I can’t thank the team at PRIMA Leisure enough, particularly Nick and Maddie. We left buying an awning last minute and they were very helpful on the phone, incredibly friend and understanding and did... Voir plus
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Lisez les avis des autres
As Prima Leisure are part of Bailey good place to find original spares for Motorhome/ Caravan. Excellent service. Only suggestion would be, to offer Royal Mail delivery for small items, EVRI are che... Voir plus
L'entreprise a répondu
Product arrived promptly but had slight damage to corner. A phone call to customer services soon had a replacement on the way which arrived today and is in perfect condition
Good quality and fitted directly where the old letters come of brilliant, only one little moan is the time it took to reserve them ,but other then that we'll done ,,will be using you again,,regards da... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Coordonnées de contact
Bristol, Royaume-Uni
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,2
Bien
7 k avis
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Delivery was slow could do with been a…
Delivery was slow could do with been a lot quicker as needed the part
7 avril 2026
Great product and good price Bailey caravan carpet excellent…
Great product and good price excellent experience thank you
25 mars 2026
2 x end caps for remis blind
Purchased pair of end caps for remis blind legs, for massive total of £5.48. I received the items with one damaged. I contacted via email to explain, sent them photo evidence. I received no reply and ended up ringing. They apologised and said they would get the supplier to send out a replacement. I then received an email stating they are out of stock and wouldn't be available till the 20th May and that could be subject to change. I said a refund would be better, so I can get them elsewhere. I received a notification from PayPal that a refund has been issued of £1. I wouldn't have even bothered, in fact, you can withdraw the refund for what it's worth. Not a busting amount, well pennies. It's the principle, but just to let people know how the company works.
6 avril 2026
Avis spontané
Product arrived promptly but had slight…
Product arrived promptly but had slight damage to corner. A phone call to customer services soon had a replacement on the way which arrived today and is in perfect condition
2 avril 2026
Fantastic item fast delivery
Fantastic item fast delivery, highly recommended
Thanks
Alex
27 mars 2026
Quick reliable service
12 mars 2026
Excellent service
27 mars 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Bradley Stoke Bristol - Hull - Kingswood Bristol.
With Prima Leisure being based in Bradley Stoke, Bristol, it is a great pity that they do not allow members of the public to collect orders from their unit here in Bristol - particularly as I live in the city!
Instead, we were forced to pay for courier delivery which actually meant that our two caravan tyres were collected from Prima Leisure at Bradley Stoke and then taken to the courier's depot in Hull, Yorkshire before being dispatched back to Bristol once again for delivery to my home. I had not even been informed by the courier company (who still remain anonymous) that they would be delivered today.
In terms of "green issues" these tyres were shipped 222 miles to Hull and then back again equalling a whacking 444 miles when Bradley Stoke is a mere 10 miles from my home - absolutely ridiculous!!
Then we need to state that the same tyres had been available in stock on their website when I purchased them on 10th March; but they had not been dispatched to the courier until 27th March before finally arriving with me today 13th April.
If this is all in the interests of efficiency, I am afraid it has all passed me by!!
27 mars 2026
Réponse : PRIMA Leisure
Thank you for letting us know of your recent order,
We appreciate you bringing this to our attention. We understand the frustration that you had to pay for delivery and that collection wasn't an option.
We'll investigate these issues to improve our service, we are always looking for ways to improve and grow. Thank you for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Very helpful on the phone to help…
Very helpful on the phone to help identify the part, followed by good delivery service.
27 mars 2026
Service is great but the order was the…
Service is great but the order was the wrong one so I’ve had to send it back
2 avril 2026
If you want Bailey parts it must be PRIMA…
i got what i wanted it was well listed in the PRIMA parts listings very easy to find, good service
2 avril 2026
My purchase was sent to the wrong…
My purchase was sent to the wrong address, I had to query prof of despatch. Eventually it was sorted out.
2 avril 2026
Réponse : PRIMA Leisure
Thank you for letting us know of your recent order,
We regret that your purchase was sent to an incorrect address and that you needed to request proof of dispatch. We appreciate your feedback and will review our processes.
Kindest regards
PRIMA Leisure Customer Service Team
Another speedy delivery of quality…
Another speedy delivery of quality Caravan parts.
Thank you.
2 avril 2026
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