondu
Very quick response when I unfortunately had to cancel my subscription due to medical reasons. Also very quick to arrange refund of monies.
L'entreprise a répondu
Question about order delivery. Been sometime since order placed and was curious when product could be expected. Rebecca was prompt and responded with the info I was looking for exactly. Very happy w... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Ancient botanicals. Modern standards. Nature has supported daily wellness for centuries. Primal Remedies brings those traditional ingredients into a clean, practical supplement line made for modern routines. We focus on clear formulas, easy daily use, and honest product information. No unnecessary complexity.
Coordonnées de contact
30 North Gould Street Ste R Sheridan, 82801, Sheridan, Etats-Unis
- hello@primal-remedies.com
- primal-remedies.com
4,2
Bien
24 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Customer service was prompt and on…
Customer service was prompt and on point providing all the information I needed.
7 août 2026
Avis spontané
Réponse de Primal Remedies
Thank you for your kind review.
We're so pleased to hear our team was able to provide the information you needed and make the process as smooth as possible.
Your feedback means a great deal to us. Thank you for choosing us 😊
Very quick response!
Very quick response when I unfortunately had to cancel my subscription due to medical reasons. Also very quick to arrange refund of monies.
6 août 2026
Avis spontané
Réponse de Primal Remedies
Thank you for taking the time to share your experience.
We're glad our team was able to respond quickly and assist you during what we understand was a difficult time.
We appreciate your kind words about the support you received, and we're happy we could help make the cancellation and refund process as smooth as possible. Thank you for choosing Primal Remedies, and we wish you all the best. 💚
I contacted Rebecca twice & both times…
I contacted Rebecca twice & both times the response was very prompt. A pleasure to contact.
4 août 2026
Avis spontané
Réponse de Primal Remedies
Thank you for your kind review! We're delighted to hear Rebecca was able to provide prompt support each time you reached out.
We'll be sure to pass your feedback along to her.
Thank you for choosing Primal Remedies, we truly appreciate your support! 😊
Delivery time was way too long (2 mos)
Delivery time was way too long (2 mos), but customer service was excellent. They quickly followed up when I emailed them, and reached out to the delivery company regarding the delay.
1 juin 2026
Avis spontané
Réponse de Primal Remedies
Thank you for taking the time to share your experience.
We're sorry your order took much longer than expected, and we understand how frustrating that must have been.
We're glad our support team was able to assist you and keep you updated throughout the process.
We truly appreciate your patience and your feedback, as we're always looking for ways to improve.
Thank you for choosing Primal Remedies 😊
Excellent customer service quick response and very…
Excellent quick response and very understanding , hassle free conversation with very satisfactory outcome . Thank you so much fantastic customer service 👍5 ⭐️
2 août 2026
Avis spontané
Réponse de Primal Remedies
Thank you so much for your wonderful feedback!
We're delighted to hear our team was able to provide a quick, hassle-free experience and help resolve your concerns.
It means a lot to know you were happy with the outcome.
Thank you for choosing us, we truly appreciate your support! 😊
Rebecca was very helpful and…
Rebecca was very helpful and professional, she also cares about your concerns.
30 juillet 2026
Avis spontané
Réponse de Primal Remedies
Thank you for your kind words! We're so pleased to hear Rebecca was able to provide the support and care you deserved.
We'll be sure to share your feedback with her. Thank you for choosing Primal Remedies: we truly appreciate your support 😊
Excellent customer service!
Excellent customer service!! Quick response!!!
28 juillet 2026
Avis spontané
Réponse de Primal Remedies
Thanks so much for taking the time to leave us a review!
It's wonderful to hear our team was able to respond quickly and provide the support you needed.
We're always happy to help whenever questions come up, and your kind feedback means a lot to us.
Thank you for choosing Primal Remedies! 😊
SCAM- beware of ordering from this company
I place my order on June 30 and I still have not received it. I have contacted the company numerous times and they will not refund my money-their site says expect delivery in 3-6 Business days. No where on their ad states product is coming from another country—I would not have ordered it had I known that. I am not giving up on my return
Update- the company actually did refund my purchase price. I am not sure if they were just overwhelmed by the number of orders they possibly received or what but even though it took them 5+ weeks, I did get my refund as promised- I would have to give customer service another star because in the end I did get my money back as they said I would
28 juillet 2026
Avis spontané
Réponse de Primal Remedies
We're sorry to hear about your experience and understand how frustrating it must be to be waiting for your order and feeling like your concerns haven't been resolved.
We'd really like the opportunity to look into this and understand exactly what happened. If you could contact our support team with your order number or the email address used for your purchase, we'll review your case as quickly as possible and do everything we can to help.
We take concerns like yours seriously and are committed to providing our customers with the support they deserve. We hope you'll give us the opportunity to make this right.
Scam take money for subscription…
Scam take money for subscription automatically and didn’t accept and says can’t be cancelled
28 juillet 2026
Avis spontané
Réponse de Primal Remedies
We're sorry to hear you feel this way. We understand how frustrating it can be when an order has already entered the shipping process.
Our support team responded to your email and explained that this order was generated from the active subscription linked to your initial purchase.
While the order could no longer be canceled immediately because it had already been processed for shipment, we contacted our internal team to see whether it could still be stopped and refunded.
We also provided instructions on how to access, manage, and cancel your subscription to prevent any future recurring orders.
As communicated in our email, we're currently awaiting an update from our internal team regarding the shipment and will keep you informed as soon as we receive it.
We're committed to helping resolve this for you.
Would give it zero if I could
Would give it zero if I could. Complete scam. Ordered 3 weeks ago and nothing and no comms with the company. Save your money.
1 juillet 2026
Avis spontané
Réponse de Primal Remedies
We're sorry to hear this was your experience. We understand how frustrating it is when you're waiting for an order and don't have the information you need.
We'd really like the opportunity to look into this, but we haven't been able to identify your order from the details provided in your review. If you could contact our support team with your order number, email address, or any information used when placing the order, we'll investigate this as quickly as possible and do everything we can to help.
We take concerns like yours seriously and are committed to providing every customer with the support they deserve. We hope to have the opportunity to make this right.
Réponse de Primal Remedies
It's great to hear your issue was resolved quickly and without any hassle.
Thank you for choosing Primal Remedies! 😊
Superb company
My experience with Primal Remedies has been exceptionally good, they understood my problem and dealt with it in a way that I thought was incredible and I can’t thank them enough and I can tell you that are quite unique.
24 juillet 2026
Avis spontané
Réponse de Primal Remedies
Thank you so much for your thoughtful review.
It truly means a lot to hear that you felt supported and that our team was able to help in a way that made a real difference.
Providing understanding and genuine support is something we strive for every day, so your kind words are incredibly encouraging.
We really appreciate you taking the time to share your experience, and thank you for choosing us.
Réponse de Primal Remedies
Thank you for your feedback.
We're so happy we could get everything resolved for you.
We know how important it is to have issues handled without delay, so it's great to hear we were able to help.
Your quick response was greatly…
Your quick response was greatly appreciated .. I'm totally happy that you were able to help me out..
Thank you so much 😊
24 juillet 2026
Avis spontané
Réponse de Primal Remedies
Thank you for your kind words! We're so glad we could respond quickly and help you out when you needed it.
It means a lot to know you had a positive experience with our team. Thank you for taking the time to share your feedback, and thank you for choosing Primal Remedies! 😊
I lost my order number and contacted…
I lost my order number and contacted them to ask for help. They replied right away and gave me all the information I needed. Outstanding customer service!
18 juillet 2026
Avis spontané
Réponse de Primal Remedies
Thank you for your wonderful feedback!
We're so glad our team was able to respond quickly and help you find the information you needed.
We know how frustrating it can be when important order details go missing, so we're happy we could get everything sorted out for you. Thank you for taking the time to share your experience.
I was concerned about my order
I was concerned about my order , so my contacted them, within five minutes they had replied and with the right information had sorted my concerns, brilliant customer service
19 juillet 2026
Avis spontané
Réponse de Primal Remedies
Thank you for your kind words.
We're so happy our team was able to put your mind at ease and provide the information you needed so quickly.
We understand how worrying it can be when you're waiting for an order, so we're happy we could help resolve your concerns.
Thank you for taking the time to share your experience, and thank you for choosing us 😊
Start taking it one month ago waiting…
Start taking it one month ago waiting for few more months to see the result but since taking it can feel a difference .
17 juin 2026
Avis spontané
Réponse de Primal Remedies
Thank you for sharing your experience, Asmera.
We're really glad to hear you've already started noticing a difference.
Everyone's journey is a little different, and consistency is often the most important part.
We hope you continue to see even more positive results over the coming months. Thank you for choosing Primal Remedies! 😊
Helpful
I was really impressed how fast and efficient their representative Rebecca was. I needed to cancel my prescription, but was not able to find out how to do it. I sent a message to the company Help option and Rebecca fight away sent me an instruction how to cancel, which I did. Thank you Rebecca!
18 juillet 2026
Avis spontané
Réponse de Primal Remedies
Thank you for your kind words, Alla! We're so glad Rebecca was able to help you so quickly and make the process easier for you.
We'll be sure to pass your feedback along to her—it means a lot to our team. Thank you for taking the time to share your experience, and thank you for choosing us 😊
Rebecca is very efficient and gets back…
Rebecca is very efficient and gets back to you in a timely manner!
She has helped me greatly. Thank you!
17 juillet 2026
Avis spontané
Réponse de Primal Remedies
Thank you for your wonderful feedback, Melody! We're so happy to hear Rebecca was able to assist you and respond so quickly.
We'll warn her about your kind words: they'll mean a lot to her.
Thank you for choosing Primal Remedies, and we truly appreciate your support!
Wasn’t expecting a reply so quickly
Wasn’t expecting a reply so quickly. Very helpful and understanding.
17 juillet 2026
Avis spontané
Réponse de Primal Remedies
Thanks for your kind feedback, Mrs Almond.
We're so pleased to hear our support team was able to respond quickly and provide the help you needed.
We know how much timely and understanding support matters, so it's great to hear we could make a positive difference.
Thank you for choosing us 😊
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