Primeplanthire Avis 

Réponse de Primeplanthire

27 août 2026

Hi Mike,

We’re disappointed to read this review as it does not accurately reflect the circumstances or timeline of your enquiry.

The required ID and supporting documentation were only received after we had closed yesterday evening. When we reviewed the information provided, the documentation was not sufficient to satisfy our verification requirements. Further documentation was requested and supplied, but unfortunately this still did not allow us to satisfactorily complete our checks.

We therefore informed you that we were unable to proceed with the hire.

As a plant hire company releasing high-value equipment, we take customer verification and security very seriously. If the information and documentation provided does not satisfy our checks, we will always take a cautious approach and may decline the hire.

We also do not believe it is accurate to suggest that you spent three days trying to hire equipment from us before being let down. The documentation required for us to carry out our checks was not provided until after we had closed the previous evening, and further documentation then had to be requested.

We appreciate that being told we could not proceed with the hire was frustrating, particularly when the equipment was required for the weekend. However, we stand by our decision and our responsibility to properly verify customers before releasing equipment.

Prime Plant Hire

Réponse de Primeplanthire

Actualisé le 20 juil. 2025

Initially a digger and two power barrows were ordered, but we didn't have one of them available which we told the customer at the time, before we processed the hire contract, so we sent one barrow with a digger. The customer was happy about this arrangement. We tried to arrange another power barrow for the customer, but others were out on hire. A bucket was accidentally missed off and as all the transport slots had been taken up that day, it had to be collected from the depot. There was an option given for delivery, but the customer said it was no trouble to collect it the same day from the depot nearby. The pecker was arranged after the hire of the digger and the tracked barrow, hence the separate delivery on that. With regards to the damage and in response to this review, we have delivery images and collection images and enough evidence to prove it was damaged by this customer. Since, we have retained the deposit and the customer has been requesting it back when we reserve the right to retain it in the event of something like this, as stated in our T&Cs.

Réponse de Primeplanthire

20 juin 2025

Hi, many thanks for your review. Great to hear that you were happy with the plant you hired from Prime Plant Hire. If you need our services again, please drop us an email on info@primeplanthire.com or telephone 0330 236 6830 and we'd be happy to assist you. Kind Regards, The Prime Plant Team.

Réponse de Primeplanthire

16 janv. 2025

Hi Stuart,

I'm sorry to hear that you feel this way about our company.

Your company enquired about a scissor that would reach 10m. That is the scissor lift that was supplied (10m working height/8m platform height) but what became apparent after the machine was supplied to you is that you needed a 10m platform height/12m working height scissor.

First we received a message from your company, Primal Strength, to say there was no charger with it, so we delivered a standard 110v transformer and lead the same day to your company.

Standard 110v transformer and cable are not supplied as standard with these scissors, as majority of clients would have their own 110v transformer and lead and hire companies wouldn't hire these out with scissor lifts unless requested by the customer.

Your company requested for the scissor lift to be uplifted and replaced with a scissor lift that could reach higher. We offered to swap this machine on 27th December (day after boxing day, we were closed but offered this option to you) A response from your company wasn't received until 30th December. Your response was, that you would not accept any additional cost for an error that had nothing to do with you.

We explained that it would be an increased rate for a scissor that reaches a greater working height of 12m/platform height of 10m and there would be an additional delivery charge. Your company weren't willing to accept this, so an uplift was arranged.

Your company has now requested a full refund. The 10m working height scissor has been used as your worker was on it when we tried to collect and had been used, we sent out a transformer and lead same day, offered to collect the scissor and upgrade it for you, we feel we have gone above and beyond customer expections in this instance but all these extra things are additional costs our company has to charge on to the customer.

We also only charged a £150 refundable deposit with the hire, which has already been used up with all the additional charges for extra deliveries/accessories etc.

We would kindly ask you to remove the review from this platform as it is inaccurate and misleading and doesn't help your company Primal Strength, yourself as an individual and our company Prime plant hire.

Our google reviews are 4.9 and we currently have 49 reviewers that have experienced excellent service from our company.