Waited over 4 hrs for Star Wars celebration passes, finally reach the point of purchase just to be told they’re sold out. Why not say that once tickets are gone so people don’t continue to waste their... Voir plus
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Logged on for Celine Dion concert. No indication of wait time / members in queue. Didn’t get to the main site before the event closed - 2 days later - despite being a preferred customer. Second hand t... Voir plus
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Trying to get studio ghibli tickets, fell in line 20 minutes before it started and it still decided to put me in position 27,000 what is this rigged trash?! Now I have to wait more than an hour for no... Voir plus
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Was ordering presale tickets for Shane Gillis and notice I got put in a virtual waiting room. Did some researching and found out about Queue-it and thought it was a neat idea, as I had no idea this ki... Voir plus
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À propos de l'entreprise
- Entreprise de logiciels
- Fournisseur de logiciels
- Plateforme de collaboration en ligne
- Service d'hébergement de sites web
Écrit par l'entreprise
Queue-it is the leading developer of virtual waiting room services, empowering 1,000+ organizations worldwide to build and nurture trust with 20+ billion visitors annually by delivering reliable, fair, and transparent online experiences. Queue-it helps some of the world’s biggest governments, retailers, and ticketing companies to capitalize on peak traffic events by preventing website crashes, blocking bots, and mitigating load-induced errors such as overselling. Queue-it is headquartered in Denmark with offices in the U.S., Australia, and South Korea. Helping our customers build online trust, one high-traffic event at a time.
Coordonnées de contact
Skelbækgade 4, 1., 1717, Copenhagen V, Danemark
- +45 77 34 08 02
- info@queue-it.com
- queue-it.com
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117 avis
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simply doesnt work
24 mai 2025
Avis spontané
Réponse de Queue-it
Hi Wayne Booth, can you elaborate a bit more on what didn't work and why?
Please note that Queue-it only provides the virtual waiting room and has no control over the website’s internal processes. We recommend contacting the site owner’s customer service for assistance. You’re also welcome to reach out to us at https://support.queue-it.com/hc/en-us/requests/new with any questions about Queue-it.
4 times in a row without Benfica tickets
For the 4th time in a row, I can't buy tickets to a Benfica match. My turn in the queue arrives and the screen gets completely blank. Other times it just redirect me to the homepage of the website instead of the tickets area.
27 février 2025
Avis spontané
Réponse de Queue-it
Thank you for sharing your experience. We understand how frustrating it can be when the page goes blank or redirects incorrectly. It could also be that after passing through the queue, the site sets a cookie in your browser to confirm you arrived via the queue, helping prevent fraud and bypassing. To avoid rejoining the queue repeatedly, ensure your browser accepts cookies from the site.
Queue-it only provides the virtual waiting room and has no control over the website’s internal processes. We recommend contacting the site owner’s customer service for assistance. You’re also welcome to reach out to us at https://support.queue-it.com/hc/en-us/requests/new with any questions about Queue-it.
Repeated failure
Repeated failure
Got the notification, heard the sound, waited patiently - and nothing happened. Integration with the sellers site horrible. Tried multiple times, on different IPs - failed again "not found"
26 février 2025
Avis spontané
Réponse de Queue-it
Thanks for sharing feedback Konstantinos Kon. This might sound like a situation where if you pass through the virtual waiting room, a cookie is placed in your browser to confirm a legitimate redirect. If your browser doesn’t accept this cookie, you can get stuck re-queuing.
Alternatively Queue-it only provides the waiting room and cannot fix issues on the seller’s site ("not found"), so we recommend contacting the site’s customer service for help. For any questions about Queue-it, you’re also welcome to reach out at https://support.queue-it.com/hc/en-us/requests/new.
2 times in line for Euroleague F4…
Update 20.03.25
Thank you for your reply. I understand now better. But as I wrote, It's very frustrating when it doesn't work, even if it's the other website's fault.
25.02.25
2 times in line for Euroleague F4 tickets, 2 times for over 1hour, 2 times you will be directed to the site, 2 x not found. very frustating!
25 février 2025
Avis spontané
Réponse de Queue-it
Thank you for sharing your experience AZ. We understand it’s frustrating to wait and then encounter errors. We have an FAQ: "The Queue-it queue page shows it is my turn, but I can only see a blank page and got redirected to the waiting room again. What has happened?" and "I encountered an error or technical issue during my purchase and/or never received a purchase confirmation"
And to help clarify your situation, Queue-it provides only the virtual waiting room and has no influence over the site’s technical processes. We recommend contacting the site owner’s customer service for help. If you have any questions about Queue-it, you’re also welcome to reach out at https://support.queue-it.com/hc/en-us/requests/new.
annoying and useless
useless queueing software. you don't line up before opening just for the staff to randomize which person goes in first. ever since, it should be first come, first serve. to add, it can be easily bypassed by software and leave others who patiently queue without tickets. i will forever hate this system and you can count on me for that.
20 février 2025
Avis spontané
Réponse de Queue-it
Thank you for taking the time to share your feedback. Queue-it helps ensure fairness by managing high traffic, but final decisions are up to the website using it. There are different ways a queue can be configured, (e.g., first-in-first-out, invite-only and more). If you should experience an issue on another sale where Queue-it is involved, we recommend reaching out to the site owner directly as you did in this case, but you’re also welcome to contact us at https://support.queue-it.com/hc/en-us/requests/new
i was in a queue for 1 hour to acces a…
i was in a queue for 1 hour to acces a site to buy the kendrick concert tickets and when it was finally my turn i was redirected to the site continuously for like 2 seconds and then i was sent back to the queue page and they told me my waiting ticket wasn’t valid. this happened twice and i got so frustrated i gave up on the concert.
14 février 2025
Avis spontané
Réponse de Queue-it
Thanks Gustavo for sharing details of the experience. That sounds frustrating to be redirected like that. Queue-it only provides the virtual waiting room and doesn’t control the site’s ticketing process. The issue you encountered sounds like a technical error on the site’s end.
We recommend contacting the site’s customer service for more assistance. You’re also welcome to reach out to us at https://support.queue-it.com/hc/en-us/requests/new
Réponse de Queue-it
Hi Ines Valdez, can you please share more details about the queue you were in and any other information pertaining to your feedback?
Herrible
Herrible, waited 25 hours, in 2 queues, chimes every time and just resets my progress. Even worse than EA servers
5 février 2025
Avis spontané
Réponse de Queue-it
Thank you Dave for taking the time to share your experience. We understand that can be reset progress is frustrating, but Queue-it only provides the virtual waiting room and has no influence on the technical operation of the website. It sounds like a technical error on the site’s end caused the reset.
We recommend contacting the site owner for help. If you have further questions about Queue-it, you’re also welcome to reach out to us at https://support.queue-it.com/hc/en-us/requests/new 💚
horrible
horrible, waited for morethan an hour for the battlefieldbeta and i had 15 minutes to accept it, it chimed, i pressed accept, told me i had to requeue, reset me, now i have to wait anther day, this the abosulte WORST system to do ANYTHING with, if youre thinking about using this system YOUR CUSTOMERS WILL HATE YOU, use this system if you are a fan of things not working, screw this thing, idk why ppl use this terrible thing when everyone hates it. screw this entire system
also do not listen to the corporate slop replies, they do not gaf lmao
3 février 2025
Avis spontané
Réponse de Queue-it
Thank you Jake Mcalister for sharing your experience. We understand your frustration, but Queue-it only provides the virtual waiting room and has no influence on the technical operation of the website. It sounds like a technical error on the site’s end caused the re-queue.
We recommend contacting the site owner for help. If you have further questions about Queue-it, you’re also welcome to reach out to us at https://support.queue-it.com/hc/en-us/requests/new 💚
Fantastic experience
I had an absolutely fantastic experience! I was waiting in a queue for several hours to access my annual tax information on Skat.dk. The option to add my email and receive a notification when it was my turn to log in was a game-changer. It saved me so much time and ensured I didn’t lose my place in line, even when I wasn’t at my computer. A seamless and highly efficient system.
29 mars 2024
Avis spontané
Réponse de Queue-it
Thank you Ana for the wonderful review! We’re thrilled to see the email notification feature made your experience so seamless and efficient—it’s great knowing and hearing that Queue-it's virtual waiting room saved you time and you didn't have to worry about losing your spot in the queue. 😊
This site is pure shite
This site is pure shite. The system should be banned. Newcastle United ticket selection the worst ever designed. Extra review by reqyest of Que..... I have to say my experience with Que is solely based on the allocation of tickets with Newcastle United. You enter a virtual website and and are told you have to wait an hour or more to see if your successful. You have no idea how many tickets are on sale and you can wait a very long time not knowingif tickets are left or not. You are NOT in a queue where you are informed there is NO tickets left. You are informed if you are successful you will be notified within two days and then have a time slot to purchase tickets. I have contacted Newcastle United as a Mags member and showed my disgust like many others. I was informed by Newcastle United they select ticket allocation randomly. This is not a Queuing system at all and many believe with Newcastle United the system is a con trick to get Mag members to pay just under 50 pounds just to apply for a vacant seat. If your in a genuine queue its first come first served then you should be informed whether you have a ticket or not. If no tickets are left you should be informed rather than wait on a virtual website. Newcastle United told me I never applied but I had TWICE for the same game Liverpool in December. So I visited the box office for answers, only they could not give any advice. On further investigation Newcastle United still had tickets left for this game and were on sale at inflated prices. Its simply wrong or fraudulent regarding ticket allocation. I am writing to the Sports Minister to complain about allocation and sales practice of Que in regards to Newcastle United. As I have said to Newcastle United this practice is open to corruption and should be stopped.
15 novembre 2024
Avis spontané
Réponse de Queue-it
Updated: Thank you for taking the time Brian to share more details about your experience. Your frustration is understandable. However, Queue-it doesn't have control over the ticketing process itself. Our virtual waiting room is a tool organizations use to manage high online traffic and ensure fairness when demand is high. That can be done either with a first-come-first-served queue, or a live raffle (using randomization) which helps prevent speedy bots and people with faster internet from getting an unfair advantage in the ticket sale. We'll pass along your feedback to our manager for this account. If you should experience an issue on another sale where Queue-it is involved, we recommend reaching out to the site owner directly as you did in this case, but you’re also welcome to contact us at https://support.queue-it.com/hc/en-us/requests/new
💚
Réponse de Queue-it
Thank you for the great review, Gabriel—we couldn’t agree more that Queue-it is fantastic! 💚
Poor at best
Your wait is more than one hour, your wait is more than one hour, it starts to go down your wait is 40 minutes and then, 46, 53, and lo and behold it goes back to over an hour. How dare The National Gallery use such a poor system. Shame on them.
19 novembre 2024
Avis spontané
Réponse de Queue-it
Hi MB,
Thanks for clarifying the experience you went through. We understand how frustrating it can be to see the displayed wait time fluctuate, let alone increase. Rest assured, your place in line remains the same even if the estimated time increases or decreases. When you see the wait time increase, it’s usually because fewer people are being allowed onto the page at that moment, which can temporarily slow the queue. In this case, we looked into it and found that more people were allowed in shortly after, resulting in a faster-moving queue.
Fluctuations like this often happen during high-demand events, which means you were in the right spot for something very popular! We appreciate your patience and understanding, and we’ll continue working to provide the best possible queueing experience.
Was ordering presale tickets
Was ordering presale tickets for Shane Gillis and notice I got put in a virtual waiting room. Did some researching and found out about Queue-it and thought it was a neat idea, as I had no idea this kind of software existed. I think a lot of time people have bad experiences and lack of trust with websites doing pre-sales. Anyway, whoever gets this, just thought I'd leave a positive review after getting my tickets!
14 novembre 2024
Avis spontané
Réponse de Queue-it
Thanks for sharing your experience Jordan! We’re glad Queue-it helped make getting your Shane Gillis presale tickets smoother. It’s great to hear you found our virtual waiting room helpful—building trust during busy events is what we’re all about. You're welcome to learn more about Queue-it and virtual waiting rooms at: https://queue-it.com/how-does-queue-it-work/
The queue is simple and reliable
The queue is simple and reliable. I especially like the email function so you don’t have to sit in front of the computer
17 octobre 2024
Avis spontané
Réponse de Queue-it
Thanks you Jose for sharing your feedback about the email function! We're happy to hear you find Queue-it's virtual waiting room reliable and easy to understand.
I wanted to get tickets for Boiler Room…
I wanted to get tickets for Boiler Room and saw I was placed in an online queue from Queue-it.
As an avid festival goer and sports fan, I have plenty of experience with ticket sales online - usually it's a disaster as pages break or are unresponsive, and you're left wondering if you made it or not.
Not the case here. You get a number and can see your progress, i.e. how long it's gonna take till it's your turn to get the tickets. I was a little sceptical at first since the estimated waiting time was an hour, but I trusted what was being communicated on the waiting page, and everything turned out to work fine.
Got the tickets eventually. No crashed site, no re-loading, just some waiting.
Much better! Thanks!
1 octobre 2024
Avis spontané
Réponse de Queue-it
Thanks Thomas for sharing such a thoughtful review! We’re thrilled to hear that Queue-it helped make your Boiler Room ticket-buying experience smooth and hassle-free. It’s great to know you appreciated the clear progress updates and that everything worked out without crashes or reloads—just a bit of waiting.
Your feedback perfectly highlights what we aim to deliver: stability and transparency during those high-demand moments. We're glad you got those tickets!
So much better than dealing with a…
So much better than dealing with a crashing website!
4 septembre 2024
Avis spontané
Réponse de Queue-it
Thank you Dave for sharing your feedback! We’re thrilled to hear Queue-it helped provide a smooth experience compared to dealing with website crashes. Ensuring online stability during high-traffic events is at the core of what we do, and it’s great to know our virtual waiting room made a positive impact for you.
Spectacular Fail
Went to buy tickets from stmirren.com and queue it page got its knickers in a twist, kicked me out after waiting 20 minutes even though it said "It is your turn
You're almost there. You will be redirected to the website as soon as possible."... rejoined the queue and 300 people in front of me. After waiting another 30 minutes tickets all sold out. Waste of time!
6 août 2024
Avis spontané
Spectacular and I mean spectacular…
Spectacular and I mean spectacular failure with the Liverpool Football Club ticketing sales that Queue-it manage... LFC had to suspend their sales today to 10,000s of supporters. Most had taken time off to buy these tickets, just poor from the providers and poor from Liverpool FC to allow this to continue. Time to move on...
17 juillet 2024
Avis spontané
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