They don't have a telephone number to cancel and they don't hire any employees. It's all AI so once you give them your credit card you can never cancel it. You have to call your credit card company di... Voir plus
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Lisez les avis des autres
You can't do ANYTHING without downloading an obtrusive app that collects and shares every possible kind of data. That includes CANCELING the order. Ive emailed support twice trying to cancel but they... Voir plus
L'entreprise a répondu
Я училась играть на фортепиано в школе и я знаю ноты - до, ре, ми, фа, соль, ля, си Здесь в программе не понятные мне обозначения и оказывается нужен провод чтобы подключиться к телефону- почему об э... Voir plus
L'entreprise a répondu
Por un incidente de salud no pude utilizar la aplicación de hello piano. Al solicitar la cancelación de mi suscripción, fueron amables, eficientes y rápidos. No puedo decir lo mismo de simply piano... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hello Piano is a modern mobile app designed to help beginners and music lovers learn piano in an engaging, simple, and motivating way. The app combines interactive lessons, educational games, and structured practice to make learning music accessible to everyone, regardless of age or previous experience. Our mission is to make piano learning enjoyable and achievable in everyday life. Instead of traditional and often boring approaches, Hello Piano focuses on short daily practice sessions, gamification, and personalized learning paths that fit busy lifestyles. With Hello Piano, users can develop essential musical skills such as: Rhythm and timing, Ear training and listening skills, Reading sheet music, Playing techniques and coordination. The learning process is built around interactive exercises, challenges, and video lessons that adapt to each user’s progress and goals. This personalized approach helps learners stay motivated and see real results in a short time. According to app descriptions and reviews, the program typically encourages practicing for just 10–15 minutes per day to build consistent habits and measurable progress.
Coordonnées de contact
Your Personalized Piano Plan
1,8
Bas
25 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
You’re not told what to do
You’re not told what to do. I need more instruction as to what I’m doing. And I’m not sure what is is even important
9 juillet 2026
Avis spontané
Réponse de Hello Piano
Hello Cathy!
Thank you for sharing your feedback. We're genuinely sorry to hear that you found some aspects of Hello Piano lacking. To help us address this and make improvements, could you please provide more details about what didn’t meet your expectations at support@themusiclearner.com? We’ll make sure to pass your feedback along to our team for review.
Thanks for helping us enhance Hello Piano!
The most complicated app
9 juillet 2026
Avis spontané
Réponse de Hello Piano
Hi Wahid!
We’re sorry to hear about the difficulties you're facing. Kindly note that our support team has already responded to you regarding this matter. Please check your inbox (and your spam folder, just in case) for our reply. If you have any further questions or need additional assistance, please feel free to respond to our email—we’re here to help!
Not the real deal
This is not an app you use with a real piano
When you sign up they have made it very easy to accidentally sign up to a $39 program that you can’t cancel
24 juin 2026
Avis spontané
Réponse de Hello Piano
Hello James.
We're sorry to hear about your experience. Please note that the subscription's automatic renewal is clearly disclosed on the purchase screen before payment is completed. You can cancel your subscription at any time by opening the app, going to My Stats → Settings → Manage Subscription, and following the on-screen instructions. We'd like to assist you further. Kindly email us at support@themusiclearner.com with “HelloPiano.Review 2926145” in the subject line, and we'll assist you as quickly as possible.
You can never cancel. They will charge you and renew the charges every month for the rest of your life because they have no humans. It's all AI.
They don't have a telephone number to cancel and they don't hire any employees. It's all AI so once you give them your credit card you can never cancel it. You have to call your credit card company dispute it and get a different number. Since they don't actually exist, you'll never get a refund. Don't make the same mistake. I did and sign up for a bunch of nothing. even after you dispute it and get a different credit card number they still keep trying to hit your card up for $40 a month whether you use it or not. And then if you look at the activity section they show activity on there even though there's nobody in my house to use it but me and I can't find it and I hate them because they're so dishonest.
24 juin 2026
Avis spontané
Réponse de Hello Piano
Hello Becky!
We strive to be transparent about our services, and we’re sorry for any confusion. Kindly note that we never charge users without their consent. To cancel your subscription, please go to: My Stats → Settings → Manage Subscription → follow the on-screen steps to complete cancellation. If anything is unclear or doesn’t work as expected, please don’t worry—our Support Team is here to help you personally. Your request will be individually reviewed by a specialist who will make sure everything is handled correctly and assist you until the issue is fully resolved. Please contact us at support@themusiclearner.com with "HelloPiano.Review TP883826" in the subject line, and we’ll be happy to assist you.
We're here to help!
I need to cancel this subscription as…
I need to cancel this subscription as it is not working for me
23 juin 2026
Avis spontané
Réponse de Hello Piano
Hello Anitra!
We’re really sorry to hear you’re having trouble cancelling your subscription, and we understand how frustrating this can be. To cancel your subscription, please go to: My Stats → Settings → Manage Subscription → follow the on-screen steps to complete cancellation. If anything is unclear or doesn’t work as expected, please don’t worry—our Support Team is here to help you personally. Your request will be individually reviewed by a specialist who will make sure everything is handled correctly and assist you until the issue is fully resolved. Please contact us at support@themusiclearner.com with "HelloPiano.Review TP187392" in the subject line, and we’ll be happy to assist you!
I don’t like the app
I don’t like the app, I wan’t to cancel it. How could I cancel the app Home piano?
15 juin 2026
Avis spontané
Réponse de Hello Piano
Hello!
We’re sorry to hear that you’re not satisfied with Hello Piano. To cancel your subscription, please go to Settings in the app and tap Manage Subscription. Follow the on-screen steps to complete the cancellation. If you run into any trouble, contact us at support@themusiclearner.com with “HelloPiano.Review” in the subject line, and our team will be happy to assist you.
Not the greatest
Not the greatest — automatically signed up for monthly subscription and then customer service initially couldn’t help. But eventually they did.
8 juin 2026
Avis spontané
Réponse de Hello Piano
Hello Nanette!
Thank you for sharing your experience, and we sincerely apologize for the frustration caused by the automatic subscription and the initial difficulty in resolving it. We’re glad, however, that our team was eventually able to assist you. If you have any questions or need support, feel free to reach out to us at support@themusiclearner.com.
Take care!
I don’t know how to connect to my…
I don’t know how to connect to my keyboard
4 juin 2026
Avis spontané
Réponse de Hello Piano
Hello Kathy!
We're sorry to hear you're having trouble with Hello Piano. To better assist you, could you please provide more details about the issue you're experiencing at support@themusiclearner.com?
Let us know at any specific problems or steps you’ve already taken. Your feedback is important to us, and we want to ensure we address your concerns properly.
Thank you!
Абсолютно не понятно как играть
Абсолютно не понятно как играть. Ритм сбивает запоздалая реакция приложения. Нажатие клавиш тоже самое. Верните мои деньги!
27 mai 2026
Avis spontané
Réponse de Hello Piano
Hello!
We appreciate your feedback and apologize for any inconvenience you’ve experienced. If you’re seeking a refund, please make sure to contact our support team at support@themusiclearner.com with “HelloPiano.Review” in the subject line. They’re here to assist you and ensure everything is handled smoothly. If you need any help reaching them or have any other concerns, please let us know.
We’re here to help!
Réponse de Hello Piano
Hello Carolyn.
We’re sorry to hear that your experience didn’t meet your expectations. We’re glad you enjoyed the rhythmic music, but we’d love to understand how we can make the app better for you. Please contact us at support@themusiclearner.com with “HelloPiano.Review” in the subject line, and we'll assist you as quickly as possible.
SCAM! They won't cancel...
You can't do ANYTHING without downloading an obtrusive app that collects and shares every possible kind of data. That includes CANCELING the order. Ive emailed support twice trying to cancel but they refused to cancel or/and ignored my email. Ill have to dispute the charge with my credit card to get it canceled. DO NOT USE! TOTAL SCAM!
19 mai 2026
Avis spontané
Réponse de Hello Piano
Hi there! We’re sorry to hear about the difficulties you're facing. To help us understand the issue better, could you please send us screenshots of the problem? This will help us diagnose the issue more effectively and work on a solution. You can email them to support@themusiclearner.com with "HelloPiano.Review" in the subject line. Thanks for your cooperation!
This app sucks
15 mai 2026
Avis spontané
Réponse de Hello Piano
Hello Mark!
We’re sorry to hear that you’re not satisfied with HelloPiano. Your feedback is important to us, and we’d like to understand more about the issues you encountered. Please contact us at support@themusiclearner.com with "HelloPiano.Review" in the subject line, so we can address your concerns.
We're here to help!
First I move from iPhone to iPad and…
First I move from iPhone to iPad and you don’t recognize the subscription.
Then you can’t change the level of the lessons
9 mai 2026
Avis spontané
Réponse de Hello Piano
Hello Frank.
We’re very sorry for the frustration you’ve experienced with your subscription and lesson levels. It appears that your device isn’t recognizing the subscription because it has already expired, which can sometimes happen when switching devices.
Regarding lesson levels, our app is designed to support users of all levels, helping you build skills step by step at a pace that feels comfortable.
Our team is actively working on your case to ensure everything is resolved as smoothly as possible.
Réponse de Hello Piano
Hello, Migdalia.
We’re genuinely sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened so we can address it and improve our service. Please email us at support@themusiclearner.com with "HelloPiano.Review" in the subject line, and our team will make it a priority to assist you.
Por un incidente de salud no pude…
Por un incidente de salud no pude utilizar la aplicación de hello piano.
Al solicitar la cancelación de mi suscripción, fueron amables, eficientes y rápidos.
No puedo decir lo mismo de simply piano con un departamento de soporte ineficaz y disperso, por la experiencia que he tenido personalmente.
Lourdes Planas Campos
27 avril 2026
Avis spontané
Réponse de Hello Piano
¡Hola Lourdes!
Nos alegra saber que tu interacción con nuestro equipo de soporte fue útil y eficiente durante un momento tan difícil. Entendemos lo frustrante que puede ser cuando el soporte no es tan receptivo, y nos alegra haber podido ofrecerte una experiencia más fluida. Si tienes alguna pregunta o necesitas ayuda, no dudes en contactarnos en support@themusiclearner.com.
¡Cuídate!
Я училась играть на фортепиано в школе…
Я училась играть на фортепиано в школе и я знаю ноты - до, ре, ми, фа, соль, ля, си
Здесь в программе не понятные мне обозначения и оказывается нужен провод чтобы подключиться к телефону- почему об этих условиях не говорится в начале, когда обещают научить играть?
17 avril 2026
Avis spontané
Réponse de Hello Piano
Hello Viktoria!
We appreciate your feedback and apologize for any inconvenience you’ve experienced. We’re always looking to improve and would love to hear more about the specific issues you encountered. If you could share more details with us at support@themusiclearner.com, we'll forward them to our team to help make Hello Piano better for everyone!
Seems like a scam...
I paid for a trial but have received nothing. Luckily the fraud department at my bank contacted me you say a continuous payment of £39.99 had been set up. They have cancelled my credit card and are are going to attempt to retrieve that payment.
I certainly will be more dubious about similar online companies.
22 mars 2026
Avis spontané
Réponse de Hello Piano
Hello Gilly.
We’re really sorry to hear about the issues you’ve encountered, and we completely understand your frustration. Typically, after completing the payment, you should receive a welcome email with all the details and instructions on how to access your program. We also always warn users about the automatic renewal of the subscription before payment. We’d like to make things right for you. Please email us at support@themusiclearner.com with “Piano.Review” in the subject line, and we’ll investigate this immediately.
Deducted 16 $ without my permission!
17 mars 2026
Avis spontané
Réponse de Hello Piano
Hello Ali!
We’re really sorry to hear about the unexpected charge, and we completely understand your frustration. Please note that we never charge users without their consent, and any charges should have been clearly outlined during the sign-up process. Kindly reach out to us directly at support@themusiclearner.com with “HelloPiano.Review” in the subject line, and we’ll resolve the situation.
My phone will not rotate when asked.
15 mars 2026
Avis spontané
Réponse de Hello Piano
Hello Susan.
We’re sorry to hear about the issue with rotation on your phone. It sounds like this might be a device-specific issue. To help, we recommend checking if the screen rotation is enabled in your phone settings. If you’re still experiencing the problem, our team is happy to assist further. Please feel free to reach out to us at support@themusiclearner.com with “HelloPiano.Review” in the subject line, and we’ll work on a solution together.
Réponse de Hello Piano
Hi there,
We’re really sorry to hear about the issue with sound. That’s definitely not the experience we want you to have. Please reach out to us at support@themusiclearner.com with “HelloPiano.Review” in the subject line, and we'll assist you as soon as possible with the issue.
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