Rainfords Avis 

Do not go if your child has SEN needs!

Just had a terrible experience and will not be returning.

My son has complex multiple needs and his special interest is spiders. He was gathering some of the spiders and putting them on the selfie bench to sit next to. A particular member of staff kept making comments about putting them back (literally two steps away from where he had taken them) in the end I felt compelled to tell her that he has learning difficulties and doesn't understand what she's saying, to which she smiled and nodded.

I then left to go to the pumpkin patch leaving my son with his Dad and his Uncle and she then physically started having a tug of war with him, knowing he doesn't understand and he was really upset and crying and all she was saying was "no one will buy them now that he's had them"

If he had damaged any I would bought them all, but he hadn't.

My sister in law spoke to the manager while I tried to calm my son down, who went back to the same area and the woman said "oh here she comes" to the two younger staff members.

I felt so upset by the whole experience so we left

We will never come back here and I will be telling family and friends who also have children with SEN needs to avoid this place.

Have used Rainford's for quite a few years now and can absolutely recommend 100%. Better than top quality trees every year whether we go to the fantastic shop/farm or like this year we had one delivered due to poor weather. Delivered extremely quickly and driver was really helpful. We will not be going anywhere else and I recommend you don't either.

This was our first year buying a Christmas tree for delivery. And we are blown away, the service is top quality. and our tree is perfect. Thank you yo Richard and the team. you have started our Christmas season perfectly

The best service ever. They delivered on time and as near to where I wanted as possible. Nothing was too much trouble.

The logs are first class and I’ve never found better quality. I’ll definitely be using Rainfords again.

Lancashire teabags delivered quickly and securely A godsend to us expats. Will shop again.

Moved to St Helens in Aug 24. 1st xmas in Merseyside. Heard about this farm. Dont have car but took a lovely hike by foot to this farm. What a place shame i didnt bring my daughter and granddaughter. So many diff xmas trees to choose from. Bought a delightful 7ft tree and had it promptly delivered within few days (£10 local delivery - bargain!) 3 weeks in and very little needle drop! Very impressed & delighted with purchase. TIP - keep it top up with water as freshly chopped - its very thirsty in warm rooms. Will deffo be back next xmas for next purchase with family 😊

We had a brilliant time today at Rainfords! We started off by having a quick bite at the cafe, wonderful toasties!

We then headed out to pick our tree, wow, what a beautiful collection of trees. We came back and needed help picking the lights and stand, Katie was wonderful. I honestly cannot thank Katie enough for showing us around and helping us select our stand and lights. She is an absolute delight and a credit to Richard and the team.

Richard is also super friendly, more than happy to stop and have a chat about the importance of real Christmas trees and why they rule the roost!

Richard, what a job you have done with this place. A homely, honest and friendly farm for all. We will 100% be back.

We get our logs from Rainfords and always top quality. We also have so much fun at Halloween with the pumpkin picking and decorating and love selecting our Christmas tree.

Always excellent service

Fab company, Ordered lots of things and always delivered on time and delivered professionally. Will definitely use again. Big thank you.

Fantastic service. Ordered a pallet of oak logs after 10pm on Monday, received a Shopify text as soon as the PayPal payment was taken. Received a text when the office opened on Tuesday morning to say they’d be with me by 2pm that day. Fantastic company and lovely staff. 5*

First time using rainfords and was very pleased with their customer service, when I tree was delivered unrooted they quickly resolved this, they are very polite and offer a good range of products, only thing I will do next time is order over the phone because I found the product I wanted has some moss leading information which has now been rectified, will be using again next year

Have always had 100% customer service from Richard Rainford. For the first time in years, a batch of logs wasnt burning as well as expected. Dropped and e mail on Xmas eve and Richard e mailed and called to follow up, offering to drop replacement logs on Christmas Day. I told him next week would be fine. He still dropped on boxing day. Truly exceptional customer service from a small local company that cares....Happy Christmas!

Pleased with product and delivery as advised

Really lovely staff, amazing range of decorations

Really easy to order, great communication and delivery exactly where we wanted it. Logs are also great quality.

Great service with lots of updates on order and delivery times. Thanks

Excellent communication and prompt delivery. Will definitely use again

Wood delivered next day. Driver even brought it through into the back garden for us. First class service. Won't go anywhere else for my wood!

Very easy to order and efficient delivery . Delivery driver was very helpful