Radiators.co.uk Avis 

Having had Purmo Slieve radiators installed in an extension five years ago we have gradually been replacing the rest of our radiators with them as we redecorate the remaining rooms in the house. It is becoming more difficult to find companies that can supply them but Radiators.co.uk have a wide selection of makes and models and were very competitive on price. They stated that the lead time would be 14-21 days and that is exactly what it was. Excellent service!

Great customer service and immediate replies to my email questions.

Excellent range, sensible price, reasonable delivery time. My request was a non-standard item, so took a little longer than expected, but it was fine.

This is the first time I have used Radiators.co.uk
I ordered 2 x Stelrad Vita Compact radiators the communication was good and the radiators arrived in time for fitting over the Bank Holiday Weekend. I did have to chase for a delivery date as the radiators are delivered directly from Stelrad so to a certain extent out of their control. When I called they were friendly and apologetic & immediately called Stelrad whilst I was on the phone and came back with the delivery day and time. This was the only issue on an otherwise faultless transaction

The radiator arrived fairly quickly and seems ok to me.
It's a shame that I had no idea when the delivery would be, so they had to have two attempts to deliver it.
The delivery guy was very happy and helpful so all's well that ends well.

I have ordered radiators over the past 2 years for my house as it is being renovated and have always received very good customer service from the team.

I like the choice of products and variety of the Reina radiators that I have purchased.

I ordered 2 radiators from this company 1 was delivered on time and 1 was lost by the carrier. After a phone call with customer services they arranged for another radiator to be delivered next day. Both radiators have been installed and have made a big difference to the look and heat in the rooms. The radiators are good quality at a reasonable price.

I ordered a Myson compact radiator to replace an old Myson radiator that had gone rusty. Although I could have ordered another brand cheaper, and got next day delivery I wanted to keep all radiators the same. Unfortunately this was not in stock and had to be ordered from Myson. I was informed of the delay and quoted a delivery date. From my experience it will take approx 3 weeks from ordering before you receive the radiator from Myson. However I'm pleased I ordered from Radiators.co.uk. It arrived undamaged and looks great.

Having tried several companies to find a towel warmer in an usual size I came across radiators.co.uk. My call was initially dealt with by Lee who couldn’t have been more helpful, and I subsequently spoke to Danny who was equally as polite and helpful. It’s unusual nowadays to get such great service so I wouldn’t hesitate to recommend this company. Well done guys!

Absolutely brilliant service. Danny was so efficient from start to finish and the products are great. Thanks again.

Easy to order arrived within a few days and although very heavy packaged well so in perfect condition, having a new kitchen so didn’t unpack or install straightaway but all good. Looks amazing in the room.
Exactly what I expected good quality and brilliant service

Ok at selling you a radiator. Completely useless if it is faulty or you need support. Just try to get out of doing anything or (allegedly) pass your issue into their supplier and you then hear nothing.

Buyer beware

I'm sure it is great if you get what you want, for the price you want to pay. But if you have to return any items (which it says you can within 30 days on the returns section of the website) then be prepared to pay. Just been quoted £50 for delivery back to them (free in the other direction) plus a £58 restock charge (whatever that is). Not a company to be recommended for how they treat customers.

Given up with them. Lie about delivery times, in stock items etc and do not bother replying to messages. Their sister crowd BHL are just as bad.

Ordered a radiator and set of valves from the company and delivery was quick
The order was wrong, they sent two radiators and no valves, called and was asked to email photos.
I ordered white radiator and they sent black, then informed me that they had no white ones on stock but there web site states they did.
I would have thought the company would have offered a gesture of good will, due to me having to wait in for the for the collection of the radiator
The first email was abrupt and rude, I asked for a call from a manager and I had an email off Jessie basically saying the same.
Avoid this company if you would good customer service

I was after two high quality radiators for a bathroom renovation. Managed to find them through Google shopping and went to radiators.co.uk website. Their website design allowed me to easily compare BTU outputs enabling me to find the most subtle unit to heat output. The price also was on point.
Had a couple of queries needing to fine tuning delivery, prior to purchase. Danny from their team did an excellent job at orchastrating.
Delivery turnaround was quick.

Is not often you get such a great level of customer experience, will certainly use them again.

John

I recieved the item no problem, however i wanted to return, the return process was the worst i have ever come across, communicating with them is a nightmare, after 3 months of trying I had to get in contact with paypal to sort the issue out

Good easy to use helpful website made buying the right rads very easy.
Well done.

Good product & price - no issue with the company. Delivery a bit of a faff - they contacted twice to rearrange, but did at least agree to leave it without a signature, so we didn't have to wait in again. Took nearly 3 weeks from order to arrival though, so wouldn't recommend if you're in a hurry to fit!

The above says it all.