Quelle note faut-il mettre pou évaluer…
Quelle note faut-il mettre pou évaluer une entreprise qui refuse de rembourser un client après le retour de la commande. C’est juste incroyable. Je peux vous garantir que j’utiliserai tous les moyens de droit pour me faire rembourser y compris les réseaux sociaux
Réponse : ReAg Tools
Hi Daouda, we are really sorry that you were not happy with the service we supplied. We did everything in our power to get this order out to you promptly in July. We had explained and you stated it was understood that you needed to pay VAT when you received the items in France. However when receiving the item you decided you did not want to pay this VAT payment and refused delivery. Then when you immediately asked for a refund, we explained you would have to wait until the goods were returned to us. This takes time as items shipped abroad have to go through customs. As soon as we received the goods back, we issued a full refund and have also covered the delivery / returning costs ourselves. We hope that you understand why these things take time and that we have gone out of our way to resolve this for you. Best Wishes, Chris