raypadula.com Avis 3

Zero response via email, phone, or online form. I would suggest doing what I did and file a complaint with the New York Attorney General. See below. Worse company I have ever done business with.

Ray Padula Holdings, LLC
135 Pinelawn Rd.
Melville, NY 11747

Ray Padula, CEO

Sold at Target and online via the RayPadula website

Filing at Consumer Frauds Complaint Form to the New York State Office of the Attorney General Suffolk Regional Office (Suffolk Regional Office).

Ray Padula Holdings, LLC, who sells lawn and garden supplies via their online website and Target stores, is non-responsive when using all available listed options on their website for obtaining a customer service agent or for filing a warranty claim via email or phone. In my situation, I submitted a warranty claim for a garden item with a lifetime warranty at the raypadula warranty claim website. After submitting the claim using the online warranty claim page on their website, it mentions a response will be given within 48 hours. I submitted a claim on 4/13/26 online and have received no response. I have contacted the company at the provided phone for at least 20 times over the span of two weeks with no reply and while the recording asks to leave a message, the voicebox is full each time I have attempted to leave a message. The company website states “Monday - Friday, 9 AM - 5 PM EST at 1-866-446-2063” and I have always attempted contact within these hours. I have also emailed the warranty claim numerous times, also with no response.
Other customers report the identical experience I have described on 'pissedconsumer' website.

I ordered two sprinklers from Ray Padula because I thought they would do a nice job with a grass seeding project I had. This was on August 18th. I needed to seed no later than September 8th. Long story short, The sprinklers came almost two months after ordering. While they may be fine, I will never know because they arrived so late that they were of no use.

I tried in vain to contact Ray Padula to get updates and to then cancel when no updates were forthcoming. I could never get delivery updates from Ray Padula, and I tried reaching out to Ray Padula twice to cancel since I had to buy other sprinklers from another company due to unknown delivery times from Ray Padula. Never got any response from Ray Padula. Horrible.

Got product now that I no longer need, but I don't trust a return process would work either given how unresponsive Ray Padula was. So they will sit in their unopened shipping box. What a waste. Don't use Ray Padula.

I sent the claims online for garden hose 3 times with no answer , when call the company says all agents are busy , leave a message, when get to the point to leave message you get "sorry the mailbox is full"