This company is horrible. They never answer the phone. They have been out of business since 2024 call the consumer affairs of Florida. Don’t use protect my car.
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L'entreprise a répondu
À propos de l'entreprise
- Agence d'assurance
- aussi dans
- Assurance auto
- Atelier de réparation automobile
- Conseiller financier
- Garage automobile
Écrit par l'entreprise
Protect My Car is a vehicle service contract provider that has multiple coverage plans to help meet your needs and budget. The company offers three vehicle service contracts: The Supreme Plan being their ultimate plan for lower mileage vehicles. The Select Plan is their robust coverage plan for vehicles with average mileage. The Driveline Plan which offers a solid foundation of coverage for higher mileage vehicles. Once you become a Protect My Car customer, you work directly with the company for customer service, claims administration and contract financing. You don’t have to work with a middleman or seek third-party approval. All Protect My Car has plans provide best-in-class claims and customer support, 24/7 roadside assistance, free oil changes and tire rotations and their exclusive PMC Rewards Plan, providing daily deals, giveaways, coupons, and thousands of ways to save money every day. Coverage plans are available on the company’s website or by contacting a Protect My Car advisor. The process begins with a free quote. The company has an average down payment of $99, which is low compared with other car warranty companies. The daily cost for a Protect My Car plan is about the cost of a fancy cup of coffee. Deductibles are $100 for Supreme and $200 for Select and Driveline coverage plans. Protect My Car has a 30-day money-back guarantee. This is standard among extended auto warranty companies and lets you cancel your plan in the first 30 days. This is helpful in case you decide that a car warranty isn’t right for you. Because Protect My Car is a direct provider, it can work directly with you to come up with a payment plan.
Coordonnées de contact
570 Carillon Parkway, Suite 300, 33716, St. Petersburg, Etats-Unis
- 800-253-2850
- customerservice@protectmycar.com
- protectmycar.com
3,7
Moyen
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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PMC is great
PMC is great! They are quick to approve repairs, within hours, not days.
The repair shop is very happy because they were paid immediately. Didn't have to wait weeks, like they do with some companies.
Overall I am very pleased and grateful to my insurance company for telling me about PMC.
4 janvier 2023
Réponse de Protect My Car
Thank you very much for your comments and nice thoughts. We do stand behind every customer and contract and go out of our way to not only save our customers money in repair costs, but also make the break down easier to handle so we can get you back on the road and back to your life. Thank you again for your comments.
Great they do what they said they would…
Great they do what they said they would do and I like that they do a follow up on the work that is been done on your car. Great company to be with
30 décembre 2022
Réponse de Protect My Car
We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind. Please let us know if you have any questions or if there is any way we can help.
Fast complete
6 janvier 2023
Réponse de Protect My Car
Thank you very much for your comments and nice thoughts. We do stand behind every customer and contract and go out of our way to not only save our customers money in repair costs, but also make the break down easier to handle so we can get you back on the road and back to your life. Thank you again for your comments.
No hassle in/out service.
6 janvier 2023
Réponse de Protect My Car
Thank you very much for your comments and nice thoughts. We do stand behind every customer and contract and go out of our way to not only save our customers money in repair costs, but also make the break down easier to handle so we can get you back on the road and back to your life. Thank you again for your comments.
Réponse de Protect My Car
Thank you for your comments. It does make a difference, doesn't it? Having a knowledgeable and professional company who really cares about your situation and gives you the help you need really gives our customers good peace of mind. Thank you for sharing your experience. We are here to help any time you need us.
Same Day Service
Protect My Car, you guys are the best.
My car went into the shop and after the shop called a rep was on scene the same day!! My car was repaired without incident and the shop was paid immediately.
Keep up the good work.
6 janvier 2023
Réponse de Protect My Car
Thank you very much for your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed, and we stand ready to do so again when the need arises. As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
When my starter went I called customer…
When my starter went I called customer service as instructed in the pamphlet,they were friendly, courteous and very informative,however being transferred to roadside service was difficult and after being disconnected 3 times I had to call roadside service directly. Mechanic found company very easy to work with, my claim was approved quickly,and I had my car back in good time.
5 janvier 2023
Réponse de Protect My Car
Thank you for bringing this to our attention. We apologize for any delay that you experienced. We are delighted to have been able to help you with the repair of your vehicle. If you have any other questions or concerns, please call Loyalty at (435) 513-3145 so we can provide further assistance, as needed.
Protect My Car don't cover oil filters replacement the complete…
Protect My Car don't cover the complete oil service maintenance cause the oil filter replacement wasn't covered anymore by Protect My Car and that doesn't have any common sense for a oil service maintenance.
5 janvier 2023
Réponse de Protect My Car
We want to speak with you regarding your review to answer any questions or concerns. One of our specialists reached out but was unable to contact you. Please call Loyalty at (435) 513-3145, so we can provide further assistance as needed.
So I am a new member of PMC and so far…
So I am a new member of PMC and so far I love it…I got my oil changed the first week I was able to and they covered the cost!! $125!!
8 décembre 2022
Avis spontané
Réponse de Protect My Car
Thank you for sharing your experience. We are happy to have helped you with your oil change, and we look forward to assisting you in the future. By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you refer someone who purchases a policy, we thank you by sending you a Visa gift card. Thank you for your comments. We appreciate them very much.
I could not get ahold of protect my car…
I could not get ahold of protect my car and neither could the shop within a reasonable time frame to have protect my car approved the repairs i was forced to rent a car because my car was not able to drive and since i could not drive my only car i had to rent a car and protect my car refused to approve the rental car I was forced to rent because of the approved repairs protect my car approved that car rental a lone was cost me 810.00 because protect my car was not easy to get ahold of what good is it to have car rental on this police if your car cant move but not quality for car rental. I regret getting this policy.
19 décembre 2022
Réponse de Protect My Car
We apologize for any inconvenience. During your policy purchase, the claims process was addressed in the Recap and outlined in your policy booklet along with the rental car benefits. We are delighted to have been able to help you with the repair of your vehicle. If you have any other questions or concerns, please call Loyalty at (435) 513-3145 so we can provide further assistance, as needed.
Great service
3 janvier 2023
Réponse de Protect My Car
Thank you for your review. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. Please let us know if you have any questions or if there is anything we can do for you.
Great service and quick refunds!
6 janvier 2023
Réponse de Protect My Car
Thank you for the Five Stars. We do appreciate your choosing Protect My Car and we know you'll save a ton of money with the benefits provided by your coverage. Thanks again for those great comments. We do work hard to make sure your experience with Protect My Car is a positive one.
I've used pmc n the past with no issues…
I've used pmc n the past with no issues but this particular time they left me hanging. They explained y but I'm not paying 4 explanations I'm paying 4 piece of mind and protection.
My differential blew on my 2017 buick lacrosse premium and they didn't cover it saying it wasn't a mechanical default.
How am I supposed to know my differential is leaking oil????
My car is well maintained and they know it because they requested my records from the dealership!
Now I'm down over $3800....I didn't drop them because this is the 1st time they let me down but I'm truly disappointed that they didn't even offer 2 help @ all smh.
A warranty is 4 when things go wrong & u guys let me down now I'm looking @ u with the side eye 😒. I recommend all my friends to this company & now I'm regretting doing so!!!
13 décembre 2022
Avis spontané
Réponse de Protect My Car
We regret that you felt a 2-star rating was necessary because we make every effort to assist customers with repairs to their vehicles, so there are seldom any issues with approving claims. Protect My Car terms of coverage require that our customers maintain and service their vehicles in accordance with their vehicle manufacturer's guidelines. It is very important to maintain all the services needed to keep your vehicle in proper working order. One of our specialists reached out but was unable to contact you, regarding your review. Please call our Loyalty department at (435) 513-3145, for a review of your Policy. Thank you for being a Protect My Car Valued Customer.
I really like the gift cards
I really like the gift cards. Sometimes it is difficult to navigate the benefits, but well worth it.
5 janvier 2023
Avis spontané
Réponse de Protect My Car
Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, oil Changes, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind. Best of all, when you do have a problem, it’s nice to know that with one phone call you can get towed in, activate rental car benefits, and get fast, efficient claims service. That’s what we call good peace of mind. Thank you so very much for your comments.
Maintenance Reimbursement
Being given the opportunity to seek reimbursement for oil changes is a phenomenal gesture. A lot of maintenance has to be done, in order for your car to run. To get a couple of those things paid for makes the payments worth it.
3 janvier 2023
Réponse de Protect My Car
Thank you very much for your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed, and we stand ready to do so again when the need arises. As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Great customer service personnel
Customer service Molina Frazier was very kind and helpful with my problem submitting a oil change
reimbursement request.
2 janvier 2023
Réponse de Protect My Car
Thank you for sharing your experience. We have shared those comments with Molita to let her know how much her efforts are helping our policyholders when they need that help. We look forward to assisting you in the future. By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you refer someone who purchases a policy, we thank you by sending you a Visa gift card. Thank you for your comments. We appreciate them very much.
Reimbursement on tire rotation and oil change.
Recently got my car’s tire rotation and oil change with the reimbursement option. I wasn’t too sure how it worked but customer service told me that the digital card was my reimbursement and I could use it online within 30 days although the email says it has to be used within 7, and that it can be used multiple times until the balance is $0. That helped a lot to know that for future references.
3 janvier 2023
Réponse de Protect My Car
Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with oil change, and we stand ready to do so again when the need arises. As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
It was a easy direct conversation.
3 janvier 2023
Réponse de Protect My Car
Thank you very much for your kind comments. We make it our mission to provide excellent service and needed help to all policyholders. We are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help.
Opportunity to save money on gift cards…
Opportunity to save money on gift cards for the store you would shop at anyway, that comes with car protection.I pay only half price on all major repairs ( that doesn't include regular service or maintenance though).
4 janvier 2023
Avis spontané
Réponse de Protect My Car
Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, oil Changes, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind. Best of all, when you do have a problem, it’s nice to know that with one phone call you can get towed in, activate rental car benefits, and get fast, efficient claims service. That’s what we call good peace of mind. Thank you so very much for your comments.
I have never been dissatisfied with…protect my car until now.
I have never been dissatisfied with p.m.c. until now. The first customer service reprehensive was not courtesy and I was not happy with how he handled my claim. His name was joseph. It took too long for him to take my call, then he would not stay on the line long enough for the shop manager to talk to him. He said it was not his responsibility to wait for him and to have the shop call him. He hung up on me. I eventually talked to Caleb, with I was happy with. He took my call the second time I called the shop and resolved the situation very well. Basically, I was not happy with joseph, but very pleased with Caleb. The result, I was in the shop longer than I wanted to be, the claim was not taken care of in a timely matter, and it took two days to fix my car when it should have taken one day.
8 décembre 2022
Réponse de Protect My Car
Thank you for bringing this to our attention. We apologize for any delay that you experienced. Regarding your complaint that a Representative hung up on you, our management team would like to review that phone call to address that matter as needed. One of our specialists reached out but was unable to contact you, regarding your review. Please contact Customer Loyalty at (435) 513-3145 so that we can provide further assistance, as needed. Thank you for being a Protect My Car Valued Customer.
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