Fast exam process, but terrible KYC verification and vague support responses
I would like to share my experience with the "Profinfxglobal" prop firm. Generally speaking, registering on their website is easy and convenient, and they provide MetaTrader 5 (MT5) accounts. As a user who has personally traded on this platform, I can confirm that after passing the Phase 1 evaluation, the Phase 2 account was issued almost immediately, which was great.
After completing Phase 2, it took nearly 3 days to receive the funded account. The positive side is that you can actually start trading on the funded account even before completing the KYC process.
However, the biggest issue began after receiving the funded account and submitting my KYC documents. The verification process is extremely poor. It has been almost 2 weeks, and my KYC is still pending—with neither approval nor rejection. On top of that, when reaching out to support, they give almost no clear responses.
Overall, I’ve had a very disappointing experience. Based on my personal opinion, I would strongly advise against trading with them.








