rain South Africa Avis 

Worst experice ever. Did not explain everything to me. Would love my money back.

RAIN is a useless company, just like MTN. Cancelled with them in April 2026, and they still have not done anything about cancelling. I sent the router back in April, and they are still deducting money from my account.

Now it’s 1 September, still not sorted no refund but emails full of promises. Corrupt just like our government. People, still had better service at MTN.

Professionalism, no nonsense approach, fast response and a very helpful assistant helping me on the phone.
Very pleased so far!

canaverde.jose

Rain Wifi offers a Month to Month basis but when you stop it they still charge a months premium and still cut the wifi for that month this is the worst Wifi provider ever.

Just really helpful

For anyone considering switching to Rain... I wouldn't recommend it.

I've been battling for two months to get help after a storm in the Port Elizabeth area. Before that, my connection was excellent. Since then, my signal has gone from almost full strength to almost nothing.

I've spoken to AI agents who couldn't solve the problem, followed every troubleshooting step they gave me, and eventually spoke to a human agent who promised someone would get back to me. A case was logged, I received the email confirmation... and then nothing.

I've moved the router all over the house, tried every suggestion I've been given, and I'm still paying close to R700 a month for a service that barely works.

The lack of customer support has been incredibly disappointing. Based on my experience, I can't recommend Rain to anyone.

Contacted by Rain in order about cancellation.

Came to an agreement that suits me and keeps me on rain. Cheaper subscription for what I need and Number Porting.

Very friendly and helpful with instructions for the product

I have been unhappy with Rain service as the wifi was looping or no signal at all. I complained a few times and eventually received a different router which had the same problem. I eventually cancelled ny contact on the 29th July 2025.
I also spoke to a consultant after receiving invoices and they meant to get back to me.
Nothing was done about the cancellation and I was receiving SMS messages constantly to pay my onvoice.

I just received another invoice and statement and still no cancellation was effected.

This is poor administration and lack of efficiency.
How does one get this resolved

It was excellent
I really requested a call and the rain management called me within a minutes.
Thank you to the guy who assisted me, everything was clear, no confusion or misunderstanding at all,

I have been with Rain for the past 5 years and I never had any issues with customer support or services. Simple process for payments and the best part no contracts. Love it guys

Good customer service and explain very well about the product

Wow the assistance was just awesome. The company is very professional and maybe can get some sort of system that can easily accept or be able to capture rural areas address for convenience. I hope to enjoy the product. But the services I received are very good. Thank you

Zinhle was very helpful she placed my order again very grateful I just hope it doesn't get cancelled this time cause I know I won't get Zinhle to help I will get someone else😒😒😩I'd faint honestly!!

The agent Nerisha was really amazing and explained the product clearly and in a way I understood. She was patient and helped me with my questions and took me through the process in a quick and clean manner. She is really excellent in her role.

The person who assisted me was very friendly

The carrier company just gave me a call they say they are unable to find the route of where I stay please call me back

She was great thanks.

Quick respond time. She was polite and explained everything in detail.