Reactive Parts Avis 

Ordered some GBracing engine covers, on a Friday. Over that weekend I made a decision to replace my current bike with a new one. Cancelled my order, on the Monday, but received no written confirmation of cancellation or when monies would be refunded. Made numerous calls, was assured order was cancelled but still nothing in writing which I did request. Almost 3 weeks later and finally received my refund.

I am sure the company provide a great service, but I felt the refund took a long while to process, considering you make a payment immediately not when the items are dispatched.

very slow on delivery, was told 3-4 weeks, eventually turned up after 7 weeks, would have been nice to have been updatedrather than having to chase

They are always really helpful with advice plus quick delivery

Never appear to have the goods in stock, order and wait for weeks, months, maybe even years, I have just received my order that I placed in March, I'm STILL waiting for a part that I ordered in January, best to try other stockists first Reactive really should be your last point of call....really not good enough

Fast and very efficient service

Eventually got the parts I ordered but they took several weeks to arrive. Reactive parts did see this through, and they are relatively rare parts for a 22 year old bike, but the communication wasn’t great (started well and then deteriorated ) and I had to follow up and ask for updates probably more than 10 times. I was begin to worry they would never arrive. Anyway , all ok in the end

I ordered some parts that were reasonably priced and everything came in good time and well packaged. I will be using this company again and recommend it 👍

Reactive parts website is spot on for quality race parts with great choice and so clear and easy to use.
Excellent communication from ordering to delivery, second to none for sure 👍
Perfect all round in my opinion.
Many Thanks to all at Reactive im more than happy all round.
Cheers

the best service, great prices and super fast delivery

Superb experience from Reactive Parts found them very helpful and willing to help Rob and Sam went the extra mile to solve a problem for me. Would recommend them to anybody.

Sent me the wrong pads (back instead of front) but need spare back pads anyways so not too much of a drama hence 3 stars. Other than that - quick delivery and good quality well priced callipers.

Good range of products in stock and discounts available.

4 weeks to never get the part, chased several times by myself, never proactively contacted me to update
Faithfully promised a delivery yesterday not turned up, rang again and got told it’s the industry!

Reactive is quite a pun as there not
Also re excuses

Excuse 1 : It’s the time of year, er the summer is always in the summer, every year!

Excuse 2 : It’s the industry, er you’re in this industry, so deal with it?

Summery : zero resolution options from them and now no urgency to give me a refund

AVOID

If you want to pay for something that "may" arrive within 12 months, best place to order from. However they seem to be a zero interest bank.
Pay for something, not have it in stock, delivery dates pushed back and back, then you get to the point of asking for a refund and that takes even longer. You just don't gain any interest on the money they save for you.

Fitted and works well.

ordered a few times now and never had an issue, always fast delivery too. would definitely recommend

Fantastic service. Rapid postage and delivery.

Item as described, delivery was quick and always super helpful when you call the team, 5 ⭐