Puritanspride Avis 

Useless and incompetent or dodgy fraudsters... either way, AVOID! Order never delivered. Told me 4 separate times they would issue a refund but never did. Eventually had to waste even more time getting my credit card company to chase them up. Took months to get sorted. Give these useless scammers a wide berth!

I will never buy any more products from this company.There is no any service.

Reposting this here as it seems there is a duplicate Puritan's Pride profile..

I did not do my due diligence on my purchase, made on 14th July, & believed the products were coming from the UK.

Initially, I was sent the wrong product. Their customer service took weeks to eventually agree for an exchange with a "free return"... Except I had to pay upfront and they would refund me the cost. The cost was £25.75.

As it had taken so long, before returning the products, I advised them that I had changed my mind, I needed the product asap and as they wouldn't send me the new products without first receiving the wrong ones back, I wanted a refund and would source them elsewhere. I also made this clear on the accompanying returns note in the parcel.

The products were returned and arrived with them some time in August. A week or so later, I received a shipment notification - they had proceeded with the exchange.

I messaged them advising of the error, they said there was nothing they could do. I asked for the refund of my cost of postage. This took a few weeks of back and forth, once a day, until I eventually received the £25.75.

Then a parcel arrived - they'd sent me the same incorrect product.

I returned the products again, for £25.75, to be refunded.

Some time in October with regular messages from me, I received the cost of the products back.

Then I started to message about the cost of return of the second parcel. I was told it had been sent and may take 30 days to appear. At the 30 day mark, I was told to contact Paypal, they were wiping their hands of the situation.

Paypal had no record of the money being sent and stepped in to send the £25.75 on 4th December.

Mistakes happen but the once-a-day messages, from a different person each time, no one taking responsibility or apologising for the hassle and ultimately for Paypal to have to step in... made it an incredibly difficult experience.

It was a terrible experience lasting almost 5 months which is just ridiculous.

You are hoodwinked into thinking you are buying from a British company with prices in sterling. It turns out that your order comes from the US. I have been waiting nearly two weeks for a simple supplement. It is nonsense to say that their price is below that of Holland and Barrett, even with 20% customs duty. Had I known this, I would never have ordered from this weird company with suspect trading practices. As it is, I have today bought from Holland and Barrett. God knows when my Puritans Pride version will arrive, if ever.
There are plenty of supplement suppliers in the U.K. Do not be duped into buying from this slow and costly arthritic ‘service’.

Puritans Pride sell exactly the same products as Holland and Barrett but a lot lot cheaper. Although they have a UK website with UK prices, they do ship from the US, so bare that in mind, you'll get charges at this end which will be 20% VAT plus an £8 handling fee, but even with that added cost it is still considerably cheaper than buying from H&B or most other UK retailers. The products are good quality, and all my orders to date have been well packed and complete, no problems whatsoever. It does take a week or sometimes 2 for delivery, and you will get a card through the post first from customs clearance to pay the additional cost before it's released, but for the savings made it's worth the wait. Highly recommended.