Purelywhitedeluxe Avis 423

Just like other reviewers, I experienced the same exploitative treatment. I ordered one item for $39 and a second item was added for $31 (kit). They added it, I did not. I received 2 separate emails--one for MY order and one for the one they ADDED. Who will stop this illegal semi-phishing scheme by these people? I am reporting them to the Better Business Bureau.

This is a scam, I selected 1 jar and put in my credit card information to purchase. Once the transaction went through I looked at the total and it was 85.00 for 3 jars. I ask you who who purchase 3 jars without trying to the product. I immediately tried to reach someone at this company but the only source of contact was through email. I did get a response the next day stating it was a flash sale and could not be returned. I tried to cancel the order within minutes but you could not. A retailer is required to list the return policy before the point of purchase. Every state has guidelines on this issue. I am currently working on this and will not give up , in my opinion this is unlawful.
Kathleen

On their site this product is a 5 star. Its all a big scam. I have been using this product for over a month and no visible change at all. Their sales tactic is deceitful and false!

I ordered the whitening powder during a so called "flash sale". $29.99
Upon checking out I found another item added to the order, another $29.99 which I did not place. Its now at over $72.00
I immediately contacted customer service. I was told the item had already been placed in the system and could not be changed.
They referred to their no return policy during Flash sales.
There was no satisfaction to be gained. This company is a solid Scam operation.
I was curous to see where else the product was sold. Found it on Amazon for $19.99
BUYER BEWARE.
I think I learned a valuable lesson here. Check TrustPilot before ordering anything online.

I purchased the product and they have a huge post on the page that states they have a 30 day return policy. I contacted them to return the items and they flat out told me they don't have a return policy. Terrible customer service!!! All lies!!

Total scam company. They delivered to the wrong address and front door pictures proved it. Company claimed they delivered to address on record? They were going to escalate to a second level supervisor. But wanted more of my personal information.

Order 2 of the purelywhitedeluxe from TikTok, item said delivered. They delivered to the wrong address, I checked my area and no package. A picture comes and its not my door. I tell the delivery company, they say the will report it to the seller and they will have to take care of it because they cant send the driver back. I contact the seller, they tell me first, I need to contact the delivery company. I am not doing that they told me to contact you. Just give me my money back. They say no refunds. HORRIBLE CUSTOMER SERVICE.

I agree with Gail Bright! Total scam! I wanted to try one jar for $29.99, so picked that option and entered my payment information, when I clicked on Submit Payment, my receipt showed 3 jars for $72.41. I tried to cancel the order and they changed the order to one jar and received it 2 days later. I was expecting to see a credit and still no credit after 7 days. Reached out to them again and I got an automatic response saying this
"Hello Diana, Unfortunately, as stated on our website all items on sale are final sale. As it does appear you have placed this order during our “Flash Sale.” We thank you for your cooperation and understanding." After this email they stopped replying.

This company is a scam operation. I purchased one jar to see if it bothered my gums. when it got to my receipt the total was 91.77 they added 3 jars. I contacted them by email and was told I bought this during a flash sale, therefore no refund or compensation. I paid 71.78 more than the 19.99 that I had planned on. BEWARE of this SCAMMER company. They stole my grocery money.🤬😡🤯👺👹

My order was delivered by UniUni to the wrong address and I don’t know where that is. Worst delivery service ever. I wrote the the company to resend the order or refund my money. They stated that once the order is registered delivered it is not there problem. Do not order through this company!!

I tried to cancel my order 10 minutes after I saw that a product was somehow added to my cart . No one answers the phone and no one gets back to you . After receiving the product yesterday , I tried to return without opening and was tolfd thye don't allpw retirns on a discounted ( on special) and it says so on website. I don't know where it says that as I can't find it b ut in any case oneshould be able to cancel an order made witrhin 10 minutes

I bought the purely white deluxe about a month ago and this product is false advertisement. They swear this product works. I’ve been using it consistently for about a month and a half and I have not seen any results at all. When I ask to get a refund I’m not able too because they said the product was on sale. I paid $59 for it and I’m not able to get at least half my money back. This is false advertisement and for the people who are thinking about buying this product. Don’t! It doesn’t work.

I did agree to the terms of sale which said this product was not returnable. My bad for ordering 3 before trying one. This tooth whitening powder product is useless. It did absolutely nothing. I bought it through Grommet. They have no rating system and keep promoting this scam. Don't waste your money.

When I ordered I did so on the promise of a 30 day guarantee as published on their web site. I tried to read the exact Terms & Conditions for Returns and it didn't allow you access until AFTER you submitted your purchase.
The actual Terms and Conditions for returns says 2 things that they do not publish on their site PRIOR to purchase:
1. It a 12 day return policy, and
2. Sales are final
What utter nonsense. They clearly do a bait and switch. I contacted Customer Service within 10 minute of reading the REAL term & conditions and all they said was all sales are final.
Sadly, I am interested in trying the product but purchased it on the promise that there was a 30 day guarantee...bogus.
I will be posting this warning on every platform I can find, only because I believe this company is not being transparent regarding your purchase.
Causes you to wonder it this speaks volumes about all of their business practices.

I purchased this item on November 7th, 2025. I used it only one time. It gave me the worst mouth thrush ever. I ended up going to the doctor and my doctor put me on medication to treat me for mouth thrush. I contacted the company for a refund. They stated that all sales were final. I would not recommend this Pure White Simply White Teeth Whitening Powder whatsoever as a way to whiten your teeth.

Order # 1355132. Ordered $60 of product from their website. The delivery service (Jitsu) that the company contracted with did not deliver my package to my door which was clearly on the order form, but left it in the common area of my huge apartment complex unsecured. The package was stolen before I could pick it up. I have tracking photo proof that the delivery was left in the common area, rather than to the delivery address (my apartment).

Purely White Deluxe has made this MY PROBLEM, rather than THEIR PROBLEM. They are taking zero responsibility for the mishandling of their shipment to the client. I've had at least 10 email exchanges this week with Customer Service at Purely White Deluxe. They DO NOT CARE. No offer to refund, no offer to resend the order with a reputable delivery service like UPS.

UPDATE 11-05-2025 - Jitsu Delivery Customer Service examined the tracking photo and agreed that the package was mishandled. They contacted Purely White Deluxe to record that my package is considered "undelivered" and to issue me a refund or replacement. I'm waiting for a response from Purely White Deluxe CS, and will update this review afterwards.

UPDATE 11-09-2025 - Because Jitsu contacted Purely White Deluxe, the seller replaced my missing package and it was delivered to my door on Sat 11-8-25. I'm updating my review from 1 Star to 3 Stars (Average).

The Simply White teeth Whitening Powder doesn't work and they won't give me a refund. Now, I have three containers to throw in the trash. Waste of time and money.

Bought the product and followed instructions. No difference. Asked for refund and sent pics as requested. Refund denied as I bought it "on sale".

The refund policy asks for a lot so read the detail on that before you order it. IF you order it.

It's a big NO for me.

The web site is scam. Paid, didn't get any shipment, no refund.
Contacted support, first response was "you should be refunded soon!" after 1,5 months contacted again -> response "no-refund" and now they ignoring me.
Don't know what is going on exactly, but was interested in products.

MY order #1651708 in case someone from purelywhitedeluxe.com management want to resolve this situation.

Be aware guys.