Progressive Automations Avis 18

I was replacing an item and required technical assistance in finding a solution that mirrored my previous equipment setup.

Bought a roller blind motor kit, It had no instructions - just a card pointing to a website. Website had some well hidden instructions for assembly - too small to read. Remote also has no instructions. Remote seems to work, roller motor does not.
Tech support is supposed to be available from 5:30am PST. No one ever answers tech support. Customer support appears after 10am PST & is totally unhelpful. Wants you to pay to return the product, but fails to issue the required RMA.

I haven’t written a review in many years but this one is well deserved. Customer service is frustrating. I ordered 4 roller shade motors and 3 out of 4 were defective. I personally had to troubleshoot the issues myself because their “Engineer” didn’t know anything about the product. There ended up being no solution for the connectivity issues. I returned all 4 motors but only received a refund for 3. Obviously, they were meant to be used together so why would I only keep 1? The website is nice and professional… but beware of the product quality, support and service!

It’s not only sold by a Canadian Company here in BC, it’s also manufactured here in BC, here in Canada. The product is of hight quality and still not outrageous expensive.
We can do it - without China

Progressive Automations turned out to be a really dependable seller—my order was processed fast, and the item showed up earlier than expected. They keep things simple: accurate listings, no missing parts, and the product quality matched what they advertised. For inexpensive setup accessories, they’re a trustworthy shop that makes the whole purchase feel straightforward and stress-free.

Progressive Automations handled the order really well-the item was shipped out fast and showed up with no damage or missing pieces. The listing matched what I received, and they kept things simple with clear updates along the way. Overall, they're a trustworthy seller that makes buying basic setup accessories feel effortless

Easy enrollment and great website

reliable partnership
fast delivery
quality products

The sales is non existent now. The service is the same person as sales and we have ordered several times in the past with no issues. Company has downgraded service and sales and support. Not happy to say this. All three had issues. One damaged piece out of 15 and they can replace it till they do their diligence and our customer is kept waiting. Sale was difficult and after support non existent. Not the same company it was. Told by Mona Lisa there is a manager but not available by phone,

I would NOT recommend Progressive Desk! Though I received the parts quickly it was missing parts. There are ends that hold the desk top on and that screw the top to the legs. There are pre installed grommets on the frame to protect and slightly space the desk top to the frame. I started assembly of the desk using the manual and had to go to you tube because the manual is awful. It was missing 1 grommet. Ok so I emailed the company on a Saturday…. No response Monday or Tuesday so I called. They asked for all the information again I had previously provided in the email with pictures. They would check with their warehouse to if the grommet was available. There apparently are no phones to theses locations and they don’t use any inventory system so a person had to email them physically check if a grommet was in stock. I received an email a short time later for me to take a picture of the part and send them the part number. Ummm shouldn’t you have that on hand?? So I took a picture of their manual that has number 1 grommet (pre installed). With a picture of the frame of where they go and a picture of the end part that was missing the grommet. Honestly you can’t make this crap up. So I sent that to them. No response on Wednesday so I called Wednesday afternoon! Progressive desk let me know that one warehouse didn’t have it but the other did and would get me the grommet in 5-7 days! I’m sorry what??? Overnight the thing so I can put the desk together. I was told that’s not policy! I would like to talk to a manager or supervisor please. They don’t take calls!!! This company customer service is deplorable and I would never recommend purchasing a desk from them buy from Uplift instead! Buyer Beware!!!

Purchased actuators to replace 2200lb. I ordered the 3300 lb ones. 2 snapped almost injuring personal. Company responds that maybe there is an issue

Not only did they take my money for an order and not ship it, when I went to cancel the order, they said they would send me an email confirming and I would see my money back in 1to 5 days. Instead I get an email that says the product just shipped and a tracking number that leads to nowhere!! THEY LIE!! WARNING DO NOT TRUST THESE PEOPLE

I am the team lead for a student Mars rover project. We selected Progressive Automations because we thought they could meet the needs demanded by our tight timeline.

In August of 2021, our university submitted a purchase order for the actuators we needed, brackets and cotter pins included. We needed them by October, and after communication with PA, we believed they could get it done. When November came and our items had not arrived, our university called them. The purchase order submitted in August had not been processed. They offered expedited processing, which we accepted and paid for, and told us we could expect the package to be shipped by December 27. January 2022 came by, and we called again - it had *just* shipped, a week or so later than expected. Again, we had needed these in October. We already had to scramble to come up with a temporary solution.

The package arrived today. Unfortunately, it's missing the mounting brackets and cotter pins. We have a critical demonstration deadline in less than a month, and I do not know if the replacement package will get processed, shipped through customs, and arrive on time. The actuators are nearly useless without the correct mounting brackets and pins. We are currently working on another temporary fix in the meantime. Unfortunately, this temporary fix will cut into our in-house manufacturing budget.

On a better note, the parts that we did receive look great, and it is clear that the manufacturing team knows what they're doing. I just wish the experience of receiving these parts had gone smoother.

Edit to add: We just realized a connector on one of the actuators' cables is missing. Just another mistake - albeit very minor and an easy fix.

Edit: Unfortunately, I had to downgrade to a one star review. The actuators don't work, so we will be calling them today. I will edit this review if we resolve the issue.

The folks at Progressive Automations provided me with excellent support in selecting the right products for my application and the equipment works as advertised. Both the support and the products are outstanding. I have 2 Linear Actuators with Hall Effect and the power supply / control box to tip my model railroad benchwork so I can do wiring on the bottom side. Being 79, this enables me to continue to enjoy my hobby.

Ordered a standing desk from these guys after getting the green light to work from home indefinitely...

Excellent customer service, the person I was speaking to helped me choose the colour combo of the table and the base that lifts up and down. everything was delivered quickly.

5 stars to the team for helping me set the desk up when i got stuck in the setup process. Thanks!

Extremely frustrated with this company. I ordered the PA-31 remote control box after watching a video on the company's YouTube Channel about how to hook it up to multiple linear actuators. What I received was not the control box/wiring harness in the video. Customer service has been completely useless and just keep repeating that the PA-31 is only meant for one linear actuator despite the YouTube description stating NUMEROUS TIMES that you can hook it up to four actuators at once and a video showing it controlling two linear actuators. I think the products are probably of good quality which is why I didn't give a one star review but I doubt I will use them again, too much headache and garbage customer service

Guys helped me to customize table lift and I received it in 11 days! I was pleased with PA. I recommend.