Ordered a crc faring piece at the start of the year. Was told there would be production delays. The company did send me mail routinly updating me on further delays. After some months i canceled the... Voir plus
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Lisez les avis des autres
Avoid this company. I ordered an SC-Project Twin GP exhaust on 18th May and was told roughly four weeks for delivery. What followed was a masterclass in poor communication from a business that open... Voir plus
I asked many questions before placing an order for an SC project exuast can for my Superduke and the guys were brilliant. Although the exhaust can took approx 10 weeks to arrive against an esti... Voir plus
L'entreprise a répondu
Usually deal with Leon and my queries are answered & orders processed quickly. Even once orders are placed I receive updates on lead times on parts and progress updates, it's typically parts from... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Reactive Parts
Écrit par l'entreprise
As the UK's leading online retailer in the motorsport industry, Reactive Parts offer more than 60,000 products online to bring you the best in motorcycle performance parts. From rearsets to chain adjusters, tyre warmers to paddock stands - we have it all.
With top brands like Brembo, LighTech, CRC Fairings, K-Tech, Arrow Exhausts and Bonamici, you can be sure to get the best quality parts for your bike.
You can call or email us about our product ranges, including fitment and set-up advise, warranty support and returns. We race bikes here, so we have a wealth of technical know how to pass on!
We offer a fast Global delivery service meaning wherever you are in the World, we will take care of your needs.
Coordonnées de contact
Unit 13 Anglo Business Park Asheridge Road Chesham Buckinghamshire HP5 2QA UK, HP3 9HD, Buckinghamshire, Royaume-Uni
- 0203 603 0125
- info@reactiveparts.com
- reactiveparts.com
3,8
Bien
959 avis
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VERY UNPROFESSIONAL & LACK INTERNATIONAL SHIPPING
I have ordered items with delivery option of fastest means, they choose Royal mail and delayed my shipment after 15 days they said it has been returned back because of no postal. I provided the postal details everything. Instead of apologizing they just seek for excuses. Very un professional.
3 janvier 2024
Réponse de Reactive Parts
Hi Arshad
We appreciate you leaving us your honest feedback and we are extremely sorry you do not feel you have had a good experience with us. I have investigated this complaint and can see you have been in touch with 4 members of our team, who have all tried to assist you with this order.
We have explained that we book items for shipping based on the best service available at the time the goods are ready to ship (in your case, immediately). Royal Mail was the best courier in this moment. However, because you did not enter your full delivery address the parcel was returned to us by the courier, requesting further address details.
We are not liable to cover the cost of a second shipment where the initial details were incomplete from yourself. I can see you requested we send the parcel on an upgraded service but declined to pay the additional sum, so instead requested to cancel your order. I can see that this was actioned immediately and is currently being processed.
Again, please accept my apologies that you have not had the experience we aim for our customers to have when they shop with us. I can see the team have tried to do everything they can to assist you however unfortunately due to the delivery details being entered incorrectly at the check-out, there was nothing we could do to speed up the process until Royal Mail sent the parcel back to us
If you have any further comments or feedback, please do not hesitate to contact our team who are more than willing to listen, explain and hopefully reassure you of the quality of our service for future purchases
Thank you
From the Team at Reactive Parts
Made a few purchases 👍👌
Made a few purchases now always very happy
Great customer service with good knowledge of products and always there for advise
15 janvier 2024
Réponse de Reactive Parts
Hi Wayne
Thanks for leaving us your positive feedback. We are really pleased that you've been happy with the quality of service we provide you each time you shop with us. It is a pleasure to assist you and give advice when you need it. We hope you enjoy your new parts and hope to see you again soon! :)
Thank you again
From the Team at Reactive Parts
Great service..items dispatched and…
Great service..items dispatched and delivered next day spot on will definitely use again..
10 janvier 2024
Réponse de Reactive Parts
Hi Kevin
Thank you for leaving us your positive feedback. We are really pleased that you're happy with the service we provided and the speed of our service. We hope you enjoy your new parts and will consider us again in the future when you need more parts
From the Team at Reactive Parts
Street Triple 765RS Race Front Mudguard
Unbelievable service..
Prompt, professional and in constant contact throughout the sales and delivery process.
Would not hesitate to use again/recommend this company.
Martin Doran
10 janvier 2024
Réponse de Reactive Parts
Hi Martin
Thank you for leaving us this positive feedback. The team are thrilled to hear that you're happy with the service we provided. We make it our priority to communicate with our customers so they're in the loop with the progress of their order at every step of the way. We are pleased to have your recommendation and hope to have you back again soon!
Thank you again :D
From the Team at Reactive Parts
Brilliant service,great communication I…
Brilliant service,great communication I would recommend to anybody,especially leon top bloke
10 janvier 2024
Avis spontané
Réponse de Reactive Parts
Hi Darren
Thank you for your positive feedback. We are really pleased that you are happy with the service we provided when you enquired with us. We always do our best to do everything we can for our customers and we are glad you are happy with the service we delivered. We hope you enjoy your new parts and we look forward to having you back
From Leon and the Team at Reactive Parts
Great range of parts, with a customer service that’s happy to help
Only place to find some brands in the UK unless you order direct from manufacture not always possible or from a store on the continent. Customer service happy to help and advise. Would have got the 5 star but they could be more proactive letting customers know when there will be delays.
8 janvier 2024
Réponse de Reactive Parts
Hi Ben
Thank you for leaving us your positive review. We pride ourselves in sourcing only the very best parts on the market and we are really pleased that we are able to supply you with the parts you need. In the instances where parts are not available for immediate dispatch, we have a team dedicated to contacting customers to offer alternatives, where relevant, or communicate an expected lead time. We aim to do this on the day or the day after the order is placed; at the latest. We hope we will impress you with our usual speedy service in the future
From the Team at Reactive Parts
Everything about Reactive Parts is…
Everything about Reactive Parts is great, except the lead time on some products… while i appreciate that some/most of the more ‘exotic’ parts cannot be stocked, it can mean waiting weeks or months to get the items you want.
8 janvier 2024
Réponse de Reactive Parts
Hi Gray
Thank you for leaving us your positive feedback. We are absolutely thrilled that you are happy with us in general, and sorry that you feel there's a bit of a wait on the parts. We appreciate your understanding of the cause of these delays - with such a huge variety of bikes out there it's impossible for us to hold stock of everything at all times. We value your feedback and always want to improve, so we have taken this on board. It was a pleasure doing business with you and we hope to have you back again soon. Thank you again :)
From the Team at Reactive Parts
Good communication and solution oriented.
Ordered two parts, one in stock and one stock due in. Needed the one in stock as soon as possible as I`m traveling for trackdays this month.
Leon updated me on email about the approximately delivery time. I communicated back about my needs, and he was happy to split the shipment.
Will shop here again!
5 janvier 2024
Avis spontané
Réponse de Reactive Parts
Hi Oystein
Thank you for leaving us your positive feedback. We are thrilled that you are happy with the service we delivered you. Unfortunately sometimes there are occasions where not all the stock we offer can be on the shelf all the time (particularly obscure or less popular parts) which is indicated by our website. We communicate the expected lead time with our customers immediately after they place their order so we are glad that you found our messages helpful and that we were able to get the part you needed to you straight away. It was a pleasure to assist you and we hope to have you back again soon
From Leon and the Team at Reactive Parts
prompt answer and excellent guidance
15 décembre 2023
Avis spontané
Réponse de Reactive Parts
Hi Graham
Thank you for leaving us your positive feedback. We are thrilled to hear you are happy with the speed of our responses and the quality of the advice we gave. It was a pleasure doing business with you and we hope you will consider using us again when you need more parts
From the Team at Reactive Parts
Great service from Leon at Reactive…
Great service from Leon at Reactive Parts. Kept me informed of order status and despatch info etc. Good service deserves to be recognised 5 stars from me
14 décembre 2023
Avis spontané
Réponse de Reactive Parts
Hi Jonathan
Thanks for leaving us your positive feedback. We really appreciate your kind words and hope you will enjoy your new parts. It was a pleasure to assist you and we hope to have you back again soon.
From the Team at Reactive Parts
M3 dash
Emma was extremely helpful with my enquiry about the m3 dash, very prompt & friendly response which has helped in the purchase of the product
14 décembre 2023
Avis spontané
Réponse de Reactive Parts
Hi Dave
Thank you for leaving us your positive feedback. We are really pleased that you're happy with the service we provided when you enquired with us. It was an absolute pleasure doing business with you and we hope you will consider us again when you need more parts
From Emma and the Team at Reactive Parts
Don't believe their 14 day delivery timeframe.
Ordered some CNC Racing bits, original email stated shipping within 2 days, then received an update and said shipping with 14 days. Emailed them on the 11th day for a quick update and received a facetious email stating its not 14 days yet, we still have 3 more days. On the 15th day rang them and spoke to the same gentleman from the email and he said to be honest you're looking at new year to get these parts. What a joke, why dangle a carrot of 14 days when you know its going to be weeks. Just asked for a refund. Will not be using them again.
27 novembre 2023
Avis spontané
Réponse de Reactive Parts
Good Morning
Thank you for your feedback.
We do understand and share your frustration and can only apologise for any disappointment caused.
Unfortunately unexpected delays can occur, of which we have no control. We advise 2 days for items in stock at the point of order, unfortunately you order was not in stock at the time of order.
The initial lead time advised is the typical lead time for items on order with CNC. As you know, unexpected delays occurred and we did all we could you to keep you in formed.
Ongoing conflicts in Europe are continuing to impact the sourcing of raw materials and supply chains, which have slowed manufacturing for many of our brands in Europe, not only CNC.
Supply simply cannot keep up with demand at the moment, however we will continue to support our European brands and manufacturers as they offer products of immeasurable quality.
I can see that your order has been cancelled and refunded earlier this month.
All we can do is keep our customers informed of the latest information as we receive it. Again we are very sorry that we were unable to meet your expectations on this occasion.
Many Thanks
Jack from RP saved the day
I got the wrong part from Reactive Parts for my ZX10R I thought that it’s going to be an awful bother to send it back and get the right one. Luckily for me, guy on the other end of the line helped me a lot. Jack from RP was a great help and really efficient. Highly recommend!
14 décembre 2023
Avis spontané
Réponse de Reactive Parts
Hi Neven
Thank you for leaving us your positive feedback. We are really pleased that you're happy with the service you received from us when you needed to return something to us. We strive to assist in every way we can when help is needed and we're really pleased the returns process was smooth for you. We hope to have you back again soon
From Jack and the Team at Reactive Parts
Great customer service from Leon,kept…
Great customer service from Leon,kept me up to date with my order from start to finish,would recommend Reactive to anyone looking for parts for their bike👍👍👍👍
13 décembre 2023
Avis spontané
Réponse de Reactive Parts
Hi John
Thank you for leaving us your positive feedback. If the part is not available for immediate dispatch when you place your order (as indicated by our website) we will email you to let you know an expected lead time. We are really happy that you found our communication helpful and we're pleased that you would recommend us. Hope to have you back again when you need more parts!
From Leon and the Team at Reactive Parts
Great experience with them
Great experience with them, Leon always kept me updated and answered all my questions.
12 décembre 2023
Avis spontané
Réponse de Reactive Parts
Hi Elvinas
Thank you for leaving us this positive feedback. We are really pleased to hear that you are impressed with the service we provided. It was a pleasure to assist you with your order and glad we could help with your questions. We hope you enjoy your new parts and it would be our pleasure to have you back again
From Leon and the Team at Reactive Parts
Good company to deal with
Had a few issues brought one by me during ordering. Leon worked with me to get me all sorted out. Great product (Bodywork for an R3 in my case) and great customer service!
5 décembre 2023
Avis spontané
Réponse de Reactive Parts
Hi Pat
Thank you for leaving us this positive feedback. We are really pleased that we impressed you with our customer service and that we were able to get you all sorted with what you need :) it was a pleasure doing business with you and we hope you will consider us next time you need to place an order. We would love to have you back
From Leon and the Team at Reactive Parts
Great company to deal with .Found this company on the Internet…
Found this company on the Internet looking for a exhaust for my bmw s1000r dealt with one of there sales team called Leon his advice on what would be the best model to suit my needs was very helpful indeed the whole sales transaction was faultless from start to finish in fact makes me want to deal Leon in the near future for more kit would recommend dealing with reactive parts team .
12 décembre 2023
Avis spontané
Réponse de Reactive Parts
Hi Malc
Thank you for leaving us your positive feedback. We are thrilled you are impressed with the service we provided when you were after some advice on a new exhaust. We are really pleased that you will be back for more and we look forward to having you back again soon :D it would be our pleasure to assist you again!
Thank you again
From Leon and the Team at Reactive Parts
After purchasing some track fairings…
After purchasing some track fairings for my cbr1000rr i had few fitting questions. I have emailed reactive parts and within a few hours i had a response. Excellent service from Leon for helping me out. I highly recommend reactive parts.
7 décembre 2023
Avis spontané
Réponse de Reactive Parts
Hi Savvas
Thank you for leaving us your positive feedback. We are really pleased to have been able to help you with your fitment questions and you're happy with the advice we provided when you enquired with us. Thank you for your kind words and recommendation, it was a pleasure to help and we hope to have you back :)
From Leon and the Team at Reactive Parts
a very kind and quick response
The product I ordered was out of stock, but I helped you to purchase it as soon as possible and thank you so much for letting me know the progress by e-mail while waiting
11 décembre 2023
Avis spontané
Réponse de Reactive Parts
Hi there
Thank you for leaving us your positive feedback. We are really pleased you are happy with the service you received and the assistance we provided when you placed your order. We hope you will consider us again when you need more parts. It would be a pleasure to have your custom again :)
Thank you again!
From the Team at Reactive Parts
Great service and parts
Great service and parts. Extremely quick response to my questions.
7 décembre 2023
Avis spontané
Réponse de Reactive Parts
Hi Craig
Thank you for leaving us your positive feedback. We are really pleased that you're happy with the speed of service we provided and hope you will consider using us again when you need more parts
From the Team at Reactive Parts
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