Raindropclean Avis 

227
•
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Was Tired of purchasing products using single use plastics, so when I saw an article in a home magazine on Raindrop cleaning products, I thought I’d give them a try. So glad I did !! these products... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Once you start using Raindrop, you'll never want to go back to using another hand soap. Their foaming soap leaves my hands feeling moisturised, it's great for sensitive skin, has lovely delicate scent... Voir plus

Noté 5 sur 5 étoiles

Easy to order, kept informed & prompt, well packaged delivery. So easy to set up, just warm water & a tablet. Been using for a week & really happy, plus my hands feel really soft after using. In fa... Voir plus

Noté 5 sur 5 étoiles

I ordered myself a sage green starter kit along with four of the scents and and I couldn’t be happier. As a long time sufferer of eczema I avoid scented soaps with a passion, by chance I met Geor... Voir plus

À propos de l'entreprise

  1. Services à domicile

Écrit par l'entreprise

Eco-friendly cleaning products with zero plastic waste


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

227 avis

5 étoiles
4 étoiles
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1 étoile

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A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,0

Tous les avis

(227)

30 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

The whole family use these now

I was a bit unsure at the start due to the price of the starter pack but I’ m impressed.

Managed to switch the whole family from using plastic disposable soap thingys to these over the last few months. The refills last ages, nice and foamy and are no extra hassle.

If I had one complaint it would be that the scents could be stronger… I’ve seen they tweak the formula regularly so hopefully they’ll do that next

26 janvier 2023
Avis spontané
Noté 2 sur 5 étoiles

Great idea..But substandard bottles

This is a great idea but unfortunately the bottles are not up to standard. I purchased the hand soap bottles. They came beautifully boxed and really look the part but one of the pumps was faulty. It squirted out water not foam. The company immediately replaced the pump. Excellent I thought. But on using the bottles for a while now, one pump is still very watery and the other pump gets stuck in the down position. I am doing my best to persevere but my husband has already given up on them and gone back to our old plastic soaps. I will use the tablets I have left, but unfortunately I will not be repurchasing as they are not fit for the task they are made for. I cannot fault the customer service but ultimately if the plastic pumps need constant replacing, I'm not really doing my bit for the environment like I'd hoped.

27 janvier 2023
Avis spontané
Noté 5 sur 5 étoiles

Love the handsoap

Such a cool idea - really amazing product that looks good and does good. No more wasting plastic on hand soap or the mess that you get from the used soap bars!! :(

The Raindrop customer service family were super quick at answering all my questions and they updated me on the cleaning product which is about to re-launch - can't wait to try it.

Big love!

Luke

8 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Perfect product!

I ordered myself a sage green starter kit along with four of the scents and and I couldn’t be happier.

As a long time sufferer of eczema I avoid scented soaps with a passion, by chance I met Georgia at the Newcastle Living North Christmas Fair and sampled the product. Didn’t try my hands out nor did it irritate my skin!

Once the new colours launched I ordered a kit straight away and I’ll be a lifelong customer for sure.

21 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Love it

We've been using raindrop for about a year now and it's been lovely.I was a bit worried my other half & kids wouldn't take to it but it's great for the family.

We've cut down on plastic and the bottles have been great. My only point for improvement is I wish you could buy the colour bases separately - would love to match with my bathroom colours.

30 novembre 2022
Avis spontané
Noté 1 sur 5 étoiles

the bottles are a joke!

The business provides wonderful customer service.
The soap works, but the bottles!! The dark paint begins to flake off the bottles after three to four weeks. The bottles are painted and not made of brown glass. These bottles are marketed by the firm as "the bottles for life." The glasses look bad after around 6 months and need to be replaced. In terms of their bottles, this is clearly not an environmentally friendly choice. I wanted to post this review on their website, but they have made it exceedingly challenging to do so. There is no way that this hasn't occurred to someone else. I've used 4 different bottles in 2 different productions with the same outcome.

30 novembre 2022
Avis spontané
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Réponse de Raindropclean

Hi there,

We're so sorry to hear that you have had such a negative experience using Raindrop bottles. Like you say, we want you to have the bottle for life, so issues like this are really disappointing and we can only apologise that you have had a negative experience so far. I know you have spoken to our customer services team before but if you could email me at talk@raindropclean.com your original order number so that I can go back to our production team and directors? We have had our new batch tested for the fault to ensure it is not an issue going forward but with cases like this arising, it would be really great to understand which batch exactly your bottles have been from. We can also go through some solutions together :)

Thanks,
Georgia
Team Raindrop

Noté 5 sur 5 étoiles

Saving the planet.

I was very impressed with this companies products. They smell wonderful. Look good. Plus I get 'brownie' points from my 9 year old grand daughter for saving the planet. Would truly recommend.

19 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

This is a great idea and an amazing…

This is a great idea and an amazing product. I love the fact we no longer waste any plastic on hand soap and we don’t have the gooey mess of a bar of soap to deal with after 3 kids have had their hands round it!

Customer services team are second to none. Highly recommended!!

18 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Fabulous eco soap!

Just love this eco hand soap.
Mix one of the pellets with water in the gorgeous glass bottle and ta-daa you have lovely foaming soap which feels lovely, smells delightful and leaves your hands soft.
Just love it!

17 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

No more soap in plastic

I love that I won't ever need to buy a plastic bottle of soap again! Great packaging also without plastic and the refills are super small and shipped in an envelope, saving on CO2 emissions. Love it!!!

8 novembre 2022
Avis spontané
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Réponse de Raindropclean

Big thanks, Mehmet! Great to hear you're loving Raindrop.

Georgia
Team Raindrop

Noté 5 sur 5 étoiles

I’ve been using Raindrop for a few…

I’ve been using Raindrop for a few months now and won’t switch back.

Apart from the plastic free part also liking that they seem to be learning/developing the soap every couple of months.

It seems to have got a thicker/better foam and they now have some more scent options which is much appreciated (not a fan of lavender r coconut)

Keep it up! Our family love it

10 novembre 2022
Avis spontané
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Réponse de Raindropclean

Thanks so much for this review, Jan. It's great to hear that you're loving Raindrop and joining us on this journey, constantly striving to make Raindrop products better!

Georgia
Team Raindrop

Noté 2 sur 5 étoiles

Poor quality and not very eco

Unfortunately I am very disappointed. The first bottles which arrived had faults with the brown film
(Yes not genuine brown glass as expected) flaking off. These were replaced quickly, however the sprays are terrible. Clearly the nozzles cannot cope with the powdered cleaners, despite following instructions exactly. They sent me replacement nozzles (which had already been used as they were also filled up with small balls of scale/powder. When I contacted to say I was having the same issue , I was informed they were sorry to hear this and that was that!
You’ll notice my negative review has mysteriously disappeared from their website along with all the others.
Unfortunately a poor quality product which is overpriced for what you get. It doesn’t last …. Not very sustainable, yet another greenwashed company putting profits before people and planet!

14 avril 2022
Avis spontané
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Réponse de Raindropclean

Hi there,

Firstly, we’d just like to apologise that Raindrop has not met your expectations. We’re a small business and feedback like yours really does help us strive to be the best we can possibly be.

Each and every customer of Raindrop is helping us remove plastic waste from our oceans and overall making good decisions to be more sustainable, and the last thing we’d want is to lose you.

We’d like to resolve your issue and earn your continued trust. Please can you either respond to our previous emails or send a new one to talk@raindropclean.com with your order number and the platform that you ordered from? (Whether that be our website, etsy, Amazon etc…) and we can work on a solution together.

Big thanks,
Georgia

Noté 3 sur 5 étoiles

Really wanted to love this…

Really wanted to love this as I think the concept and eco friendly idea is great, however after using for several months I’ve decided it’s not something I will continue with.

Customer service was great and they quickly replaced my first bottle when the paint started flaking, however the replacement bottle has now started to do the same and as others have mentioned the pump has become stiffer and often needs to be manually lifted back up. Continued replacement of the bottles and/or pumps doesn’t justify the eco claim.

The soaps themselves do dissolve well and only lightly scented which I was happy with. However the product is quite watery so we do find we need several pumps each hand wash, meaning that we’re getting through it a lot quicker than we would it’s cheaper liquid soap counterpart.

6 novembre 2022
Avis spontané
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Réponse de Raindropclean

Hi Hollie,

Thanks for reaching out. We're really sorry to hear that you received two faulty products. Just to give you some background info, we’ve fixed the flaking problem with our first batch, so if you're willing to give us another try, we'd be more than happy to help.

We've also increased the thickness of the soap in our refills. We’re constantly improving/developing on each batch based off customer reviews.

If you'd like to talk further and give the fresh batch a go (free of charge), please email us on talk@raindropclean.com.

Thanks so much,
Georgia
Raindrop Clean

Noté 2 sur 5 étoiles

Dodgy bottle pumps and runny soap

I was gifted a Raindrop starter set by my sister. Up to then i had been using KanKan which is beautiful handsoap refils in recyclable aluminium cans, but I was looking for something less expensive. Sadly I'm not impressed with Raindrop. I find the soap itself really runny and I have to use three pumps to get something that feels a bit like soap. It's just not rich enough for me. And, like many other reviewers the bottle pump has stopped working! I'll be going back to KanKan....

20 octobre 2022
Avis spontané
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Réponse de Raindropclean

Morning Alexandra,

We're so sorry to hear that you have had issues with your Raindrop bottles!

We’re always happy to replace a soap dispenser with issues. Plus, our new Hand Soap is thicker and better at cleansing than ever before.

Please can you email us at talk@raindropclean.com so we can arrange a replacement for you?

Thanks,
Georgia
Raindrop Clean

Noté 5 sur 5 étoiles

Finally a true plastic free refillable…

Finally a true plastic free refillable hand soap! Been using these for a few months now and have had so many comments on how nice they smell as well as how nice the foam feels on your hands. Very pleased with them and think they’re a great idea. The only thing to improve would be the colour of the bottles and the ring around them. We were lucky that they actually match our bathroom perfectly but I’m sure others would love to have them in different colours.

29 septembre 2022
Avis spontané
Noté 2 sur 5 étoiles

Terrible communication

It's a shame to see a product with such good intentions with overall sub-par reviews, but I can see why this has happened. The products (soap) are fine and I'd be quite happy to continue using them but the communication from Raindrop is so poor that I don't see this as a feasible option. I ordered soap refills 2 and a half weeks ago, they were dispatched 2 weeks ago and I was informed they'd be here within 2 days... Two weeks later and still no soap. I now have empty soap bottles and have no choice but to go and buy more from the shops, which defeats the object of this.
To add insult to injury I have emailed their support team 5 days ago, to which I have received no response and also resorted to messaging their Instagram page, again, no response. So I'm currently stuck without refills for my soap and no indiciation of when they might arrive. Absolutely terrible!

14 septembre 2022
Avis spontané
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Réponse de Raindropclean

Hi Jenny,

Thank you for your honest review, it really is useful to help us grow and succeed as a business. To give you a bit of insight, we've very recently migrated to a new customer service platform and unfortunately we've had some teething issues (which are currently being dealt with). However I believe our customer service lead has picked up your enquiry and is dealing with it as a priority as we speak.

Again, apologies for the inconvenience and we'll get this sorted for you asap!

Thanks,
Georgia

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