V poor
i had booked an appointment for my son as NHS medical practice was fully booked and he needed a GP… has been one big upsell of tests -they see students coming. The booking was for a GP, he has only seen a “clinician” and left with no treatments for an infection but a recomendation for expensive tests … he was still unwell so eventually got an NHS appointment a few days later. Transpired he needed antibiotics and a steroid spray but at Osborne all he was offered was allergy tests and an expensive hayfever jab. A rip off. He had been once before and we ended up paying for expensive blood tests… which were unnecessary in our opinion.
Réponse de Private Medical Clinic - Newcastle
Dear patient,
Thank you for your feedback. We’re sorry to hear that this was your impression of your son’s consultation.
All of our clinicians are fully qualified and work within strict clinical guidelines, providing advice based on what is safe and appropriate at the time of assessment. Where symptoms may overlap with multiple conditions, further investigations can be recommended to ensure an accurate diagnosis rather than prescribing unnecessarily.
We do not upsell treatments, and any tests or services discussed are always optional and based on clinical judgement. Patients are under no obligation to proceed and can choose what they feel is appropriate for them.
We’re sorry that your experience did not meet expectations, however our clinicians will always prioritise safe and responsible care.
Naima Khan – Clinical Coordinator
