ProofreadingPal Avis 2 273

Réponse de ProofreadingPal

17 avr. 2024

Hi Ni-Bin,

Thank you for your repeat business! We're pleased to hear that you've been consistently happy with our proofreading and editing services in the 3 years you've been a ProofreadingPal customer. We look forward to working with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Réponse de ProofreadingPal

26 avr. 2024

Dear Elle Fig,

My name is Brian Kaldenberg. I am the owner of ProofreadingPal.

Many of the complaints and requests you have made to our customer service department since receiving your edited dissertation have bordered on the line of academic dishonesty. You are aspiring to get your PsyD and should know better than to make requests that many would see as academically dishonest.

Furthermore, the harassing nature of your emails and lack of professionalism shown to our customer service representatives have been disappointing. This type of behavior would be frowned upon by those in the neuropsychology field. Your threats reflect poorly on both the California Psychological Association and Alliant International University.

1. We explained the scope of our service to you on March 30 and quoted you over the phone for a 5-day turnaround. Every communication from that point onward, including an email quote followed by an invoice, included a 5-day turnaround from receipt of payment. You paid your invoice at 2:25 p.m. on 4/1/24, and we started work immediately thereafter. We completed and returned your dissertation to you in slightly less than 4 days, at 1:46 p.m. on 4/5/24, an entire day before our quoted 5-day deadline.

2. We explained in detail over the phone, via our email quote, and via our invoice that our service includes the following: “The editor will proofread your dissertation for spelling, grammar, punctuation, and capitalization errors. The editor will edit your dissertation for sentence structure, clarity, and consistency of APA style and your university-specific formatting guidelines. Finally, the editor will make helpful comments and suggestions.” We have you on record agreeing that this is exactly the type of service you were looking for. At no point did we ever agree that you would receive your dissertation back without any further work required on your end.

3. Your proofreader made thousands of edits to fix formatting errors, correct sentence structure errors, and turn sentence fragments into complete sentences. At no point did we claim we would function as a content writer for your dissertation; at no point did we claim we would check the factual accuracy of your content; at no point did we claim we would expand upon your incomplete ideas to add context. These are the types of things you have complained to customer service that you did not receive. These sorts of requests would require outside research and subject matter expertise, which is beyond the scope of our service, and would certainly cross the line into academic dishonesty.

4. Your proofreader made 3,619 insertions, 3,730 deletions, 11 moves, 2,225 formatting changes, and 208 comments. This comes to a total of 9,793 revisions. This, in turn, comes out to 1 edit every 2.65 words. The proofreader provided multiple days’ worth of valuable work, correcting thousands of errors in your document.

5. We did format your dissertation, from front to end, in accordance with Alliant International University’s dissertation style guide as well as in accordance with APA 7 style. We completed an internal investigation and did not find two different fonts in your abstract. We asked you to provide specific examples of your claims, and you’ve yet to provide us with even a single piece of evidence to support the claims in your review.

6. We have promptly responded to all of your phone calls and emails.

We offer a 100% satisfaction guarantee, which is explained in detail on our website. We would be happy to continue to investigate any further claims or requests you may have as long as you are able to provide specific examples to support your claims and as long as your requests are within the scope of our service and are not academically dishonest in nature.

Regards,
Brian Kaldenberg
ProofreadingPal

Réponse de ProofreadingPal

17 avr. 2024

Hi Arthur,

Thank you for your business! We appreciate you taking the time to leave us this constructive feedback. We’re sorry to hear that you felt that the proofreader did not fully address the grammar issues in your document. We take these matters very seriously at ProofreadingPal.

We reached out to you via email to ask for examples of lingering grammar issues in your document. You indicated that past tense should have been used in one section of the document because the actions described had already been completed. After reviewing the document, we did not find any grammar errors caused by tense discrepancies in this section. Because the proofreader did not participate in the research, it can be difficult for them to know what actions have already been taken and what actions are currently in progress or need to be taken in the future. In cases where this is unclear, the proofreaders typically maintain the tense the customer used to avoid introducing errors based on an inaccurate assumption.

We want to assure you of the high-quality editing the proofreader has applied to your document. The editor made 529 insertions, 572 deletions, 36 formatting changes, 2 moves, and 41 comments. This comes to a total of 1,180 revisions. This, in turn, comes out to 1 edit every 17.3 words. It appears as though your document has been substantially edited for grammar and overall flow/content. Your document has been dramatically improved from its original state, and the proofreader has done a thorough job fixing hundreds of errors.

Had you contacted us following the order, we would have been happy to review the document or just chapter three further regarding the issue of future tense. We encourage customers to reach out to us right away with any questions or concerns regarding our proofreading or any errors found in the document.

Please let us know if you have any further questions or concerns. We look forward to working with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Réponse de ProofreadingPal

3 avr. 2024

Hi Elwood,

Thank you for your repeat business and for taking the time to leave this kind review! We are grateful for every opportunity to help customers like you improve their writing while retaining their unique voice and intended meaning. We look forward to working with you again soon!

Thanks,
Abby and the ProofreadingPal team

Réponse de ProofreadingPal

20 mars 2024

Hi AJ,

Thank you for choosing ProofreadingPal! We're happy to hear you had a positive experience with our professional proofreading and editing service. We offer fast turnarounds 24 hours a day, so two of our detail-oriented proofreaders will always be available to proofread and edit your writing. We look forward to working with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Réponse de ProofreadingPal

20 mars 2024

Hi Jay,

Thank you for trusting ProofreadingPal with your book! We are grateful for every opportunity to help customers like you improve their writing while retaining their unique voice and intended meaning. We look forward to working with you again soon!

Thanks,
Abby and the ProofreadingPal team

Réponse de ProofreadingPal

13 mars 2024

Hi Martin,

Thank you for your recent order and for taking the time to leave ProofreadingPal a 1-star review. We were sorry to hear that you felt the proofreaders' changes were unsubstantial. We take these matters very seriously at ProofreadingPal.

First, we want to assure you that two highly skilled, native English-speaking proofreaders proofread and edited your document. The first proofreader made more edits than the second proofreader, but this is to be expected because the first proofreader corrects the majority of errors before the second proofreader receives the document.

Prior to you leaving this review, we reached out via email to explain our process for editing PDFs and ensure you were viewing the edits using the correct software. An explanation of how we edit PDFs and how to correctly view the edits is also included on the FAQ page on our website.

When a document is in PDF, we use Adobe Reader’s editing tools to simulate Track Changes and also write out each revision in the pop-up note associated with each correction. We also include comments using the comment function. PDFs are essentially images of document pages and cannot be edited directly. The expectation is that the author will use our marked-up PDF as a reference when making edits to their master copy of the document in the software used to create the document.

For Microsoft Word documents, we return two versions of your completed document to you. The first, marked “showing markup,” is a complete record of every change we made to your document using the track changes feature. The second, marked “all changes accepted,” is a clean version for your convenience, with those changes implemented and only comments remaining.

We want to assure you of the high-quality editing the proofreaders have applied to your document. The editors made 101 edits, with many of these being to entire phrases or sentences. It appears as though your document has been substantially edited for grammar and overall flow/content. Your document has been dramatically improved from its original state, and the proofreaders have done a thorough job fixing numerous errors.

We look forward to hearing from you. Please let us know if you have any further questions or concerns. We appreciate your business!

Thanks,
Shay and the ProofreadingPal team

Réponse de ProofreadingPal

6 mars 2024

Hi Abusalem,

Thanks for returning to ProofreadingPal! We're happy to hear you had a positive experience with ProofreadingPal's professional proofreading and editing service. We are grateful for every opportunity to help customers like you improve their writing and succeed academically and professionally. We look forward to working with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Réponse de ProofreadingPal

21 févr. 2024

Hi Maria,

Thanks for leaving ProofreadingPal a five-star review! We are grateful for every opportunity to help customers like you improve their writing while retaining their unique voice and intended meaning. All our proofreaders are native English speakers, and they have all passed a test to work for us. Many have either a master’s or PhD in English. We look forward to the chance to work with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Réponse de ProofreadingPal

21 févr. 2024

Hi Ignatius,

Thank you for your recent order and for taking the time to leave ProofreadingPal a 1-star review. We were sorry to hear that you felt the recommended edits changed your meaning or created long sentences. We take these matters very seriously at ProofreadingPal.

We reached out via email to ask for examples of spelling or grammar errors that were left in or introduced into the document by the proofreader; however, we have not heard back from you.

Our proofreaders always do their best to retain your document’s intended meaning. However, as the author, you are the subject matter expert, while our proofreaders are outside observers. We encourage proofreaders to leave comments and suggestions when they are unsure of your intended meaning or when they want to recommend changes they do not feel they have the full authority to implement themselves. Unfortunately, as outsiders, they may occasionally interpret a sentence or paragraph differently than you intended while writing it. You are welcome to adopt or ignore comments, suggestions, and edits as you see fit. We encourage you to disregard an edit that does not align with your intended meaning. Because we use the track changes feature of Microsoft Word, you can accept or reject individual edits. Additionally, the editing aspect of our work tends to be highly subjective. A reader may find a sentence reads best one way while another may prefer a different wording.

We want to assure you of the high-quality editing the proofreader has applied to your document. The editor made 940 insertions, 932 deletions, 19 formatting changes, and 45 comments. This comes to a total of 1,936 revisions. This, in turn, comes out to 1 edit every 4.6 words. It appears as though your document has been substantially edited for grammar and overall flow/content. Your document has been dramatically improved from its original state, and the proofreader has done a thorough job fixing numerous errors. We emailed you a PDF version of the “showing markup” version of your text, which is a record of every change made to your document.

We look forward to hearing from you. Please let us know if you have any further questions or concerns. We appreciate your business!

Thanks,
Abby and the ProofreadingPal team

Réponse de ProofreadingPal

Actualisé le 21 févr. 2024

Hi Ali,

Thank you for your recent order and for taking the time to leave ProofreadingPal a 3-star review. We were sorry to hear that you were unsatisfied with our service. We take these matters very seriously at ProofreadingPal.

Because we offer a combined proofreading and editing service, we are unable to provide a singular “final” version of any given document. Part of the editing process is the proofreaders leaving helpful comments and suggestions. Comments are often left when the proofreaders want to point out a change they have made or if they want to suggest a change they feel they do not have the full authority to make and, therefore, want to leave it up to you. As the author, you have a more complete understanding of the subject matter than the proofreaders, so we always encourage customers to review the edited document and finalize the document themselves.

Additionally, the proofreader noticed that your document generally reads coherent and grammatically correct, but oftentimes, there are transitional phrases missing a subject or object. Because of this, the proofreader left several comments asking things like "Who or what did this?" and "Explore and discover what?" to indicate places where you needed to complete a thought.

We want to assure you of the high-quality editing the proofreader has applied to your document. The editor made 485 insertions, 520 deletions, 35 formatting changes, and 68 comments. This comes to a total of 1,108 revisions. This, in turn, comes out to 1 edit every 5.48 words. It appears as though your document has been substantially edited for grammar and overall flow/content. Your document has been dramatically improved from its original state, and the proofreader has done a thorough job fixing hundreds of errors. We emailed you a PDF version of the “showing markup” version of your text, which is a record of every change made to your document.

We also emailed you a tutorial for deleting comments and accepting tracked changes. We recommend working with the “all changes accepted” version, reviewing the comments, and making any final changes the proofreaders have recommended. You can then delete the comments.

Please let us know if you have any further questions or concerns. We appreciate your business!

Thanks,
Abby and the ProofreadingPal team

Réponse de ProofreadingPal

21 févr. 2024

Hi Rachel,

Thank you for your repeat business! ProofreadingPal offers fast turnarounds 24 hours a day, so our detail-oriented proofreaders will always be available to proofread and edit your writing. We look forward to working with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Réponse de ProofreadingPal

21 févr. 2024

Hi Daniel,

Thank you for choosing ProofreadingPal and leaving a kind review! We are grateful for every opportunity to help customers like you improve their writing while retaining their unique voice and intended meaning. We appreciate your consistent business over the past 2 months!

Thanks,
Abby and the ProofreadingPal team

Réponse de ProofreadingPal

21 févr. 2024

Hi William,

Thank you for your repeat business! We are happy to hear that you have been satisfied with our proofreading and editing of your documents over the past few years. We look forward to working with you again soon!

Thanks,
Abby and the ProofreadingPal team

Réponse de ProofreadingPal

21 févr. 2024

Hi Jack,

Thank you for trusting ProofreadingPal with your essays! We're happy to hear that you plan to continue using our proofreading and editing service. We are grateful for every opportunity to help customers like you improve their writing and succeed academically and professionally. We look forward to continuing to work with you and providing consistent quality in the years to come!

Thanks,
Abby and the ProofreadingPal team

Réponse de ProofreadingPal

21 févr. 2024

Hi Claire,

Thanks for returning to ProofreadingPal! We're pleased to hear that you've been consistently happy with our proofreading and editing services in the 3 years you've been a ProofreadingPal customer. We look forward to continuing to work with you in the years to come!

Thanks,
Abby and the ProofreadingPal team

Réponse de ProofreadingPal

24 janv. 2024

Hi Valerie,

Thanks for returning to ProofreadingPal! We're happy to hear that you plan to continue using our proofreading and editing service.
Throughout our 12 years of proofreading and editing, we’ve found that our customers consistently appreciate the proofreaders’ helpful comments and suggestions. We look forward to working with you again soon!

Thanks,
Abby and the ProofreadingPal team

Réponse de ProofreadingPal

17 janv. 2024

Hi Ramaning,

Thank you for choosing ProofreadingPal! We're happy to hear you had a positive experience with our professional proofreading and editing service. Because of our variety of proofreading and turnaround options, there is truly something for everyone.
Thank you for trusting ProofreadingPal with your case report!

Thanks,
Abby and the ProofreadingPal team

Réponse de ProofreadingPal

17 janv. 2024

Hi Oluwagbemiga,

Thank you for your recent order and for leaving ProofreadingPal a 3-star review. We were sorry to hear that you felt the two professional proofreaders did not provide an expert opinion and critical comments to strengthen the manuscript. We take these matters very seriously at ProofreadingPal.

We reached out via email to ask for examples of spelling or grammar errors that were left in or introduced into the document by the proofreaders; however, we have not heard back from you.

While many of our proofreaders have a PhD in English, this does not mean we guarantee that they are experts in COVID-19’s effects on social workers supporting older adults with dementia. We do not offer nor advertise that our proofreaders are experts in the subject matter of the documents they proofread. This is outside the scope of our service.

We offer proofreading and editing as a combined service and are not an essay writing service. Our proofreaders proofread your document for spelling, grammar, punctuation, and capitalization errors. Next, they edited for sentence structure, clarity, and consistency of APA style. Finally, they made helpful comments and suggestions.

We want to assure you of the high-quality editing the proofreaders have applied to your document. The editors made 480 insertions, 493 deletions, 164 formatting changes, and 70 comments. This comes to a total of 1,179 revisions. This, in turn, comes out to 1 edit every 4.81 words. It appears as though your document has been substantially edited for grammar and overall flow/content. Your document has been dramatically improved from its original state, and the two proofreaders have done a thorough job fixing hundreds of errors. We emailed you a PDF visual of the “showing markup” version of your text, which is a record of every change made to your document.

We look forward to hearing from you. Please let us know if you have any further questions or concerns. We appreciate your business!

Thanks,
Abby and the ProofreadingPal team

Réponse de ProofreadingPal

17 janv. 2024

Hi Anwar,

Thank you for your recent order and for taking the time to leave ProofreadingPal a 3-star review. We were sorry to hear that you felt not much improvement was made to the article. We take these matters very seriously at ProofreadingPal.

We reached out via email twice to ask for examples of where grammar or spelling errors were left in or introduced into the document by the proofreader. However, we have not heard back from you.

We want to assure you of the high-quality editing the proofreader has applied to your document. The editors made 361 insertions, 383 deletions, 11 formatting changes, and 71 comments. This comes to a total of 826 revisions. This, in turn, comes out to 1 edit every 8.13 words. It appears as though your document has been substantially edited for grammar and overall flow/content. Your document has been dramatically improved from its original state, and the two proofreaders have done a thorough job fixing hundreds of errors. We email you a PDF visual of the “showing markup” version of your text, which is a record of every change made to your document.

We look forward to hearing from you. Please let us know if you have any further questions or concerns. We appreciate your business!

Thanks,
Abby and the ProofreadingPal team