Pure Utilities Avis 

Great company. Best communication!

I spoke to George regarding the water transfer and he did all that was possible even though the issue was from another side he did everything to solve the issue.
He was extremely professional, efficient, polite and very helpful.Excellent customer support!

My experience with most if not all water companies has been nothing short of shocking .
Pure Utilities are the exception to this rule in my view . The CS and sales team are joined up and are great . move all your water and utilities to this firm . I have !

I had excellent service from Pure Utilities and would recommend them. My emails were answered promptly and dealt with efficiently. It was nice to be dealing with a human being rather than either a robot or someone who struggled with the English language in a foreign call centre.

I was helped considerably by the two Customer Service representatives, Misha and Samantha with their exceptional care, efficiency and subsequent action to sort out difficulties with an account. Well done ladies.

From start to finish the process was so simple and I’ve halved my water bills! So pleased

This company keeps harassing us, no matter how many times we contact them to tell them the address on their customer list is not a business. It is the residence of a vulnerable young woman who is a service user at our charity. Despite following their instructions on how to remove the address from the register and asking them to put a note on their files to stop contacting us until this has been done, I received an email confirming the address as a customer the same day. Outrageously bad customer service and harassment of a vulnerable young person. If you are a commercial business, take your business elsewhere immediately.

First class service. We moved from Wave to Pure Utilities in June this year as we were not happy with various aspects of the company. We have had so many problems with utility companies in the past, I was quite wary about moving, as a lot of the time one company is as bad as the other. I can only say that our dealings with George Powell have been excellent and he is my point of contact. His communication skills are so good. You can always get to speak to him and he is so efficient. If he is not available at the particular time you phone, you are passed on to someone else who is always very helpful. I am delighted to find a utility company that is exceptionally good and even happier that you can actually speak to people that are helpful and efficient. This is a rare occurrence these days!

Wonderful customer service!

We received great support to navigate the challenges of seeking financial help for our small charity and Pure Utilities were excellent and very helpful. Thank you!

Turned water off on a Saturday. Tried to phone but it closed till Monday. What kind of company has no way to contact at weekend.. I am a business I need water on. If I could I would change company.

The sales team was amazing, very supportive and responsive.

Shocking customer service department. I have called on five separate occasions and have been assured that I would get a call back each time but this has never happened. We are a charity and I have on numerous times told Pure Utilities that our landlord is liable for the waste and water, not us. Our landlord has also contacted them about this. We are now also getting legal letters. Very stressful and they have no interest in sorting the issue out. Avoid at all costs!

Watson Memorial Bowling Club members recently took over the clubhouse lease from the Local Council. Responsibility for the bowling green area still lay with the Council. Water used to maintain the bowling green was far far more than used by the members in the clubhouse. I contacted Jenny Carthy who calmly explained what forms had to be completed and she took charge of this situation resulting in an excellent conclusion for our bowling club. Our sincere thanks to Jenny for the calmness and very efficient manner in which she dealt with the situation.

The Customer Service Team have been very approachable and dealt with my query in a timely manner. When I requested information it was sent to me almost instantly. The correspondence with Tina was very good.

I would avoid. Cheaper out there and only reason im even leaving a review is after the number of issues I have they asked me too trying to drum up positive reviews.

Unethical Business - Avoid at all costs!

I am the owner of a small business in Scotland, and I have had the misfortune of dealing with Pure Utilities. Let me tell you, they are an absolutely despicable company that you should stay far away from. Last year, out of the blue, I started receiving letters and emails from Pure Utilities, claiming that they were my water and drainage provider and demanding monthly payments for their services. The problem? I had never contacted them or even heard of them before.

Naturally, I contacted my actual water and drainage provider, Everflow, to clarify the situation. They assured me that I was still their valued customer and that this must be an administrative error. Armed with this information, I promptly responded to Pure Utilities, informing them of their mistake and providing evidence of my ongoing partnership with Everflow. I even went so far as to send them a screenshot displaying my account details with Everflow.

However, to my dismay, Pure Utilities continued to harass me relentlessly with their relentless stream of demand letters. I contacted them and like an Idiot I paid the bill for £80 saying that is all I needed to pay. They even had the audacity to send me a bill with a surcharge and interest for not paying the bill on time.

Their actions and lack of professionalism are beyond reprehensible.

Pure Utilities exemplifies the profile of a deceitful and unscrupulous organization. They engage in extortion-like tactics, threatening individuals and businesses with debt collection agencies if they refuse to pay for services that were never provided in the first place. This company tarnishes the reputation of genuine water providers, and it sickens me to witness their unethical behaviour.

I implore you, dear reader, to steer clear of this wretched company. If I had the opportunity to rate them, I would not hesitate to give them a resounding zero out of five. They have proven time and time again that they are not worthy of anyone's trust or patronage.

In response to Pure Utilities' dismissive reply...

I did everything in my power to rectify this situation. I submitted all the necessary information to your customer services section, desperately hoping for a resolution. Yet, you callously ignored every piece of evidence I provided. You turned a blind eye to the fact that I already had a water and drainage provider. You disregarded the truth and to add insult to injury, you continue to bill me for a premises I had already paid you the unsolicited bill for.

It is abundantly clear that your objective is to harass and exploit unsuspecting individuals and businesses, abusing the authority granted to you by the Water Authority. Your relentless pursuit of payment for a service you never rendered is nothing short of despicable. Your feeble attempts to appear reasonable on this public forum only further expose your true nature. I see through your façade of compassion and care, as it is nothing but a hollow act to salvage your tarnished reputation.

Don't be fooled by their empty promises, as I have been. Countless others who have voiced their dissatisfaction with your company have received the same run-of-the-mill responses: "We'll look into this," "We need more information," "This isn't what we want for our customers." Well, let me make it clear: I am not, nor have I ever been, your customer, and I never will be.

Pure Utilities, your actions have caused immeasurable frustration and distress. Your lack of integrity and accountability will not go unnoticed. It is my hope that others heed this warning and spare themselves the torment of dealing with your deceitful practices.
If you need to contact me regarding this please call 07725196950 or you can email enquiries (at) amazingplaces.uk

All the interactions that I have had with this company have been efficient, helpful and friendly

I expected to be kept waiting as is so often the case when you try to contact a service provider.
No waiting here. A prompt response to my call. Samantha , who answered, was pleasant, professional and had my problem sorted in moments. The whole experience lasted less than five minutes.
Why can’t all providers be like this.
Bravo !

Brilliant company , this was all new to me and they really kept me right . Great price and very fast communication

Had some issues initially, as the charity I volunteer for was being invoiced for water and sewage charges that we believed we were exempt from . Once our complaint was escalated, Pure Utilities contacted Scottish water and resolved this for us. Thank you for sorting this