Excellent service 2nd order placed and received delivery next day no problem. Tried 3 flavours now all delicious like creamy milkshakes.I mix with skimmed milk and some chia seeds (for extra fibre) I... Voir plus
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Lisez les avis des autres
Can’t praise this company enough. There was a problem with delivery and they sent me out another order immediately. A few days later the original order arrived and l contacted them to return it. Th... Voir plus
Absolutely awful Customer Service. I didn’t receive my delivery even though tracking said I had. I was virtually called a liar for saying I hadn’t received. Surprisingly my delivery turned up that ev... Voir plus
I saw this advertised on my socials. Struggling with weight and have a big event coming up. Thought I would give it a try. Order arrived the next date, very well packaged. First shake today and it was... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Empower Women - Protein.com is a Women's Lifestyle Brand.
Coordonnées de contact
6300 Enterprise Park Dr, 37416, Chattanooga, Etats-Unis
- support@protein.com
- protein.com
A répondu à 6 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Tastes wonderful
Tastes wonderful! Not an overpowering strawberry flavor, it's perfect. Doesn't taste like medicine lol.
Not good
It cakes on top of my blender. It tastes like the powder smells. It does not taste good but, if you need it you can endure it. Not enough protein for me. Will not buy again.
Awful customer service
I placed an order for two meal replacement shakes, only one arrived, this had no metal lid on the company are calling me a liar and insisting that I have received both items, I will not leave this matter what an awful company to deal with, even the courier mentioned that the box was battered

Réponse : Protein.com
Appalling customer care and service.
I ordered two of the protein shakes, Raspberry/white chocolate and Pineapple/Coconut. I made an error when ordering and forgot to include the 20% discount code which was offered on the advert on line.
I realised the error about 5ive minutes after processing the order so immediately contacted the customer services advisor, Tracey and asked to amend the order. She advised that once an order is placed it cannot be altered, cancelled or changed in any way as their system will not allow it. I have worked in the customer service field for a number of years and designed and implemented teams and systems for many years. Never have I had this situation before. If the advisor cannot amend an order certainly the manager can. There were various emails going back and forth but she would not relent. She then said that the reason was they dispatched the order the same day for next day delivery and could not alter this order in any way.
I found wording on the terms and conditions to say no order could be cancelled or amended or returned if no longer suitable.
My advice to anyone considering purchasing is BUYER BEWARE this company give the impression that it is take the money and run and has no care or concern for the customer. I will now consider my options.
NB. no parcel as arrived as yet.
I'm writing to express my…
I'm writing to express my disappointment and frustration with my recent order of 4Slim bundles. Upon receiving the raspberry flavor, I was dismayed to find the seal already open and the two tumblers missing from my order. I promptly emailed customer services, and Tracy responded, stating that the products are open from the warehouse and are neither refundable nor exchangeable.
I find this unacceptable, especially given the UK regulations regarding open seals on food products. As a customer, I expect a certain level of quality and safety, particularly with consumable goods. The open seal raises concerns about potential contamination, and I'm worried about the impact on my health.
Furthermore, I've experienced adverse effects from consuming another flavor, the pineapple shake, which caused bloating. Given these issues, I'm requesting a full refund and a replacement order with intact packaging and all items included.
I would appreciate it if you could look into this matter urgently and provide a suitable resolution. I'll be monitoring this publicly to ensure transparency.
Key issues:
- *Damaged Product*: Open seal on the raspberry flavor
- *Missing Items*: Two tumblers not included in the order
- *Health Concerns*: Potential contamination and adverse effects from pineapple flavor
- *Expected Resolution*: Full refund and replacement order with intact packaging and all items included
I'm hoping for a prompt and satisfactory response to resolve this issue."¹
Order no:262965
I’m updating that till this day of the 14/10/2025 the Protein.com refused to refund neither resolve this issue. I have an unused raspberry protein slim shake that I cannot take. Since I used Klarna, thank God they are trying to resolve it. My Instalment payments are on pause.. Do not let the company deny that it’s a different co. I have all un-cooperative emails as evidence of communication and refusal or refund/exchange.
I'm on monjarno and have had severe…
I'm on monjarno and have had severe side effects (diarrhea) for months. That is until I started having these shakes 1 to 2 times a day. It has been a game changer and I have so much energy now. It took a few days but this is the only different thing I'm doing and I couldn't be happier. Just ordered the huge bundle as I never want to be without this now.
I still have not received my shipment
I still have not received my shipment. Very disappointed.
I started using self tanning capsules…
I started using self tanning capsules last month. My skin has a soft color now. It looks like a sun tan but very smooth. I do not need to use other tanning items.
I use the Protein Shaker every day
I use the Protein Shaker every day. It is strong and easy to clean. It mixes my powders quickly and does not leak. I take it to the gym and it helps me stay on track with my protein intake.
Protein Shaker is very useful and fits…
Protein Shaker is very useful and fits well in my gym bag. It is simple to use and cleans easily.
Their Body Fat Burner Night helps me…
Their Body Fat Burner Night helps me sleep well and wake up feeling fresh. I feel less tired and it is easy to take before bed. It works well with my workouts and I have seen some good results.
Great protein shaker bottle
Great protein shaker bottle. No lumps in my drinks anymore. Easy to clean and the lid stays tight. Perfect size for my gym bag. Really good quality.
Slim Meal Replacement shakes are…
Slim Meal Replacement shakes are perfect for busy days. They keep me full for hours and taste like chocolate milkshake. Lost weight without feeling hungry all day.
Shaker mixes my drink quick and the lid…
Shaker mixes my drink quick and the lid never leaks in my bag.
Fast shipping and great customer…
Fast shipping and great customer service. My order came in perfect condition. The website is easy to use. All products work exactly as they say they do.
Slim fits perfectly into my hectic…
Slim fits perfectly into my hectic schedule. Quick, tasty and keeps me from grabbing junk at events.
Sips on the go
Sips on the go, no cooking, no tracking. I'm down 8 Ibs in 6 weeks-so glad I found this.
No more skipping lunch
No more skipping lunch! I feel better throughout the day and have already noticed a difference on the scale.
Between study sessions
Between study sessions, I needed something filling-and fast. This keeps me full and fueled for studying.
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