Rchwindowsanddoors Avis 3

We replaced our old windows with casement windows and a double glazed front door. The workmen took only two days to complete the work and left my house spotless. There was hardly any damage to the surrounds which can be fixed with a dab of paint here and there. The quality of the windows and door is excellent and my house is certainly much warmer and draught free now. After a few days we noticed a scratch on the outside of one window and they replaced it immediately. Customer service is top notch. I would highly recommend them. In fact I have done so already to a neighbour.

​I wanted to share my experience with RCH, which, despite a very poor initial installation, resulted in a high-quality outcome.
​Following our concerns, we were contacted by a manager named Barry. He personally visited to inspect the work and agreed that the standard was not up to par. Barry promised to rectify the situation to a level he would expect in his own home; he was approachable, professional, and maintained excellent communication throughout the process.
​While there were some delays in scheduling, the company stayed true to its word. They assigned Robert Young and Nathan Akin to the refit, and I cannot praise their work enough. Their professionalism and attention to detail surpassed my expectations. They worked incredibly hard under the circumstances, and I truly believe they deserve formal recognition from the company for their dedication.
​The transition to high-quality timber finishings has more than compensated for the initial issues. While we have some minor sanding and sealing to complete on our end, the quality of the woodwork is excellent.
​I have two minor points of feedback for the company:
​Advertising Clarity: I have discussed this with Barry, but I suggest clarifying the "Dura board" advertisements to ensure customers understand exactly where it is being applied.
​Scheduling: Communication regarding arrival dates could be improved. I took holiday time for scheduled dates where no one arrived due to stock issues.
​That being said, RCH proved they are a company of integrity. They worked hard to rectify the issues and demonstrated what genuine customer service looks like. I would trust them to look after their customers and do the right thing.

We Recently had our doors and windows replaced by RCH Windows and Doors based in Glasgow the overall experience has been great and we are happy with the service

The Fitters Barry Dougie and Gilly were excellent they were friendly professional and worked really hard throughout the installation almost everything was fitted without issue and the quality of their workmanship was great they were tidy efficient and made the whole process feel smooth on installation days

The only issue we experienced was that one of the doors had been made in the wrong size when we first called RCH about it we were told over the phone that they would put a rush order in and try have a replacement door ready for the next day (last day of fitting) and that we would receive a call back with an update ... unfortunately we didnt receive a call back and no door arrived the following day

we had to call again to find out what was happening and we were then advised it would take around 1-2 weeks for the correct door to be made and then installed this was a little disappointing especially as the sizing mistake wasnt ours and we did have to chase for updates rather than being proactively informed

that said the installation team themselves were fantastic and aside from the delay with the replacement door we are pleased with the overall result

we would give RCH Windows and Doors 4 out of 5 stars with a bit better communication around issues it would easily have been a 5 star experience