Citation ISO Certification  Avis 1 101

Excellent path through from initial consultation through to audit the transition was smooth with a lot of assistance and support along the way

Kathryn James is by far the best consultant in the industry. She was absolutely amazing, extremely professional and unbelievably talented. Citation is extremely lucky to have her. Any company thinking twice about Citation, do not hesitate, you are in the right place.

We had our annual audit for ISO9001 with Citation. The auditor allocated to us was Andrew Thomas.
Talking to Andrew and explaining our business allowed him to give a real understanding and perspective of our actions. He was completely supportive willing helping us and explaining best practice and ways forward for the future which all adds to make the accreditation more manageable. A great auditor and the reason to keep with Citation

Agnes was extremely helpful and knowledgeable, she made the process so easy and explained it perfectly, very happy that I chose this company 5*

Annya Poole has guided our business through the process of certifying in ISO27001 and ISO9001 seamlessly, making what seemed like a daunting process turn into a series of manageable tasks that we can work our way through to certification.

I always feel at ease in audits which is so important. There was alot of support and understanding about the business which was much appreciated.

The consultation with Jerry was excellent – clear, well-structured and very informative, while also being conducted in a genuinely friendly and supportive atmosphere. Everything was explained calmly and thoroughly, with great attention to detail and a lot of patience. Jerry made the whole process easy to understand and comfortable to work through. I honestly couldn’t imagine a better consultant to guide us through this process.

Great company to work with, Kathryn James was very knowledgeable and helpful.

ISO9001 - I had Matthew Mccomiskie as my consultant for the ISO9001. Matthew's knowledge and experience and assistance was amazing and made the time which I was dreading fly by. He built a rapport instantly, to the point that I felt like I was dealing with a friend I had known all my life. He went above and beyond what he was required to do and has made me feel confident about all the processes and the tasks we have to continue to do achievable. I can not rate Matthew highly enough.

Jerry did his best to answer all my questions considering that im a "baby" LTD and i bombarded him with questions and scenarios and on top English is not my first language but he did a great job!
Thanks, Jerry!

James Hopton was very informative and explained the requirements which are needed. He showed interest in our business and gave great examples to implement

I have had a terrible experience with Citation. I have been in discussions with them for four years about terminating my contract due to feeling I was paying for a service I had not received. Despite me cancelling it in 2022, they have continued to invoice me for the last four years despite me requesting for it to be terminated. Their reasoning being, we had not reached an agreement as per the contract.

Despite the fact that I disputed their original cancellation offer (with reasonable explanation as to why), they have continued to invoice me for a service I have not received.

They are now saying I have to take this up with their complaint's department. Would advise anyone considering using them to avoid doing so, you will regret it.

Despite the response below, 1 week later and no-one has reached out to me to resolve this 04/02/26

Working with Annya Poole on our ISO 14001 Environmental Management System review and certification was an outstanding experience. Annya was so friendly, professional, and highly knowledgeable, especially in helping me understand the requirements of the ISO standard and the certification process which made the whole journey feel much more manageable.

Annya took the time to get to know our business and tailor her support accordingly — which made a real difference when preparing for the audit and communicating environmental risks and compliance needs. Her calm, approachable manner put me at ease, and her insights helped me understand the Altas system more.

Overall, the experience was supportive, and genuinely valuable, with practical advice that will benefit me. I'd highly recommend Annya Poole for anyone pursuing ISO 14001.

Had the pleasure of meeting Simon Langston from Citation today, he took on the duties of carrying out our full ISO9001 Accreditation.
It was conducted in a very professional manner, with support when needed to ensure our evidence was presented in the correct manner.
Very much appreciated.

Fantastic support throughout the whole process. Cheryl was both friendly and informative and made everything straightforward and manageable.

We had our Pre certification Audit for ISO 45001, which was carried out by Annya Poole. As our previous ISO's pre certification audit have gone, this just the same. Annya made the whole process seamless and enjoyable. Annya was professional, diligent and super helpful. Very much recommend the company and Annya!

Great audit. Jenna Lawler was an amazing auditor. She was clear in her aims and gave a us a realistic audit plan. I would be happy to have her as our auditor any day. I would also recommend Citation. Their operations were slick and concise with plenty of support

We have just implemented ISO 27001 and 9001, Simon was very patient and very knowledgeable, we cant thank him enough! A very smooth process.

Excellent support and advice as always. I have 4 ISOs with citation and I find their audits so helpful. I always get good advice on how to improve our systems and internal audits and they are always on hand for any questions. Thank you again.

5 stars to both James Hopton and Jerry Martin. They worked with us to get ISO 14001 certified. A very professional service.