Disappointing customer service experience. I have ordered many times but this last time, there was an issue. I ordered on a Friday, expecting to get my coffee on Monday. It didn't come. I told them an... Voir plus
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Really good selection of coffees for varying budgets and tastes. Their subscription service is reliable and is easy to manage (add, pause, delay) through their website. Helpful guides and cards with... Voir plus
L'entreprise a répondu
Switched to bean-to-cup coffee relatively recently, so I started out with the usual supermarket brands like Taylor's and Lavazza while I got used to things. As I got more confident and moved into sl... Voir plus
L'entreprise a répondu
Update: Jess got in touch with a great service recovery response with a fuller reply. Anyone can get it wrong but managing to recover service levels is a big plus in my eyes Good beans but poor cus... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
FREE UK delivery on coffee orders over £25. Freshly roasted Speciality coffee beans for Espresso and Filter coffee machines, roasted fresh and ground to order. Green coffee beans for home roasting.
Coordonnées de contact
Unit 7, Stirling Works, GL7 1YG, Cirencester, Royaume-Uni
- 01285 651884
- info@ravecoffee.co.uk
- ravecoffee.co.uk
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A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Not impressed
Ordered Nespresso pods to try the coffee and none of them worked….. shame as I heard it was great coffee. To add insult to injury I have to pay to return the pods that they have changed and don’t work! Really? Not impressed.

Réponse de Rave Coffee
Rave coffee is by far the best coffee…
Rave coffee is by far the best coffee in Cirencester!
The staff are also very kind and friendly.

Réponse de Rave Coffee
The Best Coffee in Cirencester!
Rave Coffee is undoubtedly the best coffee in cirencester, not only the coffee but the atmosphere and the kind staff when you walk in is amazing.
Cannot thank the team enough for being so kind.

Réponse de Rave Coffee
First of all I’m a Moaner
First of all I’m a Moaner ! 😊I couldn’t log on to my account but they sorted very quickly , great choice of coffees at reasonable price , great service if I had to say one thing I’d like changed is that to subscribe you have to order over 1 kg to get postage free

Réponse de Rave Coffee
They say dispatches are next working…
They say dispatches are next working day but I ordered on Sunday and it got sent on Tuesday so please be more accurate that it will be 1-2 working days. Also please use another courier since Royal Mail are crap and always make a mistake with their logistics and everything comes late.

Réponse de Rave Coffee
great experiences
I've always had great experiences with Rave. The quality has been great and the range of choice is equally good.
Bad Swiss Water Decaf from Rave…
Ordered the Swiss Water Decaf from Rave which arrived last week. Coffee tasted bitter and over-roasted. I had a way better Swiss Water decaf from Union 2 weeks back. Also the plastic seal on the bag peeled off and was stuck on one side of the bag, which wasn't great either so I transferred to a zip lock plastic bag. The taste deteriorated significantly faster than I expected - after day 3 it was terrible.
First time I've ordered from Rave and I would not recommend if you're looking for a good Swiss Water decaf.

Réponse de Rave Coffee
Great coffee and customer service
Great coffee and customer service. Tried various beans and Indian monsoon no 53 is definitely favourite so far.
Very impressed
Initially I signed up for a discount, I was very impressed. I'm not a connoisseur by all means but I enjoyed the few types I tried from rave over the past few months. The subscription is easy to cancel/edit online via your account, none of this having to ring up rubbish some subscription services need.
Unfortunately I've had to cancel my subscription as I'm feeling the squeeze of "cost of living" but recommend this to someone looking for a high quality coffee subscription service that doesn't have your eyeballs out.
Very Inconsistent Grind Size
I’ve had coffee from Rave for a number of years now, but recently the grind has become very unreliable, differing hugely between orders.
I have a Delonghi machine so I choose the filter option, which always delivered coffee slightly coarser than espresso so it didn’t clog up the machine.
In my last three orders, one has been perfect but the other two have had a much coarser grind, leaning towards cafetière sized grounds.
Sadly I’m not willing to have a monthly guessing game as to whether it’ll be the right grind or not, so I’m off to find another supplier. A reluctant goodbye!
Great Coffee and Customer Service
We had an issue with Royal Mail losing a couple of shipments, but Rave quickly sorted it out for us. Also, it's the best coffee!!

Réponse de Rave Coffee
Excellent customer service
Super fast delivery! Love the brew guide. Amazingly fresh.
Excellent customer service. Grace immediately sent out a new bag to replace the faulty one.

Réponse de Rave Coffee
Excellent coffee
Excellent coffee- I have the Bean subscription- and really good customer service. Response to emails is brilliant if you want to add/pause order.

Réponse de Rave Coffee
Brilliant customer service
Brilliant customer service. I ordered a mix of items which included a bag of decaf cafetière coffee which when it arrived had a tear in the bag and coffee was spilling out. Thing is this was a gift for my dads birthday so I took a picture and sent an email to explain and straight away Jess from the team placed a new order for me, first class so it will arrive promptly in time for my dads birthday. The care and consideration from the customer service team is exceptional and I will certainly be ordering from these again for future gifts!!

Réponse de Rave Coffee
Great coffee
Beautiful packaging with an aroma valve. Exactly what great coffee needs. Delivered very, very quickly after roasting. The coffee is amazing, holds it crema very well and makes for a fantastic morning pick me up or even an afternoon social beverage.
The customer service couldn't be better.
One very happy customer!

Réponse de Rave Coffee
love the coffee and the customer…
love the coffee and the customer service.
always wanted to find an ethical coffee that's easy to get delivered for my office and i am very happy i found them. been ordering for months now. i also love the limited edition coffees, still thinking about their xmas coffee. it really smells amazing even from the closed bag. one thing i would say is that spending 25£ in order to get free delivery is a bit too much.

Réponse de Rave Coffee
Great coffee, excellent service
Really enjoy the coffee but was more impressed with the customer service. Royal mail had an issue with the parcel and rave resolved the issue within a day, with very little.effort from my side.
Keep up the good work.

Réponse de Rave Coffee
Love the coffee and customer service…
Love the coffee and customer service has been superb.
I had an issue with my espresso machine not working with the fine grind of the Rave espresso and contacted them as I wasn’t sure why it wasn’t working. They explained that with certain models of my brand of machine (Delonghi) that the machine couldn’t handle the fineness of the grind. So they sent me the same coffee again in a larger grind completely free of charge. Issue solved!!!
The range of coffee is phenomenal, something for everyone and fairly priced too.
Shipping is quick and the subscription works well as if you run low you can get it sooner, and if you don’t need it you can pause it with no charge.

Réponse de Rave Coffee
Great company with a wide range of…
Great company with a wide range of coffees and I particularly like their half caf coffee for a milder buzz

Réponse de Rave Coffee
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