This company is horrible. They never answer the phone. They have been out of business since 2024 call the consumer affairs of Florida. Don’t use protect my car.
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Received first oil change quickly from jiffy lube, they called confirm me as a customer I was only there 20 min. Also free of charge there were other minor things I need, I was informed, one critical... Voir plus
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L'entreprise a répondu
À propos de l'entreprise
- Agence d'assurance
- aussi dans
- Assurance auto
- Atelier de réparation automobile
- Conseiller financier
- Garage automobile
Écrit par l'entreprise
Protect My Car is a vehicle service contract provider that has multiple coverage plans to help meet your needs and budget. The company offers three vehicle service contracts: The Supreme Plan being their ultimate plan for lower mileage vehicles. The Select Plan is their robust coverage plan for vehicles with average mileage. The Driveline Plan which offers a solid foundation of coverage for higher mileage vehicles. Once you become a Protect My Car customer, you work directly with the company for customer service, claims administration and contract financing. You don’t have to work with a middleman or seek third-party approval. All Protect My Car has plans provide best-in-class claims and customer support, 24/7 roadside assistance, free oil changes and tire rotations and their exclusive PMC Rewards Plan, providing daily deals, giveaways, coupons, and thousands of ways to save money every day. Coverage plans are available on the company’s website or by contacting a Protect My Car advisor. The process begins with a free quote. The company has an average down payment of $99, which is low compared with other car warranty companies. The daily cost for a Protect My Car plan is about the cost of a fancy cup of coffee. Deductibles are $100 for Supreme and $200 for Select and Driveline coverage plans. Protect My Car has a 30-day money-back guarantee. This is standard among extended auto warranty companies and lets you cancel your plan in the first 30 days. This is helpful in case you decide that a car warranty isn’t right for you. Because Protect My Car is a direct provider, it can work directly with you to come up with a payment plan.
Coordonnées de contact
570 Carillon Parkway, Suite 300, 33716, St. Petersburg, Etats-Unis
- 800-253-2850
- customerservice@protectmycar.com
- protectmycar.com
3,7
Moyen
4 k avis
Aucun historique récent de demande d’avis
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N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Protect My Car
Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with oil change, and we stand ready to do so again when the need arises. As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Once I got an answer after calling
Once I got an answer after calling, the response to my request was prompt. The only thing that can be improved on so far is the long wait-time while holding on the phone.
15 février 2023
Réponse de Protect My Car
Thank you for bringing this to our attention. We apologize for any delay that you experienced. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. If you have any questions, please do not hesitate to let us know.
She was very informative and answered…
She was very informative and answered all my questions and made sure I understood.
15 février 2023
Réponse de Protect My Car
Thank you for your review. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. Please let us know if you have any questions or if there is anything we can do for you.
My only issue is that there was a…
My only issue is that there was a problem with the payment system and they wanted me to pay for it and get reimbursed later which I was not prepared to do. Luckily Pep Boys let me get my car and waited for the payment later(whenever your system came back up). Kudos to Pep Boys!!!
12 février 2023
Réponse de Protect My Car
We understand your frustrations and apologize for any inconvenience. An agent attempted to reach out to see if we can provide you with any information and answer questions but was unsuccessful. If you need to make a payment, process your oil change, or upload service documents in the future, you may visit https://portal.protectmycar.com. Please feel free to contact Customer Loyalty at 844-556-4762 for further assistance. Thank you for being a Protect My Car valued customer.
Phone was answered promptly
Phone was answered promptly. Gentleman was very courteous to me. Answered my questions & told me what to do when I reached the dealership.
12 février 2023
Réponse de Protect My Car
Thank you for your comment. That is exactly that we like to hear. In fact, giving our customers overall peace of mind is our number one goal around here. Thank you very much for letting us know we are meeting that goal and thank you for choosing Protect My Car.
Rapid response
12 février 2023
Réponse de Protect My Car
Thank you for the Four Stars. We do appreciate your choosing Protect My Car and we know you'll save a ton of money with the benefits provided by your coverage.
Réponse de Protect My Car
We are happy to have helped you and look forward to being there for you when you need us. Thanks again for your comments.
It was surprising …
It was surprising things went as advised only complaint it takes entirely too long to get someone to answer the call
10 février 2023
Réponse de Protect My Car
Thank you for your comments. We apologize that your wait time was a bit longer than usual. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. If you have any questions, please do not hesitate to let us know.
It was just easy and convenient.
7 février 2023
Réponse de Protect My Car
Thank you for taking the time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair, and we look forward to assisting you in the future when you need help. Please call us anytime you have any questions or if there is anything we can do to help. Thanks again for your comments.
We had a family emergency and had to…
We had a family emergency and had to drive out to California, we needed to get iur oil changed and when we did we had it changed just called car protect and it was taken care of and we were on the road in 30 minutes
30 janvier 2023
Réponse de Protect My Car
Great comments and we thank you for providing them. Good peace of mind is what this coverage is all about. We are very happy to have been able to help you with your vehicles oil change. The best part is, we are here to help you the next time you need us as well. Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.
I got my oil changed with no problem…
I got my oil changed with no problem the person we talked to was a lot of help
1 février 2023
Réponse de Protect My Car
Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with oil change, and we stand ready to do so again when the need arises. As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Sent in receipt for car rental and…
Sent in receipt for car rental and received e-mail response with news that check was in the mail.
Great response.
26 janvier 2023
Réponse de Protect My Car
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help. Thank you again for your very encouraging comments.
Free oil change and knowledge of any…
Free oil change and knowledge of any oil lubricated engine or driveline component failure is covered.
3 février 2023
Réponse de Protect My Car
Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, oil Changes, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind. Best of all, when you do have a problem, it’s nice to know that with one phone call you can get towed in, activate rental car benefits, and get fast, efficient claims service. That’s what we call good peace of mind. Thank you so very much for your comments.
Slow service on approval
They are the slowest on getting approvals on repairs. So far, it has taken over a week and we are stuck out of town with broken down vehicle but they could care less. They have asked us by three different people for oil change records and they gave them but still no answer on approval. It has now been 9 days and still no answer.
7 février 2023
Avis spontané
Réponse de Protect My Car
Thank you for bringing this to our attention. We apologize for any delay that you experienced. We are happy that one of our specialists was able to reach out to you to provide feedback regarding your review. If you have any questions or concerns, please don't hesitate to call our Loyalty department at 844-556-4762.
So far so good
3 février 2023
Réponse de Protect My Car
Thank you for the Five stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. If you have any questions, please do not hesitate to let us know.
The service is good just take a long…
The service is good just take a long time to answer the phone when getting service
2 février 2023
Réponse de Protect My Car
Thank you for your comments. We apologize that your wait time was a bit longer than usual. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. If you have any questions, please do not hesitate to let us know.
How quickly my claim was settled
30 janvier 2023
Réponse de Protect My Car
We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind. Please let us know if you have any questions or if there is any way we can help.
No issues
The service department called Protect my car and they told them what my service was which was just an oil change and that was it. No questions
31 janvier 2023
Réponse de Protect My Car
Thank you for your comments and the five stars. We are very glad to have been there for you with the Oil change. Best of all, we will be there again when you need us.
So far really great
So far really great. I've gotten a free oil change from them and really helps out with the cost.
4 février 2023
Avis spontané
Réponse de Protect My Car
Thank you for your comments. Saving a substantial amount of money is exactly what a good coverage program is supposed to do. We are glad to have you as a valued customer. You'll be saving even more money in the future with this coverage. Thanks again for your comments.
Excellent customer service
Excellent customer service. Protect My Car dealt directly with the dealer and made the process super easy!
27 janvier 2023
Réponse de Protect My Car
Thank you very much for your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed, and we stand ready to do so again when the need arises. As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
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