Phoned up to connect an EV car charger. John the gentleman I spoke with was tremendously helpful, clear instructions, lots of patience and very knowledgable. I wish every helpline was as good as thi... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
MR. & MRS. JACKSON, of Oldham :Having major issues trying to get our faulty infrared pannels replaced, stil under warranty. The system was installed July 2023 we have had some units replaced during... Voir plus
Lessie, what an absolute angel! Multiple issues with pairing and setting up the wireless alarm system, but there wasn't an issue that she couldn't solve. A truly amazing person, technically... Voir plus
L'entreprise a répondu
Great product (IR Radiator) & Brand. Backed up with superb customer service. Can't fault the product or service and assistance received. Our issue was quickly dealt with by Lessi, new thermostat sent... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Future Is Net Zero Emission Eco-Friendly Homes. Energy efficient heating, hot water and storage systems, green energy sources, and smart technology will eventually power all our homes.
Coordonnées de contact
Unit 1, Lakes Court, Lancaster Park, Needwood, Burton on Trent, Staffordshire , DE13 9PD, Staffordshire, Royaume-Uni
- 08000612145
- enquiries@projectcurv.co.uk
- projectcurv.co.uk
4,2
Bien
51 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great Customer Service
Unusual to have such great communication and customer service. With prompt delivery of replacement parts, and every effort made to resolve my enquiries.
1 décembre 2023
Avis spontané
Réponse de Project CÜRV
Hi Alex,
Thank you so much for your review! It's great to hear that our technical support team were able to assist. If there is anything else we can help with, please don't hesitate to get in touch with us😊
Many Thanks,
The Project CÜRV Team
Just great service
We all know things go faulty. That's just life but what is important to me is how a company deals with them.
I had a faulty Curv smart TRV that was showing a permeant room temperature of 50C. I contacted the service desk and spoke to the wonderful Lessi. She guided me through some fault finding but after a couple of days it was obvious the TRV was faulty. A new valve was sent out straight away with no quibble. To be honest I had dealings with the Curv support desk 18 months ago and that was a different story. They have polished up their act! Well done ProjectCurv
5 décembre 2023
Avis spontané
Réponse de Project CÜRV
Hi Paul,
Thank you so much for your review! It's great to hear that our technical support team were able to assist. If there is anything else we can help with, please don't hesitate to get in touch with us😊
Many Thanks,
The Project CÜRV Team
Customer service is amazing
Customer service is amazing very quick replys and helped me every step of the way to get my heater fixed they sent me the new updated v2 heater module and the v2 thermostat box and all instructions on how to fit and connect it all and now my heater works like the day I brought it
30 novembre 2023
Avis spontané
Réponse de Project CÜRV
Hi Michael,
Thank you so much for your review! It's great to hear that our technical support team were able to assist. If there is anything else we can help with, please don't hesitate to get in touch with us😊
Many Thanks,
The Project CÜRV Team
Fantastic new heating system
Have had installed the infra-red heaters. They look fantastic on the wall, far better than even the modern wet system wall radiators. Now we have very efficient heating which is far more healthy and environmentally friendly. In addition we can control each heater separately using the app, wherever we are.
Big thank you to Lessi in the customer services department who kept me informed every step of the way.
25 septembre 2023
Avis spontané
Réponse de Project CÜRV
Hi Colin!
We are so happy you love your new Infrared heater! Your feedback really means a lot to us!
Many thanks
The Project CÜRV Team
Curv radiator valves stopped talking to…
Curv radiator valves stopped talking to the server 3 weeks back. The app doesn’t talk with the server either. Sent an email, no reply, filled out the contact form on the website, no reply, sent a tweet, no reply, sent a request through the curv app, no reply.
2 avril 2023
Avis spontané
Réponse de Project CÜRV
Hi,
We are very sorry for our delayed response and the issues you have had with your heating panel. if you still require our assistance please could we ask that you contact our customer support team again through the email enquiries@projectcurv.co.uk or the number 0800 061 2145.
We have informed our customer support team to treat this as a high priority in order to resolve the issue as quickly as possible.
Many thanks
The Project CÜRV team
Highly recommended
Started with professional chat with Jas, who educated and offered a bespoke solution to meet our needs for Solar and Cürv! Delighted with all aspects of sale, installation and customer service! Highly recommended 10/10
23 février 2023
Avis spontané
Réponse de Project CÜRV
Hi Stacy,
Thank you very much for your review, your feedback means a lot to us!
Please don't hesitate to contact us in the future should you need to
Many Thanks
The Project CÜRV team
Highly Recommended
After debating with upgrading my old conventional boiler system with Curv Infrared Heating and Air Sourced Hot Water Cylinder I am really pleased to say I am thoroughly happy with the supply and service of the products from Project Curv we haven’t looked back since having this installed. Highly recommend.
17 novembre 2022
Avis spontané
Réponse de Project CÜRV
Thank you for your review, We are very pleased to hear that you are loving your new hot water and heating system.
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