Psiexams Avis 

Upon taking a practice test for the master electrician exam prep. I have found that many of your practice test questions are incorrect compared to the National Electrical Code. Not one of the the explanations to the questions provide a code reference. I am frustrated and perplexed as to how it is possible that a national proctor for many professional exams has this many incorrect answers to practice test exams. When asking your AI chat bot "Aila" for further explanations it seems to hallucinate and not provide any code reference except to mention that i should file a complaint.

I would like to practice my porchase prep test but I can’t find the code .

Quiet and peaceful location. Wonderful testing experience

I had an absolutely amazing time the guy was phenomenal and quick and very easy to work with

The website is pretty easy to use. My purchase didn’t make sense because the content covered was limited, most topics were locked and was rather expensive if I needed to unlock them all. I wish I got full access even if it was for limited time.

I had the Journeyman electrical test prep package and I got some good info on it but also some of the answers didn’t line up with the question and also I don’t believe some of these questions will be on the exam such as OSHA standards and fire code. A lot of the questions were somewhat repeated and not at the level where you need to look it up

Would have been better to talk to an American that could talk me through all the options and assist ordering what I need for the course. This type of ordering is done when your work day is over, so we need a knowledgeable American available after hours between 4pm and Midnight. I called your line and got someone to take info and would call me back. I needed help when I called, not when PSI has an agent available. Thanks, Chuck

One of the reasons I took the exam at home is so I can talk out loud to myself to help my brain process the question and the proctor said if I did that I would be kicked out of the exam. Ridiculous!

I’m very disappointed because I did not receive it. I called to dispute it and they’re telling me that it’s been redeemed and it hasn’t been when I purchased it. It was never sent to me. There was no code. There was nothing to allow me to take the test on top of it. It showed that it was unavailable for my state.

Very very poor customer service. A lot of back ground noise when talking to customer service, you can hear loud voices and laughing in the back ground. I bought a package from PSI store from my real estate exam, they told me to buy a package cost $99 for nation/state prep plus test, when I opened it I was unable to access prep test, I called customer service they wanted more money, I was told if I had purchased the package for $104 I would have had access to all test. It’s a total rip off. This company is based in South Africa so only person you can talk to is someone from South Africa. No American customer service. Their supervisor’s are never available. The worst customer service and a total rip off!!

Its not what I expected. I thought it would have more reference and question to study.

I would give negative stars if that were possible. I was assured I could take the test I'm supposed to take near my house. This was false, I had to schedule it over an hour away. I was also assured it could be rescheduled if need be, also false. I have a family situation that came up involving an elder family member and I was told I had to provide proof in the form of a certificate as to what the situation was about!? This is an urgent personal family situation! This is unacceptable in every conceivable way

The questions were easy to understand and the instructions were easy to follow.

I went to the Parsippany New Jersey PSI center.Jackie was such a great help today. Alex as well. I went to the site to get a photograph taken for my state license and they had a problem with their payment system. Jackie tried every single thing she could in order to get that resolved. The testing center is very clean and quiet.

It was very easy to purchase the exam and the instructions on how to take it were very clear and worked great.

During my actual exam, it's strictly timed. The individual I sat to made so much noise I couldn't even hear myself think or read the questions before me. This caused me rushing my exam and failing this exam. I was informed next time to come get an individual, well that involves me leaving my seat and losing time. That I couldn't give up it would have cost me to get someone so it was at a double edge sword. I now have to pay more money to take the exam again due to someone else being inconsiderate to other's testing.

zero stars if I could. I opened the file and then it timed out on my browser before I could even do anything. I reached out to customer service, and they told me there was nothing that they could do. I paid to use the material and was not able to use it, so it feels like they just took my money.

Something needs to be done with your instructions and then what happens when a test is terminated; there needs to be a real and thoughtful system for appeal and then restarting the test if that is warranted. People spend a lot of time preparing and getting the right amount of sleep and food, etc., prior to taking a test. A termination should be a last resort. Disgusted with your organization. Proper thought has not been given to this matter.

Bad experience with is program my test was at 4 :30 am and I started one hour early the check in process and I was not able to long in on time for my test