Purolabs Avis 1 079

The emails helpful emails made my experience great. They seem to be genuinely nice people.

Service was quick and questions answered promptly. Very informative. Will be interesting to see if there is a difference to my skin and hair in the next few weeks. Ever hopeful.

Best service from Purolabs. I recommend 10 out of 10 very sincere and honest staff.

#600744
I have been a repeat customer since 2022. I ordered this last time and the product arrived unsealed. I reached out to customer service and they explained that I had to send photographs of the damaged seal. I understand the need for this but I had pulled the remainder of the seal off to inspect the contents. I am not willing to jeopardise my health if contents are at risk of having been tampered with. I just found the approach from the customer service assistant upsetting. Will cancel all subscriptions and delete account

I got a refund as wasn’t working for me.helpful and understanding.

I had ordered a pack of creatine. The product I ordered arrived in time. The creatine I have been taking is beneficial for me, Iam feeling a quick recovery after exercise. Relief body aching after consuming the creatinine. I would like to recommend the product I ordered to those people who seeking a better creatinine.

A really prompt reply when I had a query about a delivery being late. The delivery soon arrived too, though slightly after the expected date. The customer service was excellent and they followed up to make sure everything was alright.

I have ordered several supplements from the range and the customer service is excellent - communication is prompt and the team are lovely to deal with when you have a query. Highly recommend.

An excellent service provided. Also very helpful when I emailed a question. Thank you.

Excellent product, my energy levels are up much to the delight of my wife.

I Was skeptic agent trying so many but they just admit this vitamins really worked for me. High recommended

I got the products as a gift, I tend to not be very keen on trying gift ones, but I am loving it. My nails are strong, I do feel my hair is getting thicker. I have been taking for 7 weeks, and highly recommend, collagen and biotin

I've been ordering vitamins (multi, D3 & K2) from Purolabs for over a year now.
The capsule arrive in flat plastic bottle so can be posted through letterbox with ease👍
The staff are prompt to respond when I contact them. I find it easy to delay my ongoing subscription if haven't finished the bottle - I like to have this option as I'm not always consistent in taking the capdules. Staff are polite & obliging.
Cost of the vitamins are very reasonable. I like that the capsules are suitable for vegans (am not a vegan) as I think vegan capsules are less harmful.
Good quality, obliging staff & reasonable costs so worth ⭐️⭐️⭐️⭐️⭐️

I am still trying to cancel my subscription and I can see so many others with the same problem which they have claimed has been resolved. It looks like I will have to contact my bank about this. Constant emails and more deliveries which I have not agreed to.
There is enough warnings on here for customers to be warned.

Purolabs dealt with an issue promptly and efficiently. They make you feel like you're a valued customer.

This is the first time I have used this company and the price and delivery service was exceptional

excellent customer service very helpful would recommend anyone to buy from this company ,when Royal Mail lost my delivery i got a replacement very quickly with excellent communication though out the process given 5 stars

They just will not let me cancel my subscription. This has been going on months and every time I think it's sorted I get another message saying my next order is ready. They say it is simple to cancel on the website but it will not let me do it and I have wasted hours of my time.

Having signed up to a subscription the 1st order that arrived was disappointing. The vitamins are not pure but mixed with other vitamins, so for example their calcium pills were watered down with vitamin D which I had already bought, their zinc only 15% zinc!!!! I tried to cancel the subscription as I wanted pure vitamins but you cannot cancel the subscription.

I was for was forced to then email the company via their website to ask how to cancel the subscription.

I received an email saying that they do NOT ALLOW CANCELLING of any subscriptions until the SECOND ORDER has been processed. This I am sure is not legal but more to the point if a customer is not happy with the products why FORCE THEM to have more!!!!

These vitamins are over priced and as per the zinc at 15% lacking in actual product! Watered down rubbish.

I WOULD AVOID BUYING ANYTHING FROM THIS COMPANY AT ALL.

I didn’t receive an order recently so contacted purolabs and got a reply very quickly and a new order sent out which arrived very quickly