ProofreadingPal Avis 2 273

Réponse de ProofreadingPal

Actualisé le 27 oct. 2025

Hi Philip,

Thank you for trusting ProofreadingPal with your research paper! We are grateful for every opportunity to help customers like you improve their writing and succeed academically and professionally. We look forward to continuing to work with you and providing consistent quality in the years to come!

Thanks,
Alicia and the ProofreadingPal team

Réponse de ProofreadingPal

27 oct. 2025

Hi Nolan,

Thanks for leaving ProofreadingPal a five-star review! We're happy to hear you had a positive experience with ProofreadingPal's professional proofreading and editing service. We look forward to the chance to work with you again in the future!

Thanks,
Alicia and the ProofreadingPal team

Réponse de ProofreadingPal

20 oct. 2025

Hi David,

Thank you for your business and this constructive feedback. We appreciate the feedback and are always looking for ways to improve our service for long-time customers such as yourself. We look forward to working with you again in the future!

Thanks,
Alicia and the ProofreadingPal team

Réponse de ProofreadingPal

20 oct. 2025

Hi Tunahan,

Thanks for leaving ProofreadingPal a five-star review! ProofreadingPal offers a 100% satisfaction guarantee, and we are grateful for every opportunity to help customers like you. We look forward to the opportunity to work with you again in the future!

Thanks,
Alicia and the ProofreadingPal team

Réponse de ProofreadingPal

3 oct. 2025

Hi Neetu,

Thanks for leaving ProofreadingPal a five-star review! Because of our variety of proofreading and turnaround options, there is truly something for everyone. We look forward to continuing to work with you and providing consistent quality in the years to come!

Thanks,
Alicia and the ProofreadingPal team

Réponse de ProofreadingPal

3 oct. 2025

Hi Adil,

Thank you for your recent order and for taking the time to leave ProofreadingPal this kind review. We are grateful for every opportunity to help customers like you improve their writing and succeed academically and professionally. We look forward to working with you again in the future!

Thanks,
Alicia and the ProofreadingPal team

Réponse de ProofreadingPal

3 oct. 2025

Hi Nadia,

Thank you for trusting ProofreadingPal with your journal article manuscript! We're very happy to hear that our professional proofreaders could help make your writing the best it could be. We look forward to continuing to work with you and providing consistent quality in the years to come!

Thanks,
Alicia and the ProofreadingPal team

Réponse de ProofreadingPal

19 sept. 2025

Hi Cynthia,

Thanks for returning to ProofreadingPal! Throughout our 15 years of proofreading and editing, we’ve found that our customers consistently appreciate the proofreaders’ helpful comments and suggestions. We look forward to working with you again soon!

Thanks,
Alicia and the ProofreadingPal team

Réponse de ProofreadingPal

19 sept. 2025

Hi Sachin,

We have attempted to contact you via email. We still have not heard back, nor have we received any specific examples of spelling or grammar errors left in or introduced into your document by the proofreader. After our internal investigation, we’ve found the editor made 338 insertions, 315 deletions, and 40 comments. This comes to a total of 693 revisions. This, in turn, comes out to 1 edit every 4.4 words. It appears as though your document has been substantially edited for grammar and overall flow/content. Your document has been dramatically improved from its original state, and the proofreader has done a thorough job fixing hundreds of errors.

We look forward to hearing back so we can investigate this matter further. Please let us know if you have any other questions or concerns. We appreciate your business.

Thanks,
Alicia and the ProofreadingPal team

Réponse de ProofreadingPal

19 sept. 2025

Hi Song,

Thank you for your recent order. We are sorry to hear that you felt that your document received inadequate attention and revisions outside of formatting edits. We take these matters very seriously at ProofreadingPal.

After reaching out to you over email, we have still not received any specific examples of grammar or spelling errors that were either left in or introduced into your document by the proofreaders. Unfortunately, unless you can provide specific examples of grammar and syntax errors, we are unable to review the document. This is because without knowing the specific errors, we cannot be sure that these errors were made or overlooked by our proofreaders or if they were made to the document after we completed our proofreading.

We want to assure you of the high-quality editing the proofreaders have applied to your document. The editors made 285 insertions, 265 deletions, 69 formatting changes, and 104 comments. This comes to a total of 723 revisions. This, in turn, comes out to 1 edit every 12 words. It appears as though your document has been substantially edited for grammar and overall flow/content. Your document has been dramatically improved from its original state, and the two proofreaders have done a thorough job fixing hundreds of errors.

We look forward to hearing back from you. Please let us know if you have any other questions or concerns. We appreciate your business.

Thanks,
Alicia and the ProofreadingPal team

Réponse de ProofreadingPal

12 sept. 2025

Hi David,

Thanks for returning to ProofreadingPal! We are grateful for every opportunity to help customers like you improve their writing while retaining their unique voice and intended meaning. We look forward to continuing to work with you and providing consistent quality in the years to come!

Thanks,
Alicia and the ProofreadingPal team

Réponse de ProofreadingPal

5 sept. 2025

Hi The Guy,

Thank you for your recent order and for taking the time to leave ProofreadingPal this kind review. ProofreadingPal’s live customer service works every single day to meet our customers’ needs. We prioritize proactive communication to ensure our customers receive the best possible service. We look forward to the chance to work with you again in the future!

Thanks,
Alicia and the ProofreadingPal team

Réponse de ProofreadingPal

5 sept. 2025

Hi Tom,

Thanks for leaving ProofreadingPal a five-star review! All our proofreaders are native English speakers, and they have all passed a test to work for us. Many have either a master’s or PhD in English. We look forward to continuing to work with you and providing consistent quality in the years to come!

Thanks,
Alicia and the ProofreadingPal team

Réponse de ProofreadingPal

18 août 2025

Hi Khulud,

Thank you for your repeat business! We're happy to hear you recommend ProofreadingPal. Referrals like yours enable ProofreadingPal to continue to grow and expand the services we offer. We look forward to continuing to work with you in the years to come!

Thanks,
Alicia and the ProofreadingPal team

Réponse de ProofreadingPal

18 août 2025

Hi Bensy,

Thank you for your recent order and for taking the time to leave ProofreadingPal this kind review. Because of our variety of proofreading and turnaround options, there is truly something for everyone. We look forward to continuing to work with you and providing consistent quality in the years to come!

Thanks,
Alicia and the ProofreadingPal team

Réponse de ProofreadingPal

18 août 2025

Hi Mengyao,

Thank you for your recent order. I see you're a repeat customer. It's a bit concerning that you've gone onto Trustpilot to leave us a 1-star review without even attempting to contact our customer service department. Additionally, when we reached out to you asking for specific instances of issues with clarity, consistency, and awkward phrasing, you did not provide any. We take these matters very seriously at ProofreadingPal, and we ask that customers provide exact page numbers so that we can best address their concerns. We have asked you for specific examples and locations on two separate occasions, and you haven’t even provided us with a single example.

We want to assure you of the high-quality editing the proofreaders have applied to your document. The editors made 663 insertions, 632 deletions, 1,285 formatting changes, and 155 comments. This comes to a total of 2,735 revisions. This, in turn, comes out to 1 edit every 4.21 words. It appears as though your document has been substantially edited for grammar and overall flow/content. Your document has been dramatically improved from its original state, and the two proofreaders have done a thorough job fixing thousands of errors.

We look forward to your response to our emails so we can investigate this matter further. We appreciate your business.

Thanks,
Alicia and the ProofreadingPal team

Réponse de ProofreadingPal

Actualisé le 14 août 2025

Hi Ande,

Thank you for your recent order and for taking the time to leave ProofreadingPal a 1-star review. We take customer satisfaction seriously at ProofreadingPal. We had been corresponding with you via email prior to you leaving this review.

In your emails you stated that a native English speaker should read your book and "you will be able to tell instantly" why our edits weren't helpful. You did not, however, give specific examples beyond saying that you used normal cliches that "a regular English speaker would know".

We want to assure you that all of our proofreaders are native English speaking. They've all passed a test to work for us, and many of our proofreaders have their masters or PhD in English.

We have asked you now on numerous occasions to provide us with some specific examples of errors or areas where you felt your wording did not sound like a native English speaker. You've still yet to provide us with even one example.

After our own internal investigation and found that many aspects of the original document you sent to us were worded in a way that doesn’t sound like native English, and our proofreader has made it sound more like native English. We made over 1,000 edits to your document, and we fixed hundreds upon hundreds of errors. All of the edits we've reviewed appear to be both correct and necessary.

We will await your response with the specific examples we've asked for so we can then continue our investigation. Please let us know if you have any further questions or concerns. We appreciate your business!

Thanks,
Alicia and the ProofreadingPal team

Réponse de ProofreadingPal

8 août 2025

Hi Linda,

Thank you for your recent order and for taking the time to leave ProofreadingPal this kind review. We're very happy to hear that our professional proofreaders could help make your writing the best it could be. We look forward to the opportunity to work with you again in the future!

Thanks,
Alicia and the ProofreadingPal team

Réponse de ProofreadingPal

14 juil. 2025

Hi Habib,

Thanks for leaving ProofreadingPal a five-star review!
Because of our variety of proofreading and turnaround options, there is truly something for everyone. We look forward to continuing to work with you and providing consistent quality in the years to come!

Thanks,
Alicia and the ProofreadingPal team

Réponse de ProofreadingPal

6 juil. 2025

Hi Rubina,

Thanks for leaving ProofreadingPal a five-star review! ProofreadingPal offers a 100% satisfaction guarantee, and we are grateful for every opportunity to help customers like you.
We look forward to continuing to work with you and providing consistent quality in the years to come!

Thanks,
Alicia and the ProofreadingPal team