Here at Hetton Lyons Cricket Club, we have been using Procure Smart for our energy, water, waste contracts, and our card payment services, for several years and the experience has been great. B... Voir plus
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Lisez les avis des autres
Procure Smart have taken away all the stresses that come with dealing with utility companies. Siobhon has been instrumental in finding us the best deals, supporting us with any issues that have arise... Voir plus
L'entreprise a répondu
Barry and Glen have been great to deal with. They are straight forward professional people who are experts in their field. They have saved our team so much time dealing with the faceless and unaccount... Voir plus
L'entreprise a répondu
Lauren at Procure Smart was so efficient and dealt with our issue with EDF Energy within a few hours. I had tried going direct to EDF but was getting nowhere! Well worth going through a broker when sw... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Procure Smart is a contract switching service, created to help businesses switch and save on utilities. We offer fast, no-nonsense comparisons via our team of experts OR instantly online via Switch Savvi, our groundbreaking business energy comparison platform. Switch Savvi is 100% transparent and supported by the same quality assurance as our people. Whether you prefer expert guidance or an instant online comparison, get your free, no-obligation quote today.
Coordonnées de contact
Doxford Works, Doxford International Business Park, 3 Admiral Way, SR3 3XW, Sunderland, Royaume-Uni
- 0330 822 1681
- info@procuresmart.com
- procuresmart.com
4,9
Excellent
256 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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There were some initial delays and…
There were some initial delays and hickups which I thought were going to turn stressful, but Precure Smart management handled the problems and took ownership of them and found solutions and all ended well,, thank you for your efforts in resolving
13 mai 2024
Avis spontané
Réponse de Procure Smart
Dear Dan,
Thank you so much for your wonderful 5 star review! We’re thrilled to hear that you had such a positive experience with us and your account manager Brandon. Your kind words mean the world to our team, and they motivate us to continue delivering the best service possible.
It's always our goal to provide exceptional customer experiences, and knowing that we met your expectations makes us incredibly proud. If there's anything more we can do for you in the future, please don’t hesitate to reach out.
Thank you once again for your support and for choosing us. We look forward to work with you again soon!
Warm regards,
The Customer Excellence Team
Great experience
Have been dealing with Danny Stockport for a long while now and he has been just excellent. Goes above and beyond and has saved me time and money. I wouldn't hesitate to recommend him to any business, he is very methodical and sees everything through to a conclusion. Thank you Danny !!!
10 mai 2024
Avis spontané
Réponse de Procure Smart
Hi Clare,
Thank you ever so much for taking the time to share your wonderful feedback! We're absolutely delighted to hear about your fantastic experience with Danny. Your five-star rating truly means the world to our team.
It's incredibly rewarding to know that Danny has been able to meet your expectations and provide you with a service that you found exceptional. We strive to deliver nothing but the best to each and every one of our valued customers, and your glowing review reaffirms that we're on the right track.
Once again, thank you for choosing us and for sharing your positive experience with others. We're truly grateful for your support and look forward to working with you again in the future.
Warmest regards,
The Customer Excellence Team
Excellent Service
Danny has always been very helpful in a professional and friendly way. We have achieved some great rates for Gas, Electricity & water through some difficult times for the industry with his help.
10 mai 2024
Avis spontané
Réponse de Procure Smart
Thank you so much for brightening our day with your lovely 5-star review! We're thrilled to hear that you had such a positive experience working with Danny.
It's truly our goal to provide a brilliant service and exceed expectations, so it's incredibly rewarding to know that Danny has hit the mark for you. Your kind words mean the world to our team and serve as a wonderful motivation to keep delivering excellence.
We appreciate you choosing Procure Smart, and we're here to assist you anytime you need us. Thanks again for your support and for taking the time to share your feedback!
Warmest regards,
The Customer Excellence Team
Fiona has helped deal with all queries…
Fiona has helped deal with all queries regarding our utilities in a professional and friendly manner at all times.
9 mai 2024
Avis spontané
Réponse de Procure Smart
Dear Audrey,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience with Fiona. Your four-star rating means a lot to us, and we're grateful for your support.
We're constantly striving to improve and provide even better experiences for our customers, so if there's anything specific you think we could do to earn that fifth star next time, please don't hesitate to let us know. Your insights are invaluable to us!
Once again, thank you for choosing us, and we look forward to work with you again in the future.
Warm regards,
The Customer Excellence Team
Excellent Company highly recommend
Excellent Company, Dan Stockport is my go to person for our Electric - Gas - Water and he`s been Brilliant, nothing is to much trouble for him, if he does not know the answer he will find out and get back to you within a short time.
I have used this company for some time now and i
would highly recommend Procure Smart to find you the best deals possible.
9 mai 2024
Avis spontané
Réponse de Procure Smart
Dear Paul,
Thank you so much for your incredibly kind words and for awarding us with a five-star rating! We are absolutely thrilled to hear about your fantastic experience with Danny.
At Procure Smart, providing the best services and excellent customer experiences is at the core of what we do, and it's incredibly rewarding to know that we've hit the mark with you.
Your glowing review truly means the world to us and serves as a reminder of why we love what we do. We're genuinely grateful for your support and for choosing us.
If there's anything else we can do to enhance your experience or if you have any further feedback to share, please feel free to reach out. We're always here to help!
Thank you once again for your amazing review, and we look forward to continuing to exceed your expectations in the future.
Warmest regards,
The Customer Excellence Team
Réponse de Procure Smart
Dear Mohammed,
Thank you so much for the 5-star rating! We truly appreciate your support. We're delighted that Fiona has looked after your business needs so thoroughly.
Feel free to reach out to Fiona if there's anything you need in the future.
Best regards,
The Customer Excellence Team
We're very happy
We're very happy with the level of service. Fiona is amazing, always trying to source us the best pricing with a kind and positive attitude.
25 avril 2024
Avis spontané
Réponse de Procure Smart
Hi Niall,
Thank you ever so much for taking the time to share your experience with us. We're absolutely thrilled to hear that you had such a positive interaction with Fiona and that she was able to meet your expectations.
At Procure Smart, delivering exceptional service is at the core of everything we do, and it's feedback like yours that inspires us to keep pushing the boundaries of excellence. Your kind words are a true testament to the hard work and dedication of our team, and we couldn't be more grateful for your support.
We look forward to continuing to exceed your expectations in the future. If you ever need anything at all, please don't hesitate to reach out. We're always here to help!
Thanks again for choosing us and for being such an amazing part of our community!
Many thanks,
The Customer Excellence Team
DEC supply
Glen sourced our annual DEC for as at a much cheaper price. The survey was quick & easy but also very detailed.
13 février 2024
Avis spontané
Réponse de Procure Smart
Hello Ian,
Thank you so much for taking the time to leave such a wonderful review! We are absolutely thrilled to hear that you had a fantastic experience with Glen and the assistance with your Display Energy Certificate. Your kind words truly mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
If you ever need anything in the future, please don't hesitate to reach out. We're always here to help. Thank you again for choosing us and for your glowing recommendation!
Warmest Regards,
The Customer Excellence Team
Great service…
Thank you to Fiona for sourcing the best deals for us at Amos Lighting Ltd. Also for sorting out the queries with the companies when it came to hand over time. Always kept informed and given great advice.
16 avril 2024
Avis spontané
Réponse de Procure Smart
Dear Christine,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience working with our wonderful Fiona. Delivering the best service and ensuring our customers are satisfied is our utmost priority, and it's incredibly rewarding to know that Fiona hit the mark for you.
Your kind words truly mean the world to us and serve as a testament to the hard work and dedication of our team. We're delighted to have had the opportunity to exceed your expectations, and we look forward to continuing to work with you with excellence in the future.
If you ever need anything at all, please don't hesitate to reach out. We're always here to help and eager to ensure your continued satisfaction.
Warmest regards,
The Customer Excellence Team
Ryan Seeboruth here at the Change Group…
Ryan Seeboruth here at the Change Group London Ltd- Procuresmart has been amazing to deal with- Jack Peacock always prompt to all communications. He is very professional and has always delivered with great result. Solves all my queries and always looking to do the best for Change Group. Great account manager.
12 avril 2024
Avis spontané
Réponse de Procure Smart
Hi Ryan,
Thank you so much for taking the time to share your wonderful feedback and for sharing your experiences working with Jack.
Your kind words truly warm our hearts and serve as a reminder of why we're so passionate about what we do. Knowing that we've been able to exceed your expectations means the world to us.
Your support and trust mean everything to us, and we're incredibly grateful for your continued trust in us. Please don't hesitate to reach out to Jack if there's anything else we can assist you with. We're always happy to help!
Warmest regards,
The Customer Excellence
Procure Smart - energy contract renewals
Procure Smart, specifically NB has been really helpful, supportive and informative around renewing our school's energy contracts, this is the second time we have used their support and guidance, collectively the schools have saved a large amount of money by negotiating contracts, especially pre Covid, their advice and knowledge of the energy markets has been invaluable.
10 avril 2024
Avis spontané
Réponse de Procure Smart
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a fantastic experience working with Nicola and that she’s not only provided essential savings for the school but continued to support you for all of the school’s needs.
Your satisfaction is our top priority, and we're grateful for the opportunity to continue working with you.
If you ever need anything in the future, don't hesitate to reach out. Here's to many more positive experiences ahead!
Many thanks,
The Customer Excellence Team
Brilliant professional advice!
Amber has been marvelous in helping us with our utility changeovers and getting us the best possible deals.
So helpful and always has time to look into anything. Couldn't recommend Amber and the company enough!
10 avril 2024
Avis spontané
Réponse de Procure Smart
Hi Julie,
Thank you for brightening our day with your amazing review! We're delighted to hear that you had a lovely experience with Amber and that she has met your expectations. Your support means everything to us, and we're here to make sure every interaction is just as wonderful.
Whenever you need some support, we're always here to help.
Kind regards,
The Customer Excellence Team
A massive thank you to Nicola
A massive thank you to Nicola for help in reviewing our energy and waste contracts.
She has taken all the hard work out of sourcing the cheapest deals and smoothed the process of transitioning! All whilst maintaining a very personable service.
27 mars 2024
Avis spontané
Réponse de Procure Smart
Hi Alison,
Thank you so much for taking the time to leave such a glowing 5-star review! We're thrilled to hear that you had a wonderful experience with Nicola.
We appreciate your support and trust in our services, and we look forward to working with you again in the future. If you ever need anything, please don't hesitate to reach out. Here's to many more great experiences ahead!
Many thanks,
The Customer Excellence Team
Absolutely super service from Fiona.
Absolutely super service from Fiona.
She is extremely knowledgeable and thoroughly professional but is also a very personable. She dealt with the renewal of both our energy and waste contracts and made it a painless experience. Would highly recommend to anyone.
13 mars 2024
Avis spontané
Réponse de Procure Smart
Dear Bob,
Thank you so much for taking the time to leave such a wonderful 5-star review about your experiences with Fiona! Your feedback truly brightened her day and motivates us to continue delivering excellent service.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help in any way we can.
Thanks again for choosing us and for your kind words. We look forward to working with you again soon!
Warm regards,
The Customer Excellence Team
Amazing Service - Lloyd Tidball - Thank You
Following an extremely difficult 7 months whereby I was scammed and taken out of my energy contract by a dreadful energy company, who I'll not name and was placed on a tariff with extortionate prices.
I was very fortunate to be introduced to Lloyd from Procure Smart, and I thank my lucky stars I was. Lloyd, has been amazing, he’s gone over and above to help me with this dreadful nightmare and successfully managed to negotiate a release from my contract where others failed. What this guy doesn’t know about the energy industry isn’t worth knowing, he has kept me update to date throughout the process, of which I'm forever grateful for his input and involvement. Without his immense knowledge and perseverance I would still be in an awful contract which I shouldn’t have been.
I’m now in a much better deal, through Procure Smart. I would 100% recommend both Lloyd and Procure Smart wholeheartedly, good honest, genuine people who you can trust, providing me with affordable energy. THANK YOU.
Beverley Hocking
Hockings Butchers
1 mars 2024
Avis spontané
Réponse de Procure Smart
Dear Beverley,
Thank you so much for taking the time to leave such a lovely review on Trustpilot. Reading your kind words truly warms our hearts and reaffirms why we do what we do every day.
We're absolutely thrilled to hear that you had such a positive experience with us. Delivering exceptional service and ensuring our customers feel valued is at the core of everything we do. It's wonderful to know that we've succeeded in making your experience memorable.
Once again, thank you for your heartfelt feedback. We're truly grateful for your support and look forward to work with you again soon.
Warm regards,
The Customer Excellence Team
Lauren at ProcureSmart has gone above…
Lauren at ProcureSmart has gone above and beyond to help us battle with the energy suppliers and secure us a great contract. This has made our company a great saving.
5 mars 2024
Avis spontané
Réponse de Procure Smart
Dear Luther,
Thank you so much for your glowing 5-star review! We're delighted to hear you had a positive experience with Lauren. Your trust and satisfaction mean the world to us.
Looking forward to working with you again in the future!
Kind regards,
The Customer Excellence Team
Knowledgeable and helpful
From my first discussions on the telephone with both Jonathan and Neil, they have both been extremely helpful and knowledgeable in the information they have provided me with, they seem to have a huge understanding of the areas they work in which always helps and have both have been nothing but polite and helpful !
22 février 2024
Avis spontané
Réponse de Procure Smart
Dear Holly,
Thank you so much for your fantastic 5-star review! We're thrilled to hear you had a positive experience working with Jonathan and Neil. If you ever need anything, feel free to reach out.
Best regards,
The Customer Excellence Team
Warren Dancer
Warren Dancer - from our first encounter on the telephone to the most recent communication, has been
SECOND TO NONE with both his polite conversations to his professional manner.
Specialised Glass Cutting has received excellent Professional service from Warren Dancer
31 janvier 2024
Avis spontané
Réponse de Procure Smart
Oh Colette! What a fantastic performance! Your glowing review on Trustpilot has left us tapping our toes and twirling with delight. Thank you for the fabulous five star rating – it's like Warren has received a standing ovation from the audience!
Your words have choreographed a beautiful dance of appreciation in our hearts. We're thrilled to hear that you found Warren’s service to be a graceful waltz through customer satisfaction. Your feedback is music to our ears, and it certainly motivates us to keep pirouetting towards excellence.
Just like a well-rehearsed routine, our team strives to be en pointe with your expectations. Your acknowledgment of Warren’s efforts truly strikes a chord with us, and we promise to keep dancing to the rhythm of outstanding service.
We're elated that you found our performance to be toe-tappingly terrific. It's customers like you who make our business a true dance floor of joy. Your support fuels our passion for delivering top-notch experiences, and we're ready to keep jiving towards perfection.
So, put on your dancing shoes because this journey is far from over! We look forward to sharing more twirls and spins with you in the future. Thank you for choosing us as your dance partners in the world of stellar service.
Keep dancing through life, and may your steps be as light as your words!
Cheers,
The Customer Excellence Team
I typically refrain from writing reviews
I typically refrain from writing reviews, but my recent encounter with Lauren Ayres from Procuresmart compelled me to share my experience. It all began with a cold call from Jack Peacock regarding our business energy situation. Usually, I'd swiftly dismiss such calls, as our contract still had 18 months left, but Jack's professionalism and genuine concern piqued my interest.
I expressed our frustration with our current energy supplier—endless billing errors and a complete lack of resolution. Jack, upon reviewing our invoice, swiftly acknowledged the magnitude of the issue. He proposed a solution, requesting a Letter of Authority to contact the supplier on our behalf. Skeptical yet desperate for a resolution, I agreed.
Within a mere 24 hours, Jack confirmed what we suspected: our invoice was riddled with errors. Recognizing the complexity, he handed our case over to Lauren. From our initial interaction, Lauren exhibited a remarkable commitment to resolving our issues. She took it upon herself to engage directly with our energy supplier, providing constant updates and tirelessly working towards a resolution. Important to note that at this stage they have essentially done all the above with no promise or commitment from us to switch to them.
Procuresmart, through Jack and Lauren, has exemplified honesty, reliability, and a dedication to fulfilling promises—a rarity in today's business landscape. I have full confidence in their ability to handle our future energy needs. Finding individuals and a company that deliver on their word is akin to discovering gold dust. Procuresmart is a shining example of such integrity.
In summary, I wholeheartedly recommend Procuresmart, particularly the outstanding service provided by Lauren Ayres and Jack, for anyone seeking a trustworthy partner in managing their energy requirements.
14 février 2024
Avis spontané
Réponse de Procure Smart
Simply wow.
We could not be anymore overjoyed to receive your incredible 5 star review on Trustpilot! Your feedback has truly made our day, and we couldn't be more grateful for your kind words.
Reading about your outstanding experience with Lauren and Jack fills us with pride and reinforces our commitment to delivering excellence. We strive to create experiences that exceed expectations, and your feedback is a testament to our team's dedication.
Thank you for choosing to trust Procure Smart and for taking the time to share your positive experience. We appreciate your trust and are thrilled to have met your expectations.
Once again, thank you for taking the time to share your experiences. Your satisfaction is our greatest reward, and we can't wait to continue providing you with the excellent service you've come to know.
Best regards,
The Customer Excellence Team
Incredible customer experience
Incredible customer experience with Jonny! Outstanding communication from start to finish, thank you for everything!
5 février 2024
Avis spontané
Réponse de Procure Smart
Hello Zoee,
Thank you for the amazing 5 star review! We're delighted to hear you had a great experience working with Jonny. Your support means a lot to us.
Best regards,
The Customer Excellence Team
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