PRISM Tech Private Limited Avis 

I recently purchased and installed the PRISM+ Smart Lock Bundle. While I initially experienced some challenges with the installation scheduling and a minor issue after installation, I would like to commend the PRISM+ team for their excellent after-sales support and responsiveness.

The locks themselves are well-designed, solidly built, and look great on my door. After the installation, I encountered a technical issue that prevented the door from opening from the outside. Given that I was preparing to travel overseas for an extended period, this was understandably stressful.

However, the PRISM+ support team responded promptly, took my concerns seriously, and followed up quickly to ensure the issue was resolved.
What impressed me most was their commitment to customer satisfaction.

Although the installation process did not go as smoothly as expected, the after sales team was professional, attentive, and worked hard to address my concerns. Their fast response and willingness to help turned what could have been a negative experience into a positive one.

Overall, I am very satisfied with the product quality and especially with the customer service provided after the sale. Thank you to the PRISM+ support team for their dedication and speedy assistance. I would recommend PRISM+ to anyone looking for a reliable smart lock solution backed by a responsive support team.

Fauzi from Tampines Mall store was outstanding, his patience was out of this world. He explained to me everything in detailed and made necessary arrangements for my site survey and aircon nstallation. Followed up closely with me. Thank you Fauzi. You are awesome.

The sales person is knowledgeable about their product and take time to explain to and suggest the best product.

Drone salesperson to customer service and delivery team. Everything had done well

The customer service was excellent from start to finish. Even when I had to make a last-minute change to my order due to our site conditions, the team was incredibly accommodating and handled the request with professionalism. Their willingness to go the extra mile made the entire experience smooth and hassle-free, which I truly appreciated.

Good salesman ship. Perfect product knowledge. Friendly customer care and delivery prompt

Company makes cheap crappy white label products. Simply stick on their brand from low quality Chinese OEM manufacturers.

Of late, they are trying to change public perception by increasing their prices to match LG, Samsung, Hitachi but minus the reliability and quality.

The free gift door bell real time playback recording is late by 8 hours. Eg. Now I check the records only record until 8am today. Now is already 5pm ish.

Customer service product assistance is also not knowledgeable. Poor support assistance.

Installed a PrismPlus air conditioning system..after barely 3 months lt started leaking water from the ducting.
Upon checked by their technical team..found that the connections from one of the fan coil along the ducting had gave way due to poor workmanship during the installation..when the problem was identified and feedback to their technical/service dept, No response or any attempt to address this issue with us.
We had gone through stressful inconvenience due to the leakage. I realised now why there are so many bad reviews with their products and service but its too late as I am stupid to ignore them.

Firstly….
Prisms provide me a very good after sales service.
The had my iRobot change and follow-up promptly.
Second, the iRobot vacuum helps us (both of us is a senior citizen staying alone ) doing our cleaning….
Great service

Fast delivery & Installation of the Prism+ Pro ceiling fan. Surprised that it was so quiet and finally feel the cool breeze in regards with the humidity nowadays. Recommended!

Top notch professionalism. I’ve already bought a TV and a fridge from Prism. Now I am going to get a washing machine. Prism products will always be one of my favourite brands. Love their service and aftercare. Highly recommended! 👍👍👍👍👍

The installer very friendly and do things very fast and proffesional. Completed everything in 1.5hours.

I have been using Prism plus TV since 2020. Yes more than 5 years. VERY sharp and now more Apps to watch.

Your customer service is top notch. My family bought your prism TV too. The customer service always update my daughter on the timing if there's a delay. The guy that came to install was also very nice and knowledgeable. I thought that because I bought an item of lesser amount, I won't get any updates from customer service but I did. I was surprised and very impressed. Keep doing what you're doing. The vacuum I bought is now my favourite vacuum to use. Easy to use and cleans my place within 30 minutes.

Good service. The product is good. Met my expectations

From start to finish, the process of getting the tv was smooth, and the installation was smooth!

Excellent the product

As for the product, I think your product is one step ahead to other competitors.
For customer service, even though there are some lapses like never book the installation schedule even your staff called me and fixed the schedule of installation last Monday morning but finally booking is nothing… one of your staff manage to handle the issue and gave the timing to install my 4 units of prism ceiling fan. Thank you for that.