We needed two drywall cover plates very quickly for shipment across the country so they could be installed on a tight schedule. Martin listened to and understood our needs and took the necessary actio... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The application and measurement instructions are very detailed and minimize the risk of making a mistake in the order. Fulfilment was very fast. The item was made and packed with great care. The pan... Voir plus
The salesman was very knowledgeable, there was not surprises during installation. The phone and email follow-up on details was excellent. The installers were on time, did the job in 3 hours, everyth... Voir plus
After placing my order, it arrived very quickly and was correctly custom made. It was packaged superbly. I would like to see a button added to the product page that specifically says "custom order?... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
We are committed to excellent customer service and quality products and are looking forward to quoting your next project. Come talk to us - let us know what you need.
Coordonnées de contact
P. O. Box 1340, 98258, Lake Stevens, Etats-Unis
- 702.456.3340
- info@proproductssales.com
- proproductssales.com
4,9
Excellent
166 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Outstanding above and beyond service
Outstanding above and beyond service. Had a special item with unconventional circumstances arise. Pro Products stayed on top of every detail of our order behind the scenes and at every stage, keeping us updated all the way through to a complicated delivery condition. Old school service culture.
4 avril 2019
Avis spontané
Réponse de Pro Products Sales
Thank you Carl. Best wishes. Call me when you need anything.
Access panel
I needed a second access panel for a new tub. The recommended handyman charged me $200 for the first, required to meet code. I ordered the second from ProProducts for $60 and installed it myself. Looks just as good!
14 mars 2019
Avis spontané
Réponse de Pro Products Sales
Awesome! Glad you got it done.
Réponse de Pro Products Sales
Hello Tom, first and foremost thank you for the review. Any review with less than a 5-star rating we always like to follow up and see where we failed. I see that you ordered a custom item that was specially created for you. I can see that you placed your order on 11/22/2018 after 8pm local time. We started processing your order on Friday 11/23/2018. Your was manufactured and ship on Monday, 11/26/2018, which is almost unheard of when it comes to custom-made items to have such a short lead time. Your item was delivered on 11/29/2018. Again, we hope that we can earn your business in the future. Please do let us know where we could have done better. Thank you.
Great all around!
Great customer service! Prompt shipping! Quality products at a great price! What more can I say? Great all around!
3 décembre 2018
Avis spontané
Worked with Martin
Worked with Martin, processed our orders quickly and his follow up was excellent and always kept me up to date on all the shipping. Great job.
16 novembre 2018
Avis spontané
It took 11 days for my order to arrive
It took 11 days for my order to arrive. Credit card was billed the day after I placed the order.
27 septembre 2018
Avis spontané
Réponse de Pro Products Sales
Hello Thomas Allie. Thank you for your feedback. The product you ordered is imported and was unfortunately not in stock at the time. We did send it out as soon as it arrived, factory direct. We are sorry for any inconvenience this may have caused you.
Martin at Pro Products was informative…
Martin at Pro Products was informative and very patient with all of our questions. He was clear about all details and arranged a good shipping option for us.
The floor access doors that we ordered were very well made and work well. Each one was a little different and they all came matching their drawings. Pro Product Sales paid close attention to all the details and we are very happy with the products.
15 septembre 2018
Avis spontané
Pro Products does a great job and is…
Pro Products does a great job and is very reliable.
27 août 2018
Avis spontané
great service!
20 août 2018
Avis spontané
Very satisfied with the product and the…
Very satisfied with the product and the prompt delivery. I recommend without hesitation.
8 août 2018
Avis spontané
I enjoy working with Martin Lerch
I enjoy working with Martin Lerch. He always answers my emails/inquiries almost immediately to ensure my products ship ASAP.
30 juillet 2018
Avis spontané
Good service - very high shipping fee
Product packaged well and arrived promptly. I got several emails updating the status, including that the product arrived. My only gripe is the outrageously high shipping fee - $27.50 for ground shipment of a $29.95 product.
31 mai 2018
Avis spontané
Réponse de Pro Products Sales
Hello Todd Perry,
Thank you very much for the time to post your feedback. I completely agree with you, shipping has become rather expensive. As a matter of fact, the $27.50 didn't even cover the actual shipping rate, even with our UPS discount applied. I will email you a screenshot of the actual UPS rate (which was for this package $34.98). These are large items and need to ship well protected. I agree that the 31x31x4 box is somewhat overkill. Nevertheless, this is the UPS sanctioned and approved box. Again, my apologies about the shipping sticker shock. We wish that this was something we could do about, but technically we already paid $7.48 to ship this item to you, which is literally all the profit we had in this. Again, sorry about that and hope that this item will finish off your project nicely.
Best wishes,
Martin
Pro Products make the extra effort to earn customer loyalty!!
We have a specialized services company in Honolulu Hawaii and greatly appreciate the Professional and efficient help and great products from Pro Products. Their pricing and product line are excellent, but the service is even better. Thanks Martin and Associates. Devon T. James HI-TEMP-TECH, LLC.
19 mai 2018
Avis spontané
very good experience with them
11 mai 2018
Avis spontané
An excellent service across the seas...
Martin provided and excellent service looking for ways to help me achieve my goals. Always accessible to respond and follow-up on all my inquiries with a highly professional "win-win" approach.
8 mai 2018
Avis spontané
Good service
I received the product quickly and it was exactly what I needed. Yay!
7 mai 2018
Avis spontané
I would definitely recommend this…
I would definitely recommend this company, mostly for the outstanding customer service I received....was kept informed on order from beginning to end...very satisfied and will use again
18 avril 2018
Avis spontané
Quick shipping.
18 avril 2018
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.