DO NOT ORDER from this so called company. I placed an order with them before checking into the reviews, BIG MISTAKE. No tracking number was given at the time of purchase so, I kept emailing them, onl... Voir plus
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Have emailed company three times with no response. Order placed on May 31. This is a dress for my granddaughter’s wedding and I SURE would like to know if it is coming. Credit Card has already be... Voir plus
Ordered shirt plus paid $20.00 extra for expedited shipping. Over a month and nothing arrived and no response to emails requesting status. TOTAL SCAM. This is not a legitimate company.
I ordered two sweatshirt type tops. Granted responses from website are few and took a long time to get BUT, I am pleased with both. A bit large but I always order larger in case of shrinkage and I fee... Voir plus
1,8
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31 avis
N'a pas répondu aux avis négatifs
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Avoid this Company
Ordered $110 worth of merchandise. After waiting three weeks, tracking said the items hadn't even shipped yet. I contacted them and received no reply. A week later I contacted them again. No reply.
It's odd that others are claiming they received their items. Are these fake reviews?
1 juin 2024
Avis spontané
Réponse de Ranchoutfit
Thank you for your feedback and we are deeply sorry for the inconvenience! Due to the surge in orders, the preparation and delivery time is slightly longer than usual, but we are working hard to optimize the process.
Regarding your messages and private messages, we ensure that we have responded in time, but there may be system delays that may not be communicated in the first time. Please rest assured that our customer service team will always be there to help you, and you can contact us directly via email.
Thank you for your patience and understanding, we look forward to bringing you a better shopping experience!
Réponse de Ranchoutfit
We are deeply sorry for your trouble! We value the trust of every customer and will never allow such problems to go unnoticed. Please contact us through our customer service email and provide your order number. We will immediately verify and provide you with a solution (including refund or re-shipment).
Thank you for your feedback and thank you for giving us the opportunity to solve the problem!
Ordered pants for a friend's birthday…
Ordered pants for a friend's birthday and they never came. Sucks.
24 juin 2024
Avis spontané
Réponse de Ranchoutfit
We are deeply sorry for your trouble! We value the trust of every customer and will never allow such problems to go unnoticed. Please contact us through our customer service email and provide your order number. We will immediately verify and provide you with a solution (including refund or re-shipment).
Thank you for your feedback and thank you for giving us the opportunity to solve the problem!
Really love the pants
Really love the pants, but their sizing is totally incorrect. I was traveling so I never got a chance to try them on but by the time I did, the return time was not available. I’m very disappointed as I asked for a new size and I would pay for the return of the wrong size With no reasonable response
22 mai 2024
Avis spontané
Réponse de Ranchoutfit
Thank you for your feedback. We are very sorry for the situation you encountered! Although your order has exceeded the return period, we understand your problem. In order to help solve the problem, please contact us through the customer service email and provide the order number and details. We will do our best to handle the size change for you.
Never delivered the order
Never delivered the order. Total order cost was $101. I made several attempts to contact the seller and they never made any contact. Iade the dispute with my CC company (Amex) and the charge has been refunded. This is not a legit company. It is a scam.
13 mai 2024
Avis spontané
Réponse de Ranchoutfit
We are deeply sorry for your trouble! We value the trust of every customer and will never allow such problems to go unnoticed.
SCAM Website
SCAM Website. They never sent the product and I found out they are stealing all of their pictures and designs from artists.
29 mai 2024
Avis spontané
Réponse de Ranchoutfit
We take your feedback very seriously. We regret your concerns and would like to clarify any misunderstandings. All our designs and images are legally licensed and we are committed to ensuring that our products are delivered to every customer as promised. If you have not received your order, please contact us immediately through our customer service email and we will quickly verify and provide a solution.
I like the products!!
I contacted company with questions and satisfied with answers, I ordered one shirt, first, to make sure it was a legit company. It took a while to get it, but I was totally happy when I finally recieved it. While waiting for it, I had
contacted company to inquire about it's ETA. I was told I would get email when it shipped. I have since ordered 5 more shirts, one size smaller than first, as sizes run a bit large, but am super pleased with all of them! I will be ordering more in the near future. I gave 4 stars, instead of 5, due to the time it takes for shipping. I hope the best for this company! Love my shirts!!
8 mars 2024
Avis spontané
Réponse de Ranchoutfit
Thank you for sharing your detailed shopping experience and supporting us! We are glad that you like the shirts and are satisfied with our products. Regarding the waiting caused by the shipping time, we will continue to work hard to optimize the delivery process and strive to provide you with faster service.
Looking forward to your visit again! If you have any needs or suggestions, please feel free to contact us. I wish you to wear confidently and happily every day!
Defenitely NOT worth the price!!!!
Quality does not resemble the product in the picture. Size is bigger than measurements on website. It’s absolutely not worth what they charge.
Shipping takes very very long.
Not gonna buy here again.
30 avril 2024
Avis spontané
Réponse de Ranchoutfit
Thank you for your feedback and we apologize for your dissatisfaction! Product quality and size issues are not what we expect to bring to our customers. Regarding the long shipping time, we are also working hard to optimize the process to ensure faster service.
Please provide your order details through our customer service email, and we will further verify and provide you with a solution. We value your opinions and hope to have the opportunity to bring you a better shopping experience.
The shirts look nothing like the…
The shirts look nothing like the pictures. I expected a cotton blend but got a shiny polyester shirt. The picture looks like a nice washed corduroy shirt, the actual shirt has crappy seams and looks like it is from disco era.
Funny, today, 1/14/25, I got your reply. Yesterday, I thought I'd wear one because it was cold and the shirts are heavy, as in they weigh a lot. I put one on and looked in my mirror and it hung so badly, I threw both shirts on the floor, disgusted. Won't even use them for rags. Probably gonna donate them to Goodwill.
24 avril 2024
Avis spontané
Réponse de Ranchoutfit
Thank you for sharing your experience, and we are very sorry that the product did not meet your expectations! We understand the disappointment that may come from receiving an item that is not what you expected. We will promptly verify that the product description and images are accurate and make improvements to the issue.
Can you say SCAM
Can you say SCAM? Never received my jumpsuit. I threatened to bash them on social media and question the charge on my credit card...that's when they refunded me. I was charged a foreign transaction fee separately on my c.c.
26 mars 2024
Avis spontané
Réponse de Ranchoutfit
We are very sorry for your experience, this is not the service we want you to experience. We appreciate your feedback and are glad that you have successfully received your refund. For foreign transaction fees on your credit card, please feel free to contact our customer service team and we will assist in verifying and do our best to resolve it for you. Your satisfaction is our top priority, and we are constantly improving our service processes to ensure that every customer's order can be completed smoothly. Thank you for your patience and understanding.
A complete sham, awful
I placed my order on January 15th, and did not receive it until April 2nd. I emailed many times asking what was happening, and got terrible customer support. It was always the exact same message, word for word, saying that the warehouse was backed up and they would ship as soon as possible. I genuinely felt like I was being scammed.
When I finally received my package and tried on the trousers I ordered, I was disappointed. The material is sort of okay, but not sewn very well. And they have very strange proportions. They're high waisted, but the waistband hits above my actual waist, and the pants are too long. I'm not very short, about average height, and if I don't wear heels the pants drag on the ground. Tight in weird places, and kind of uncomfortable. If I had spent little money I would understand why they were bad, but they were expensive!
I'm extremely disappointed with my whole experience. The time it took to get to me, the quality, and the customer service were all bad. I do NOT recommend buying anything from this company.
5 avril 2024
Avis spontané
Réponse de Ranchoutfit
Thank you very much for sharing your detailed feedback, and we are deeply sorry for the problems you encountered throughout your shopping experience. This is by no means the service or product experience we want to provide.
Regarding the delayed shipment and repeated responses, we sincerely apologize for the inconvenience caused to you. We are already improving our customer service and logistics processes to ensure more timely and personalized communication.
As for the problem with the product itself, we will also convey your feedback to the design and production team to further optimize the size and tailoring. We hope to provide you with a solution. Please contact us through the customer service email and provide your order details. We will work hard to find a way to satisfy you.
Thank you again for your patience and comments, which are very important for us to improve our service. We sincerely hope to have the opportunity to bring you a better experience in the future.
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