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Safe, fun childcare. Book now on our website!
Royaume-Uni
4,2
14 avis
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My kids enjoy their time here at the kingsway club. When given the option of different clubs, they always choose here. Lewis is always polite and friendly on the gate and the kids love him. Thank you for giving our children a safe and fun environment to play in!
Réponse de Raring Stars
Thanks Sammy :)
My children love this Holiday Club. Easy booking and quick responses to emails for any queries. The staff (especially Lewis) are great with the kids and they look forward to going. I’ve used them for about 5 years now and wouldn’t go elsewhere. Would highly recommend.
Réponse de Raring Stars
Thank you Laura! See you soon.
They always been amazing, helping my boy to enjoy his time. Understanding and great experience.
Réponse de Raring Stars
Thank you!
My daughter has been attending raring stars since pre-school (now going into year 2) she attends most half terms and summer holidays and enjoys it immensely. Jack and the team have always been great with her and special mention to Lewis at Kingsway. He is always friendly and polite and my daughter loves her time at club. She has made lots of new friends, loves to come home and tell me what games she has played and always enters and leaves with a smile on her face. Couldn’t ask for more and I will always continue to use the club especially as it is so reasonably priced and I am able to use my tax free childcare for it too.
Réponse de Raring Stars
Thanks Nicola, see you soon.
I can’t recommend this holiday club enough. All the staff are friendly and helpful. We decided to try this setting after our previous childcare providers prices rocketed. Poppy had been attending there from nursery age and is now 8 so I was very concerned about sending her somewhere else where she wouldn’t know anyone. I needn’t have worried she loves it and has made friends. There have been no tears dropping her off and it is reassuring for me knowing she is well looked after by people who care. She comes home every night tired from all the fun activities and gives me a full account of everything they have done that day. I am so glad she has settled in to this new setting so well and that is a testament to the great staff especially Lewis who always has time to talk about what they have done or will be doing. Thank you so much.
Réponse de Raring Stars
So glad to hear this. Thank you!
My kids really enjoyed attending Raring Stars this summer. They had loads of fun with their friends from school and really enjoyed all the outdoor activities. They particularly loved ‘capture the flag’ and ‘dodgeball’. They seem to spend a lot of time outdoors when the weather permits, which I am delighted by. Poppy, Ava, James and Joe have kept them all entertained & they have made new friends too. We have been really thankful for this camp during the holidays and means a lot that my kids feel safe and happy. They are very flexible with booking, very reasonably priced and later collections/extended hours is a life saver for our family due to our work commitments. The kids always come home happy. Thank you guys keep it up !
Réponse de Raring Stars
Thank you! Happy to hear that you've had a nice summer :)
We absolutely love Raring Stars and have been attending for over a year. The team have always made my daughter feel welcome and she has the best time while she's there....we even booked an extra day at short notice because of how much fun she has had. I have always had prompt responses from the team and when I accidently made a double payment, it was no trouble to the team to keep it on the system to use against another booking! If you are looking for a fun, safe and reliable holiday camp for your kids, this is my top choice! Thanks to Poppy and Ava who have done a tremendous job this week!
Réponse de Raring Stars
Thank you, and we're really glad to hear that your daughter is enjoying our club. Hope to see you again soon!
Absolutely disgusted by how I was treated and spoken to by Jack, the so called MD today. If I could give 0 stars I would.
We have used Raring Stars for many years under the HAF programme, as we are a low income family and our children have always had a great time and look forward to future camps.
However. One afternoon, my partner, who is a nurse, arrived 15 mins late (3:15 pm, due to road works), to collect our 2 children.
We were subsequently informed by Jack that the children on the HAF programme finish at 3pm, even though the club itself runs until 6pm and there would be a late pick up charge of £10 per child, totalling £20 for being 15 minutes late.
I asked him to justify this charge to me, because if I was to personally pay for the holiday club (£24 per day), standard pickup is until 4pm, and extended pickup until 6pm is only £5 per child.
He then went on to tell me that was irrelevant and if I don't pay him £20 then the children can no longer attend. Forcing my hand into paying as I do not have any other option of childcare at such short notice.
This has left me feeling infuriated as £20 is very significant to us as a low income family.
Shame on you Raring Stars.
Réponse de Raring Stars
Tom,
Yesterday, you arrived at our site and were politely reminded that there was a £20 outstanding balance from a previous session for late fees. You were extended the courtesy of a polite reminder after being rude, confrontational, and hostile towards a young, female member of our staff multiple times. If your children did not enjoy the club so much, you would have already been banned for that alone.
Throughout this summer, your children have been booked onto our HAF programme, meaning that you receive the places at club for free and a lunch is also provided. There have been multiple times where one of your children has not been booked on to our HAF programme (due to a capped number of spaces). On these occasions, we had to ask you to book the additional space at normal price. However, we still agreed to feed your child for free. This was something which we didn't have to do and was at our own expense (an offer which you gladly took us up on).
The first time that one of your children were not booked on to HAF and needed to pay the normal price, we allowed you to bring them in anyway and asked you to pay during the day. You did not make that payment for six days. You also made a late collection payment here too, so you were fully aware of the rate.
The next time you arrived at site and only one of your children was booked on to HAF, the coach on site was told to ask you to book the additional space before she let you in. This was because it had taken so long to collect your first payment (after we did you the courtesy of allowing you to bring the additional child in for your convenience) and because the late payment fees that are the subject of this complaint had not been paid from the week before. You complained about this and were not particularly pleasant to the member of staff.
The late payment fees in question were mentioned politely by the on-site staff to three different members of your family. On the last occasion, you told our coach that you wanted a phone number for her manager. She pointed you in the correct direction and you said that you would call. You never did.
Yesterday, I had to come to site as our coach felt uncomfortable reminding you again about the payment. When I came to the door, I welcomed in your child and sent them down to our sports hall. I then reminded you that there was a payment due. You cut me off mid-sentence and said, "what's the manager's name?", to which I replied, "it's me". You then began to stumble through a number of phrases like "she was only 15 minutes late", "how do you justify £10", and "I had [sibling's name] booked on earlier in the summer and [they] never came - you would have got paid for that [by the council]". Not only are these points not relevant, they were not made during the multiple reminders that you had about the fee, nor were they articulated in a respectful way.
The HAF programme is funded between 9:15am and 1:15pm. We extend the hours for free, at our own expense, until 3pm. If adults drop off or collect outside of these hours, they pay a £10 fee per child (which allows drop off from 8am and collection until 6pm). Where adults are a few minutes late, we normally let this go once or twice (depending on how long). In your case, your partner was well past 3pm and you had already had a range of accommodations made in the previous weeks, as outlined above.
Your hand was not forced into paying the £20. I told you that you could choose not to pay, but we would cancel your remaining places. Your hand feels forced because your children enjoy our clubs and we are a good provider.
We have been extremely generous, especially allowing you to access the free meals for children not on HAF at our own cost. You were spoken to in a calm, professional, but assertive tone yesterday morning. This was necessary given how intimidated our female staff felt by your behaviour. The only reason I have not cancelled your place is because I've seen how much your children enjoy our club.
My daughter went to both summer and Easter club she loves going and the staff are amazing
My daughter attended raring stars this summer holiday. I was nervous about it at first as she was only 4 but Jack and the team reassured me about the care she would receive. Didn’t need to worry as my daughter had a great time, made friends did some great activities and enjoyed going in each week. Will definitely use raring stars again, great club for all ages
My Son has had a very difficult few years & I was so worried about how i'd continue to work during school holidays as a single parent with no family to help me & how he would adapt to a new environment.
Raring stars is fantastic! I needn't have worried at all as my son came home after day 1 begging to go back.
He loves coach Jack & James.
Réponse de Raring Stars
Thank you! 😁
Réponse de Raring Stars
🙌
Jack and James run a fantastic holiday club for children of all ages. My 10 year old son loves the various sporting activities on offer especially football and he has made many new friends.
It is great that a lot of the activities are done outside in a safe environment and I highly recommend the camp at Eaves Primary School.
Réponse de Raring Stars
Thank you, Donna - see you soon :)
My son loves attending Raring Stars camps in the school holidays. Jack and James are amazing with the children and he has lots of fun and always comes away with a smile on his face. The activities are varied and he always has a good nights sleep after them so he is clearly having fun.
Réponse de Raring Stars
Thank you! We're glad he enjoys it - see you soon :)
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