Propalt Avis 30

Grant has been incredibly helpful throughout out Propalt experience. Helping us with both setting set up the system and providing helpful recommendation on how to get the most out of the software.

Grant is so patient and so helpful. Thank you so much for your help. Looking forward to the system becoming a little simpler to operate!

Grant has been our point of contact since onboarding and has been polite, efficient and friendly. The system is great and seems very informative. We are early on in the process but so far so good!

Great experience so far with Grant and the team. I'm early on in the process but the data seems accurate and I've got first marketing campaigns going out. This seems different to Propalts competitors and its a refreshing change.

Grant was amazing when helping us with both the onboarding and the drafting of the letter for our campaign.We would highly recommend both him and Propalt.

Grant's amazing!
I joined Propalt a few months ago and as a new estate agent the support Grant has provided has been absolutely brilliant! He knows loads about estate agency and has been advising on which types of letters to send, backed by statistics.

We have been using Propalt for a number of months now, initially for Lettings but now for Sales also. The information available is fantastic and the support from Matt has been great!

Excellent service. Really helpful with helping to navigate the system. Already won two instructions off my campaigns. For me, it's a no brainer to use this software and product. Saving me time and generating instructions in the background.

From start to finish, the team was professional, knowledgeable, and genuinely committed to helping us. They took the time to listen, provided clear and helpful training, and were always quick to respond to any questions we had. The whole process was smooth, efficient, and stress-free — exactly what you want.

We took on a subscription in February after seeing a demo which all looked good. There's a lot of data there, it looked impressive and a great way to contact residential landlords. During an onboarding session an "audience" was created to target professional landlords within our area, i.e. those who rent using a Limited Company.

Before sending any letters, I wanted to check through the data as some of the Limited Companies listed raised red flags. On reviewing the 250 companies within our "audience", we found a significant number of these were not residential landlords, but included freehold management companies, commercial landlords (freehold owners leasing their commercial property back to their business), local authority/housing associations and charity/care/assisting living accommdation. After eliminating these, we were left with a database of 97 landlords.

When I raised the issue with our account manager, he picked at random one of the limited companies listed and proclaimed the properties shown under it as residential. The company he chose was actually one of ours and the properties listed under it are commercial. When I explained this, he admitted that they would not have been able to filter this data out.

I have told Propalt that I believe their data is fundamentally flawed, which obviously they disagree with. It seems they are garnering much of their data via Companies House and I believe are filtering this using the SIC code "68209 Other letting and operating of own or leased real estate". The problem with Companies House is that anyone can create a limited company and they will apply any SIC code which vaguely looks like what they are doing. Therefore the data Propalt is using isn't precise.

Now, in fairness, this could just be an issue for the town we are targetting. We never sent any letters out and have cancelled our subscription, so cannot state that a mailing campaign wouldn't have brought in new business. It's possible a larger territory could have more professional residential landlords to be targetted which would make the software worthwhile.

But, after reviewing the data for us, we were left with grave concerns.

Updated: In response to Propalt rebuttal. No this was not free to us. We paid two months' subscription totalling £600 for a product we found to be lacking. We were explicit in what we were looking for when we signed up and if we weren't shown the correct filters, then that is failure in your onboarding process.

Further update: Thank you for clarifying that your product is not suitable for a town with a population of around 100,000. Your dismissive attitude to my review speaks volumes.