Proteks Avis 22

I have thought long and hard about this but having been contacted last night via social media by another unhappy customer that had issues the same time as us, it seems that Proteks in Wishaw, continue to ignore the pleas of their customers by slamming the phone down on them and not adhering to their warranty.

We paid £12,500 pounds in August 2021 to Advanced Wall Solutions Ltd., for painting the house walls and roof and also our large garage roof. Well, it hadn’t even been a year when the garage roof was showing the paint to be coming off along the ridge. We also noticed the paint underneath shows through in areas when the sun shines on the tiles. Our neighbours even mentioned that the paint was showing to be coming off on their side too.

The 10-year warrant states that ‘The Proteks coating will not chip, flake or peel for the period of not less than 10 years. In the event of failure of the application, Advanced Wall Solutions Ltd, will provide, under the terms of the warranty, the necessary labour and materials to make good any defects’.

Their leaflet that was handed to us stated: 'The first part of the application is to install the prime or slush coat The slush coat is created by the addition of up to 40% PT 15, a modified resin, to the mixture (Dependent on substrate). The first coat also creates a surface with uniform porosity, allowing an even distribution rate when the final coat is applied. When the final coat is applied it will leave a tough durable weatherproof finish designed to be maintenance free for more than 25 years'

We contacted them via telephone and we received a letter of a request for payment of £150 plus VAT before they would come out!! Having paid £12,500 and been issued with a 10-year warranty, it is quite obvious this is a paint/application defect and we told them so. I sent photographs via email – of which they did not respond to - obviously as we refused to send any further monies.

Having written my honest Google review, the Director of the company, threatened to withdraw the 10-year warranty! I kid you not...

We took the route of a small claims court and eventually, Proteks had no alternative but to contact us to resolve the issue. The garage roof was repainted and also the main house roof was repainted, as upon inspection, that needed re-coating too.

I removed my initial review at their request as they were losing business. More fool I !! I later discovered black spray paint all over our garden pots and black drips of paint on our light-coloured garden pavers of which is extremely difficult to remove. Just recently, our neighbours state that the paint is again showing to be coming off the garage roof on their side! We also discovered yesterday that their promise of replacing damaged tiles wasn't carried out. Instead, they were patched up and painted over. (we have photographs to prove) Would I get them back? I don’t think so!!

I really don’t want anyone else shelling out thousands of pounds and having to suffer this ordeal so I will leave it up to you to decide whether you use this company or not.