ProClean Avis 

64
TrustScore 3 sur 5

3,1

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Lisez les avis des autres

Noté 2 sur 5 étoiles

Unimpressed. We went with this company, even though they are very expensive, because they also supposedly clean window ledges. Several of ours were still left green and we were told they were too badl... Voir plus

Noté 1 sur 5 étoiles

Mike came and cleaned my chimney March 2026. When I used my stove the next day, my sitting room filled with smoke. Made a few attempts to use my stove and my house filled With smoke. I couldn’t use m... Voir plus

Noté 5 sur 5 étoiles

This is the third year I have used Paul at Proclean4U to clean gutters,soffitts windows and pipes. Made appointment,arrived on time as usual and works in a most efficient manner.Nothing seems to be t... Voir plus

Noté 5 sur 5 étoiles

Rob did a fantastic job of cleaning both our carpets and the front of the sofas where the dogs had rubbed themselves against them leaving oily marks. Reliable fast and efficient service. Rob takes rea... Voir plus

À propos de l'entreprise

  1. Service de ménage

Informations provenant de diverses sources externes

Gutter Cleaning, Clearing And Unblocking. We Are Your Local Gutter Experts. Call ProClean Today For A Free Quote.


Coordonnées de contact

3,1

Moyen

TrustScore 3 sur 5

64 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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3,1

Tous les avis

(64)

6 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great work

Workmen turned up on time and carried out the work of Pigeon proofing my solar panels. Great job.

15 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Well organised and effective

Everyone at Proclean did a great job at all stages of arranging and undertaking the work. They were very careful to find out the scope of work required to be able to give an accurate quotation. The person who did the work was excellent and dealt with everything that he saw needed attention as well as the agreed scope of work. Nice friendly people - I strongly recommend them

26 avril 2023
Avis spontané
Noté 5 sur 5 étoiles

Will use again

Good communication throughout. Very polite and efficient technician, cleaned pavement area after clearing gutters. No fuss, just a great company to deal with. Will use again.

18 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Very quick response

Very quick response. Gutters were like a jungle and we had a seagull nest as well. Despite being divebombed the workmen did a really quick snd efficient job - sorted 👍🏻

2 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

Have I been conned?

I paid £210 for barely half an hours work by two guys.
When I phoned and asked if they could clean my gutters I was told they would. OK at 75 I didn't read all the blurb I was sent but basically I feel I've been conned. Gutters have been rinsed only and still remain 'dirty'. When I complained I was told if I wanted them fully cleaned it would cost over £300 on a semi detached bungalow?

19 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Great service

Good communication from the office when the arrangements had to be altered and also from the contractor who calked to confirm arrival time. Very professional, efficient cleaning and unblocking of gutters and downpipe. Would recommend.

6 juin 2023
Avis spontané
Noté 4 sur 5 étoiles

Gutters all cleaned and unblocked as…

Gutters all cleaned and unblocked as requested. Second time I have used them, so happy with the service. Prices have gone up a fair bit from the first job pre-covid days, hence only 4 stars. Need to keep an eye on future prices.

11 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Fabulous Service

First time using this company and so happy that I did. Great communication from Paul throughout and a super job carried out. Wouldn't hesitate to recommend.

31 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

This is the third year I have used Paul…

This is the third year I have used Paul at Proclean4U to clean gutters,soffitts windows and pipes.
Made appointment,arrived on time as usual and works in a most efficient manner.Nothing seems to be too much trouble.I am a bit of a stickler for good workmanship,and after three years of doing an excellent job I can fully recommend Paul.

23 mai 2023
Avis spontané
Noté 1 sur 5 étoiles

Gutter exteriors left dirty

This company charged me £1000 for 4 hours work (including £300 to remove gutter ‘hedgehogs’ which took less than an hour), and the exterior of the gutters were not cleaned. When I questioned this I was told that jobs are not priced by the hour (he was doing another job that afternoon so I feel they had some idea how long it would take) and that I had agreed the price. I replied that I had assumed that the price would include cleaning the gutters inside and out and that I thought this was a reasonable assumption given the cost. Unfortunately there did not seem to be any room for negotiation and I was told that unless I paid I would be referred to debt collectors. I would not recommend this company but if anyone decides to use them please be very clear what you are getting for your money - I was expecting a service to match the cost but I got a man with a ladder and a bucket and the gutter exteriors were not cleaned.

10 mars 2023
Avis spontané
Logo de ProClean

Réponse de ProClean

Dear Sarah,

Sadly you have not given a truthful account of what happened so I do feel the need to respond.

First of all to address your point of being clear about what is included, I am not sure how much clearer we could be than providing a detailed written quote and booking confirmation, with bullet points of each element that is included in the work.

By your own admission, you didn't read either the quote or the booking confirmation properly and as you have said in your comments you 'assumed' certain things were to be included. You also failed to mention that your gutters all had gutter hedgehogs in them despite it being clearly stated in both our quote and our booking confirmation that were received by you, that the price would increase if gutter guards or hedgehogs were present. Again, had you read these properly, you would have known this. You personally agreed the additional the charge for removing the hedgehogs prior to it being done. We certainly didn't just add it on without your knowledge.

Secondly, the service that you chose, did not include cleaning the exterior surfaces, which is why these weren't done done. Please don't make it sound as though we just didn't bother because that is most certainly not the case.

What would be a more accurate account of what happened is that you, as the representative of your management company for the flats that make up the building, booked our services but failed to read the emails properly and therefore did not mention to us that you had gutter guards in all the gutters and made assumptions about things being included that were not. When you realised your mistake, and didn't want to have to explain this to the other residents, you entered into a series of emails with me trying to negotiate the price down and withholding payment. This is incredibly unfair given that the price was fixed and agreed in advance of works taking place. We are small business operating during incredibly challenging times and we rely on the integrity of our customers paying promptly for work that has been carried out in good faith. We simply do not have the resource available to chase dishonest customers indefinitely, which is why we have no choice but to pass invoices onto a third party for collection once they become very overdue.
It is incredibly disappointing that you would leave such an inaccurate and unfair account but sadly, these are the times in which we live.

For anyone interested, I am more than happy to provide photos that show the extensive amount of work that was done at your property.

Regards, Lindsay

Noté 5 sur 5 étoiles

Very good service

I used this company to bird proof the solar panels on mine and my neighbours roof. I wanted to use materials that wouldn't endanger birds but would put them off nesting underneath (as this damages the panels). It’s also important that the material isn't drilled or glued to the panels. After being messed around by a few companies I went to ProClean, who provided a reasonable quote and details of the work to be carried out. I spoke to Hayley in the office by phone and email and she was quick to respond and really helpful. I got a cancellation date, and the two workers arrived promptly and got started without delay. The weather changed throughout the fitting and they kept me informed of progress throughout as at some points the wind and rain made it dangerous to continue, but as soon as it died down they resumed the work. They were very polite and hardworking. I had photos emailed the next day and the work is guaranteed for 10 years. I would definitely recommend.

23 mars 2023
Avis spontané

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